How easy is it to get a hold of customer service at ElegantThemes?

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How easy is it to get a hold of customer service at ElegantThemes?

asked by George M. on 9/24/19

6 Answers

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Lisa R. on 12/4/19 · Answer 1 · 2019-12-04T07:33Z

Lisa R.

on 12/4/19

Moderately easy. In my experience, 80% of the time it takes them a few hours to respond initially, then their responses are pretty quick. 20% of the time, they respond right away. I don't expect them to be constantly available every second of the day, though.

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ANDREW L. on 11/28/19 · Answer 2 · 2019-11-28T12:14Z

ANDREW L.

on 11/28/19

Very easy in my experience. They responded straightaway, even though it was Thanksgiving Day!

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Rob W. on 11/15/19 · Answer 3 · 2019-11-15T09:30Z

Rob W.

on 11/15/19

I use the chat feature for Elegant Themes often and have found those manning the chat to be very patient and helpful.

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Jack V. on 11/13/19 · Answer 4 · 2019-11-13T03:26Z

Jack V.

on 11/13/19

They respond through chat the same day. Usually within an hour or so. Great company. I've been getting quality support from them for years and they know their stuff.

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Jacqueline C. on 10/8/19 · Answer 5 · 2019-10-08T09:07Z

Jacqueline C.

on 10/8/19

I was able to get a response via chat within 5 hours.

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Maurice N. on 9/24/19 · Answer 6 · 2019-09-24T03:18Z

Maurice N.

on 9/24/19

They respond to most online support requests within an hour, many times faster.

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How easy is it to get a hold of customer service at ElegantThemes?

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