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How easy is it to get a hold of customer service at ElegantThemes?

asked by Tony Q. on 9/24/19

6 Answers
Moderately easy. In my experience, 80% of the time it takes them a few hours to respond initially, then their responses are pretty quick. 20% of the time, they respond right away. I don't expect them to be constantly available every second of the day, though.
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Very easy in my experience. They responded straightaway, even though it was Thanksgiving Day!
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I use the chat feature for Elegant Themes often and have found those manning the chat to be very patient and helpful.
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They respond through chat the same day. Usually within an hour or so. Great company. I've been getting quality support from them for years and they know their stuff.
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I was able to get a response via chat within 5 hours.
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They respond to most online support requests within an hour, many times faster.
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