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Electronic First

How would you rate Electronic First?
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Virginia
1 review
11 helpful votes
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SCAMMERS!
March 8, 2020

I ordered a 12 month PS + Card. AFTER I paid THROUGH PAYPAL, I received an email stating that I had to supply them with my phone number and a scanned picture of recent mail I had received so they could 'verify' that I was a real person. I paid through PAYPAL! I am already verified through them!
Their online chat is a freaking joke! So now I don't have my code and I am $38.00 short in my bank account. I opened a dispute via PayPal, but I have to wait a week before they will investigate the matter. Steer clear of these scamming piles of trash!

Date of experience: March 8, 2020
James L. Electronic First Rep
over a year old

Hi Heath,

Apologies for the inconvenience caused.

Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.

We would love to help you resolve your concern.

Kind Regards,

EF Support

California
1 review
0 helpful votes
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Scum
May 8, 2024

They did not deliver the game, they have been for 2 weeks telling me to wait 24 hours and that their manager will contact me. Nothing happens. Scum

Date of experience: May 8, 2024
Florida
1 review
3 helpful votes
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Horrible
May 30, 2020

I wish I would have read the reviews beforehand! Received correspondence at first "our technical team is working on it" but to no avail. Fake product key... DO NOT do business with these scammers!

Date of experience: May 30, 2020
James L. Electronic First Rep
over a year old

Hi Rich,

Apologies for the inconvenience caused.

Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.

We would love to help you resolve your concern.

Kind Regards,

EF Support

GB
1 review
0 helpful votes
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Super quick, no real faffing about other than confirming its me which is very understandable today, cheapest I could possible get the game, brilliant service, very professional outfit.

Date of experience: March 31, 2022
New York
1 review
0 helpful votes
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Fast and Easy
June 22, 2021

The verification process seems a like wired but I trust them to keep everything safe for us. Beside that it was 100 simple and easy to use. They also have great discounts. Thank you so much!

Date of experience: June 21, 2021
GB
1 review
12 helpful votes
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Come across this site via Google offering cheap game codes which are emailed to you within 15 minutes.

I checked a few reviews before making any sort of purchase, however I'm starting to think these are fake reviews and are posted by the owner/s of this site just to entice customers to spend money.

I ordered a Xbox 12 month gold membership and went through the card payment process. The payment screen was a https domain.

I received an email acknowledging my payment. A minute later I received another email from electronic first saying they need to verify my phone number and address. I replied to this email with my details. 30 minutes later I received nothing. So I thought I'd email again in case the first one didn't go through for whatever reason... Another 30 minutes pass and still nothing.

Next I went onto their website and opened an online chat window with a support person called "Angie". I explained the situation and I got the following response

"Separate email was sent for verification, please reply. Thank you."

I'm unsure whether or not this an automated reply. I then replied saying I have replied to the email numerous times... This was the last I heard from Angie:(

Next I contacted them via the "contact" button and guess what happened?! Nothing.

I'm now going to try an get my money back from my card provider.

So a little bit of friendly advice... don't do it!

Date of experience: January 10, 2014
James L. Electronic First Rep
over a year old

Apologies for the inconvenience caused.

Please give our support rep a chance to respond, during peak times it can be difficult for them to get back to you instantly.

If a dispute is opened this delays the refund / resolution process.

We have taken your feedback onboard and working to ensure the above does not happen again.

sales@electronicfirst.com

Kind Regards

EF Support

Sweden
1 review
0 helpful votes
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Trustable
September 2, 2023

Got what I wanted and was very fast, will definitely recommend to anyone wanting to visit the shop. Thank you

Date of experience: September 2, 2023
GB
1 review
0 helpful votes
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Fast using them again
March 24, 2021

Fast delivery using them again thank you
Quick and easy transaction. Serial key was emailed to me within minutes. I will be a returning customer. Thank you!

Date of experience: March 23, 2021
GB
1 review
3 helpful votes
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It worked for me
March 27, 2016

Read a whole heap of positive reviews so I bought a £35 psn card for £32:93, because playstation store would not allow me to add funds to my wallet, anyway without creating any account and by just providing my email address and debit card details, I purchased a psn card from them, BIG MISTAKE because over two hours later, i have nothin, no confirmation email or e-card, the ef support person has no record of purchase and decided to stop replying to me, after just repeatedly asking me for purchase confirmation, which I don't have, now they say maybe the purchase has failed, the bank says its been made and says there is nothing I can do about it, 3 hours later after getting extremely frustrated I managed to persuade someone to check for my purchase, and they managed to work out that my email address was incorrect, and five minutes later I received my code, which worked

Date of experience: March 27, 2016
Illinois
1 review
0 helpful votes
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Xbox Game Pass
February 3, 2022

It was pretty sketchy at first given the bad reviews but it all worked out great My 3 month was valid and all sent it less than an hour, I was scared they were going go ship the code and I was going to have to wait but that wasn't the case at all code came with the email all the way at the bottom

Date of experience: February 2, 2022
California
1 review
0 helpful votes
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Worked just fine
November 16, 2020

Thought it was a sketch at first because they took a a little longer (few minutes rather than instant feedback) but it actually worked. Will buy again next year lol

Date of experience: November 16, 2020
GB
1 review
1 helpful vote
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Terrible
December 30, 2018

Non existant customer service, they may be good value for money but ignoring customers is the worst.

They also request images of your bank card and id on occasion which is a huge pain.

Date of experience: December 30, 2018
James L. Electronic First Rep
over a year old

Hi,

Thanks for your feedback.

We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.

Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.

This is generally only requested on first time purchases or high value orders.

We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved. During peaks times it may take 10-15 minutes for our support reps to get back to you.

Kind Regards

EF Support

sales@electronicfirst.com

Ohio
1 review
1 helpful vote
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I purchased a PS plus code and when my son entered it, we were actually charge the full amount for a PS plus account PLUS the 35 we'd already spent on this site. We've been disputing it from PayPal and they are completely unwilling to refund our money and told us that they'd have to 'resell' the code and that I should delete my emails from them - completely sketchy!

Date of experience: April 23, 2020
Minnesota
2 reviews
6 helpful votes
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Scammers
March 2, 2019

The only thing I can conclude is that this is a scam site. I never received my PSP code and support was unresponsive. Now I have to file a dispute against the charge. Avoid at all costs!

Date of experience: March 2, 2019
James L. Electronic First Rep
over a year old

Hi Chris

We are certainly not a scam site. Please contact us directly in the future - sales@electronicfirst.com

Sometimes the code can end up in spam / junk mail. Sometimes our email does not get through.

We have a dedicated live chat support team that you can get in touch with 24/7, 7 days a week. There is no need to file a claim please contact us & allow our support team 10 mins or so to respond and we will resolve any issue.

Apologies for the inconvenience caused.

Kind Regards

EF Support

California
1 review
2 helpful votes
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Bought Xbox live gold card 12 month today. Tried repeatedly to get it to work. Called Xbox live and was told the code is only good in Brazil. Nowhere on the site is that notated. Very wrong

Date of experience: May 9, 2017
James L. Electronic First Rep
over a year old

Apologies for the inconvenience caused.

This occurred due to Microsoft changing the region of the codes without informing suppliers. We issues a refund / replacement in this case.

Regions are clearly stated on our website to prevent this happening the future.

Kind Regards

EF Support

sales@electronicfirst.com

New Jersey
1 review
0 helpful votes
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Process was easy and received access code numbers in about 8 minutes. They even offered a discount on the purchase of a Steam Card. Great and Easy Service. I will be using them in the future again.

Date of experience: December 25, 2021
Latvia
1 review
0 helpful votes
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PSN card
February 5, 2021

This time I purchased PSN top-up card 45GBP from them and this time I needed to go through verification process (previous times it wasn't so). But it was fast communication and after some minutes I got the valid code/key for PSN card. Thanks!

Date of experience: February 4, 2021
Washington
1 review
0 helpful votes
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Complete scam
January 6, 2022

I paid for a windows ten key and never received it. Find a cheap key somewhere else. It is a very polished site, but don't let that fool you. I am suspicious of the positive reviews.

Date of experience: January 6, 2022
GB
1 review
1 helpful vote
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Fraudulent company
November 10, 2021

Please avoid, sold me a dodgy game, told me I can only get a refund once they have resold the game knowing it's broke, refused to tell me who they are regulated by, biggest crooks going

Date of experience: November 10, 2021
Connecticut
1 review
2 helpful votes
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SCAM
July 26, 2017

Ordered a cheaply priced xbox live subscription and never received it. Sent a message to the company and guess what? Never heard back. Stay away. Wish I had seen the reviews first..

Date of experience: July 26, 2017
James L. Electronic First Rep
over a year old

Hi

We have a dedicated 24/7 all year round live chat & email support team. If you do not get a response to your email within an hour please consider contacting our live chat support team.

If you have any issues they will be resolved.

Kind Regards

EF Support

sales@electronicfirst.com

Overview

Electronic First has a rating of 2.2 stars from 167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Electronic First most frequently mention phone number, customer service and personal information. Electronic First ranks 95th among Virtual Goods sites.

service
65
value
67
shipping
59
returns
47
quality
61
This company does not typically respond to reviews
+40