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Electronic First

How would you rate Electronic First?
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Denmark
1 review
0 helpful votes
Follow Jesper j.
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DONT BUY FROM THEM
January 7, 2024

So today i was looking for a game key for
Call of Duty Modern Warfare 3.
- I looked up all keystore to find a key for the game. Then i found www.electronicfirst.com.

BIG MISTAKE.!

I payed for the key. And then NOTHING!.
After 45 mins i went to the "Live chat"
- The chat is not live at all. There is nobody there.
You will get a stock message about they need to create your account?!. Witch is very odd since i already made a account to get the game.

So now here i am 40£ short and nothing to show for it. - Please save yourself the hassel and just buy the game on Battelnet or Steam. As im going to do now.

I would leave -5 Stars but i cant.

Website is a total scam and they will steal your money and laugth about it behind your back.

This is stealing and ive contacted my bank. Regarding this scamming website.

Date of experience: January 7, 2024
New Jersey
1 review
0 helpful votes
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Finally got around to activating windows and initially I thought that this was a super sketchy site and I was extremely apprehensive when putting in my debit card number. It charged immediately and I got the confirmation email right away. Shortly after I got the email with the actual code and it worked.

Date of experience: April 28, 2022
GB
1 review
2 helpful votes
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Avoid, they fail to send the code, then when you complain they send but mess you about. Had to get Paypal involved, because now they claim the code is to be resold before they refund. Absolute joke of a Company.

Date of experience: December 14, 2020
Kansas
1 review
1 helpful vote
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Great! No problems
March 22, 2017

I ordered the 12m xbox gold code. I Used paypal in case i needed to dispute. (Use paypal for everything people! If the site doesn't accept paypal, spend a few more dollars elsewhere!) Within 5 minutes my code was emailed. I entered it into my xbox live account and everything was good to go!

Date of experience: March 22, 2017
Ohio
3 reviews
4 helpful votes
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Stay away
January 9, 2019

Same experience as many have posted said they wouldn't send the code to my email and requested my information for identity theft purposes and never received code. Opened a case with PayPal to retrieve my refund. Major phishing operation!

Date of experience: January 9, 2019
James L. Electronic First Rep
over a year old

Hi,

Thanks for your feedback.

We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.

Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.

This is generally only requested on first time purchases or high value orders.

We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved.

Kind Regards

EF Support

sales@electronicfirst.com

Ohio
1 review
0 helpful votes
Follow Greg T.
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I was given two unactivated Xbox gamepass ultimate codes from a seller who send pictures from a scratched game pass card. Do not trust this fraudulent company. Either is in on the this scam or they do not is even check to see if the sellers are even valid.

Date of experience: April 16, 2022
Tennessee
1 review
6 helpful votes
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Phishing scam
September 5, 2020

This company will ask for you to upload a personal letter with all your personal information on it after you pay for your 12 month ps4 plus code. I paid with PayPal and they sent an email asking for my personal information in the form of a picture of a mailed letter with my personal information on it. This company is a scam. Avoid this place at all cost!

Date of experience: September 5, 2020
James L. Electronic First Rep
over a year old

Hi Jody,

Apologies for the inconvenience caused.

Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.

We would love to help you resolve your concern.

Kind Regards,

EF Support

Arizona
1 review
0 helpful votes
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Playstation Plus
January 9, 2021

I was skeptical, but then I read alot of great reviews so I gave them a shot. So glad I did. Half off? Hell yes! Easy peasy and super fast. Thank you! Now off to play some COD **I tried adding the image of my purchase and email confirmation, but when I clicked the "Add Proof" it wouldn't do anything. **

Date of experience: January 8, 2021
Colorado
1 review
1 helpful vote
Follow David Z.
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I ordered a Windows 10 Pro key, paid for it with PayPal and have not received the key. Site says they sent the key but it is not in my email or spam folders, their confirmation email of the purchase arrived quickly, but the email with the key never came. Ripoff!

Date of experience: November 7, 2020
Indiana
1 review
0 helpful votes
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Sketchy, but good
July 14, 2020

At first I was a little scared of ordering because it had such a good price and the reviews weren't so good. However, I decided to get 2 years of Xbox live with the vpn, and it worked! The vpn was super easy to download and everything worked well!

Date of experience: July 14, 2020
Romania
1 review
0 helpful votes
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Invalid Code
February 17, 2022

They give me a invalid game code. I text them e maill, but nobody rezolve the problem, please stay away from this site, it s a bad joke. I you a want to buy a steam game, buy from steam, it s much safe. STAY AWAY

Date of experience: February 17, 2022
GB
1 review
11 helpful votes
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I attempted to purchase a key for MS Office 2016. After paying by PayPal I was told I would receive the code shortly. Instead of the code I received an email requesting my personal details! I sent an email back refusing for obvious reasons. I had to argue with them a little over this. Eventually they said they would send the code. Instead of the key code I received an email with an attachment. The attachment had no file extension. For obvious reasons I refused to open this. When purchasing keys from other sites they have always sent the code in the email text. VERY VERY DODGY! I am now trying to recover my money.

IN ADDITION. This company immediately tried to block my trustpilot review. I had to appeal to trust pilot to get it reinstated. This must be common practice that they remove bad reviews to manipulate Trust pilot. DO NOT TRUST THIS COMPANY

Date of experience: September 2, 2017
James L. Electronic First Rep
over a year old

Hi Dave

Thanks for your feedback.

We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.

Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.

This is generally only requested on first time purchases or high value orders.

Your product was sent as an image file. The codes are sometimes scanned from cards so they are sent this way. The file sometimes becomes corrupted and may not show up properly in the email.

In this case contact us and we will resolve the issue by sending you the code typed up.

We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved.

Kind Regards

EF Support

sales@electronicfirst.com

California
2 reviews
6 helpful votes
Follow Ethan L.
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Here's how it works.

Use PayPal. Make sure you are buying a worldwide code. On top of that, make sure your PayPal region is where you want to redeem the code. Make sure you have access to the PayPal email.

I got a JPEG 7 minutes after i got my PayPal confirmation email. I successfully redeemed the code.

If it didn't work, it's probably because the user side messed up. If you get an attachment with no extension, just change it to a. Jpg with rename command.

No I'm not a representative of this company, I just wanted to push away some of these bad reviews because I just saved$15 on a 12 month live gold membership and was successful in doing so BECAUSE I FOLLOWED THE DIRECTIONS. Make sure you're buying the right item and use PayPal in case something does actually go wrong.

Date of experience: November 30, 2017
California
1 review
0 helpful votes
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The Best.
May 5, 2021

Looks unreal but the results are great. Ordered and within minutes if not seconds I received my confirmation code and it works. Only problem is I didn't purchase this sooner. Thanks electronic first

Date of experience: May 4, 2021
Brazil
1 review
3 helpful votes
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Works like a charm
August 20, 2018

Like you, I was cautious at first and thought maybe this is a scam. Then I started to read the reviews and thought, what's there to lose? If I go through paypal I can cancel the payment and get fully refunded if it is a scam or if using the VPN doesn't work. So I just followed the steps that they tell you, which is very simple to follow. Wasn't hard to set up the VPN and start a free trial. I didnt have any problems viewing the code and when I went to redeem the code Microsoft gives 1 month free if you allow them to renew your membership for 60$ when it expires. Aslong as you trust yourself to remember to turn off autorenewal during that month. Cant go wrong with 13 months of live for 37$. I wish I could give more stars. Hopefully this review will help those that are undecided.

Date of experience: August 19, 2018
Wisconsin
1 review
3 helpful votes
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PlayStation plus code
February 16, 2019

Got the code and it worked but it almost took an hour and I had to file a dispute on PayPal before I got it, also it doesn't show up on my subscription status just says I have plus(don't know if that's normal for using codes). They also wanted a piece of mail for my address and my phone number which was a bit sketchy so even though it worked because of the hassle I'll pay full price for now on threw PlayStation, and if you do use this site use only PayPal and not your actual bank card or info.

Date of experience: February 16, 2019
James L. Electronic First Rep
over a year old

Hi Garrick,

Firstly apologies for the delay in delivery.

Before filing a claim please contact us sales@electronicfirst.com. We also offer live chat support 24/7, 7 days a week.

You were sent a genuine PlayStation Plus subscription which worked fine without any issues.

Our products are only sourced from genuine distribution channels.

Furthermore customers are generally only asked for verification on first time orders.

Kind Regards

EF Support

sales@electronicfirst.com

GB
1 review
1 helpful vote
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Excellent!
December 29, 2020

I was a bit skeptical about this website after reading some reviews, but no issues for me I brought a £50 Steam Wallet Card, and within a few minutes I have received my code, the only reason I did not give a 5 star is that there is an additional fee you have to pay for PayPal.

Date of experience: December 28, 2020
New York
1 review
0 helpful votes
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It is my first time purchasing something in this website which was an Xbox game pass ultimate for 1 month and I got the code and it worked. I will continue buy somethings if I need to.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
Follow Zain K.
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They took payment twice form my account and then refused that they recieved it. PayPal sent me confirmation twice for both the layembts made and it's showing as paid in my bank account. These guys still refusing it. Stick with g2a and stay away from these scammers. In the pictures it can be seen that the PayPal payment confirmation came in at 5:19pm and they were telling me at 6:03pm that they didn't receive payment and it was denied.

Date of experience: April 7, 2022
North Carolina
1 review
2 helpful votes
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Ordered a Minecraft pc card on Sunday at 11pm. Knowing this was out of their business hours I anticipated getting the card the next morning. It wasn't sent. Sent the company an email and they told me they were scanning the cards in the warehouse and it would be ready soon. I gave them about 5 hours, seeing as they state that it will be ready within 2 hours during their business hours. I emailed them again and they gave me the same reason. I gave them the rest of the day with no card still. I started a claim with PayPal and they have still not responded. Ended up buying it off amazon and getting it intantly. Do yourself a favor and buy from amazon or straight off the minecraft website. Electronic first is a scam.

Date of experience: May 16, 2017
James L. Electronic First Rep
over a year old

Hi,

Thank you for your feedback.

Apologies for the inconvenience caused. In this case the order was refunded, unfortunately we had ran out of stock and were expecting stock soon.

Kind Regards

EF Support

Overview

Electronic First has a rating of 2.2 stars from 167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Electronic First most frequently mention phone number, customer service and personal information. Electronic First ranks 95th among Virtual Goods sites.

service
65
value
67
shipping
59
returns
47
quality
61
This company does not typically respond to reviews
+40