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Electronic First

How would you rate Electronic First?
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GB
1 review
5 helpful votes
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Purchased a £25 PSN top up and received a email straight away saying a further email would follow. Nothing happened so I tracked my order and it was showing out of stock! Nothing from Electronic First to advise me of that. Contacted them said they would have more in a few hours. 8 hours later still nothing. Contact them again- no response. Contact them the next day asking for money back. They reply asking if I'm happy to wait for more stock or money back! Sticking with CD Keys from now on.

Date of experience: September 1, 2020
James L. Electronic First Rep
over a year old

Hi Jonathan,

Apologies for the inconvenience caused.

Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.

We would love to help you resolve your concern.

Kind Regards,

EF Support

Mauritius
1 review
3 helpful votes
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SCAM
July 30, 2019

I was given an already redeemed $50 PSN card. When i pointed it out, they told me to contact PS support which i cannot because i am not from the US. Stay away from this site. Paypal dispute already opened against them.

Date of experience: July 30, 2019
Texas
1 review
4 helpful votes
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Obviously a scammer
August 1, 2020

Obviously these people are credit card fraud abusers. Asking for a photo of my electric bill after the purchase through an e-mail. If I gave the a card I could understand... but I paid through paypal...
Advise?... pay full price

Date of experience: August 1, 2020
James L. Electronic First Rep
over a year old

Hi Marcus,

Apologies for the inconvenience caused. Due to fraud we sometimes ask customers to confirm they have indeed made the purchase.

We are working to improve this to avoid such inconvenience for customers in the future.

Should you need further assistance, please contact us directly - sales@electronicfirst.com

Kind Regards

EF Support

Florida
1 review
2 helpful votes
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Promise great customer service but don't deliver
November 10, 2021

Purchased a Microsoft Office code which arrived quickly. However, when I went to load it on my old MacBook Air, my computer would not load the program so the code was of no use. I immediately contacted Electronic First and they sounded very positive. However, now they are saying the code was used and could not be resold. Since there is no way to prove something that didn't happen, I am out of luck. I would avoid Electronic First unless you are sure you will not need to return anything. $31 is a cheap lesson I guess.

Date of experience: November 10, 2021
Michigan
1 review
0 helpful votes
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Invalid code made right
June 8, 2022

The initial code purchased was invalid. After providing screenshots of the error codes I was asked whether I wanted replacement code or refund. They promptly sent a new working code as requested. They were professional and I will definitely use this company again

Date of experience: June 7, 2022
Texas
2 reviews
1 helpful vote
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Ordered 2 mac office installs. Got keys. Would not install on either mac following their process. They suggest contacting Microsoft. It did not follow their script. Buy elsewhere this is not a good provider.

Date of experience: February 6, 2020
Kansas
1 review
7 helpful votes
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So the site is legit but also... sketchy. I'll bet they sell your info and I'll bet its run by like 3 people total. I ordered an xbox live code, had to submit address and phone number after my email. No code was sent. So I tried their in site email. It failed. Regular email, no response. Finally tried their chat tool. Had my code emailed in 5 minutes and it was legit. I dont think the trouble was worth the savings though. $16 savings for a half day of annoyance.

Date of experience: April 13, 2019
James L. Electronic First Rep
over a year old

Hi,

Thanks for your feedback.

We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.

Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.

We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved.

Kind Regards

EF Support

sales@electronicfirst.com

GB
1 review
0 helpful votes
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Joke
December 23, 2021

I paid using my PayPal which went ok until they wouldn't send me my code.
Until I send my phone number and full address which I refused told them to refund me. As they knew it was me because I used the same email address as I use for paypal won't be using these again.
CD Keys is a much better service

Date of experience: December 23, 2021
Oman
1 review
0 helpful votes
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Could not purchase
October 12, 2021

I wrote down the code but it xbox said it was purchase it in different region.
What to do!?
I like your offers but i want a solution for my issue

Date of experience: October 12, 2021
North Carolina
1 review
2 helpful votes
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DOES WORK!
August 6, 2022

I just wanna make sure if you don't have the right tools needed to purchase any game from this website i recommend to not go for it. Because you'll be disappointed. I had purchase a "rust digital" game i had to go through a long process at the end because it was an Argentina region locked code I simply downloaded a vpn on my phone and went to redeem.microsoft.com and put the code there and it worked! Very tedious but very rewarding in a weird way

Date of experience: August 4, 2022
Virginia
1 review
2 helpful votes
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Hesitant to purchase but figured it was worth a shot, the checkout process was simple, received a confirmation email after payment, waited about 5 minutes for followup email with key attached to email. Used it right away to upgrade previous Windows 10, everything went smooth, no issues, surprisingly very happy with purchase, Thanks!'

Date of experience: August 27, 2020
Illinois
1 review
0 helpful votes
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I know this site seems so sketchy, so I was checking for reviews here. Decided to give it a shot since Microsoft office was only $15 and I didn't mind risking that much. Used paypal just in case something went wrong - but everything went fine. There was a slight delay before I received my email, but only about 15 mins. Got the code as a jpeg attachment and didn't even have to open it outside of my gmail viewer, so it felt pretty safe. The code seems to work fine and I now have an activated version of MS Office. Nice!

Date of experience: December 1, 2018
Florida
1 review
3 helpful votes
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Worked perfectly
April 2, 2018

Was a bit hesitant but tried to save a few dollars you won't save exactly what they say when you go to pay it bumps up to 49$ but if you download the app to change your VPN pay the. 99 to place your IP address as Brazil and go log into your Microsoft account incognito then use the code it took them five minutes to send me it works perfectly. Follow the instructions and you will be fine sorry to ask the people that can't read but how to do it is right on the site. Happy savings.

Date of experience: April 2, 2018
GB
1 review
1 helpful vote
Follow James M.
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Bought a code online from these and it worked fine. Had to email as it didn't come through to my main inbox. Was told to check my junk email and found it in there.

The code was sent within minutes and worked fine on Xbox.com

If you have any problems just email them, they're helpful and reply within minutes. Don't be put off by the bad reviews here, if you pay through PayPal your covered by buyer protection anyway so even if something does go wrong, you have nothing to worry about.

EXCELLENT.

Date of experience: September 1, 2017
Maine
1 review
37 helpful votes
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Windows 10
March 4, 2020

Don't buy anything from these crooks. I bought Windows 10 home and the product key wouldn't work saying it was already used on another computer. They tell me I have to contact Microsoft support which I did twice only get told the same thing that the key was already used. Then the guy tells me I don't know what I'm doing so they would not send me another key. Then he completely ignored me and doesn't refund my money.

Date of experience: March 4, 2020
Florida
1 review
1 helpful vote
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No issues got it within 5 minutes. Just activated through my Xbox account. Extremely quick and easy to use as i paid through Paypal also. Hope it works for u as it worked for me. Just putting my review as the website does look fishy but overall happy

Date of experience: November 20, 2017
Indiana
1 review
1 helpful vote
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Great experience
April 2, 2021

I bought a PlayStation Plus membership code from the website, and after a simple, one time, email reply to verify my identity and show I wasn't attempting a fraudulent purchase, my 100% genuine code was emailed to me. Worked flawlessly with no issues. I highly recommend Electronicfirst.com for anyone looking to get activation codes at a discounted price for their favorite online subscriptions and/or currency. Overall great experience in my opinion.

Date of experience: April 1, 2021
New York
1 review
0 helpful votes
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Amazing and Fast
April 28, 2021

Absolutely so happy I found this place to get my son a Play Station Plus 12months of service. At a fantastic price of 29.99. I would definitely recommend this site and will definitely order from here again.

Date of experience: April 27, 2021
GB
1 review
7 helpful votes
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SCAM DO NOT USE
January 8, 2019

Purchased 12 month xbox live code - wish i read these reviews first.
I received an email asking for my phone number and home address, so I gave it to them since that is not overly personal information
Then I just got no response.
Thankfully I purchased with paypal so I have opened up a dispute with the company.
Just don't bother. Seriouslyfor a few quid more I could have got it off amazon. Regrets regrets.

Date of experience: January 8, 2019
James L. Electronic First Rep
over a year old

Hi,

Thanks for your feedback.

We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.

Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.

This is generally only requested on first time purchases or high value orders.

We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved.

Kind Regards

EF Support

sales@electronicfirst.com

New York
1 review
4 helpful votes
Follow Navid G.
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I bought a 12-month Xbox Live Gold pass code from them, and tried to redeem it but it didn't work. When i contacted Microsoft support and provided the redemption code that Electronic First sent me, Microsoft said it didn't work because someone else on a different account not linked to me activated the code earlier the same day that they had sent it to me. They're cheats... pay a bit more and save yourself the headache.

Date of experience: July 27, 2020
James L. Electronic First Rep
over a year old

Hi Navid,

Apologies for the inconvenience caused.

Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.

We would love to help you resolve your concern.

Kind Regards,

EF Support

Overview

Electronic First has a rating of 2.2 stars from 167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Electronic First most frequently mention phone number, customer service and personal information. Electronic First ranks 95th among Virtual Goods sites.

service
65
value
67
shipping
59
returns
47
quality
61
This company does not typically respond to reviews
+40