Electronic First Reviews Summary
Electronic First has a rating of 2 stars from 168 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Electronic First most frequently mention customer service, phone number and personal information. Electronic First ranks 97th among Virtual Goods sites.
They were very fast and extremely affordable. I will definitely be telling my friends about this website!
They are amazing on helping out with any issues. They help me out with an issue. Great experience with them. And got what I purchase with no issue.
Okay let me be honest i was expecting a scam but y'all came through and i got my product 10/10 good job guys but may i say the overall feel of the site and just how eveything is makes it feel super sketchy maybe do a sit update or just do some more promotions to get the word out that you guys are the real deal
Thought it was a sketch at first because they took a a little longer (few minutes rather than instant feedback) but it actually worked. Will buy again next year lol
Works fast! PayPal! 1/2 the price!
What's taking you so long? Lol Honestly it's really a great deal seriously!
Worried if it's not real or a con? Don't be. Got the 12m membership without any problems for cheaper than xbox.com sell it. Thanks
I ordered a Windows 10 Pro key, paid for it with PayPal and have not received the key. Site says they sent the key but it is not in my email or spam folders, their confirmation email of the purchase arrived quickly, but the email with the key never came. Ripoff!
I ordered 2 Xbox gift cards for $25.00 each and on the website, the price was in GDP however I was paying in USD so the cost of the gift card final was over 50.00 yet they advertized it as 26% discount. They are not legit.
This company will ask for you to upload a personal letter with all your personal information on it after you pay for your 12 month ps4 plus code. I paid with PayPal and they sent an email asking for my personal information in the form of a picture of a mailed letter with my personal information on it. This company is a scam. Avoid this place at all cost!
Hi Jody,
Apologies for the inconvenience caused.
Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support
Run the other way people. They are crooks that will not rectify their mistakes. Sent a xbox code that was already redeemed and will not refund or resend a different one. I emailed them a few times and waited about a week for them to resolve the problem and they stopped responding. Since they did not respond I reviewed them on trustpilot and then they responded. But needless to say that was the last time they emailed. They did not give me a refund or a different code. Just terrible customer service!
Hi Mia,
Apologies for the inconvenience caused.
Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support
Purchased a £25 PSN top up and received a email straight away saying a further email would follow. Nothing happened so I tracked my order and it was showing out of stock! Nothing from Electronic First to advise me of that. Contacted them said they would have more in a few hours. 8 hours later still nothing. Contact them again- no response. Contact them the next day asking for money back. They reply asking if I'm happy to wait for more stock or money back! Sticking with CD Keys from now on.
Hi Jonathan,
Apologies for the inconvenience caused.
Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support
Hesitant to purchase but figured it was worth a shot, the checkout process was simple, received a confirmation email after payment, waited about 5 minutes for followup email with key attached to email. Used it right away to upgrade previous Windows 10, everything went smooth, no issues, surprisingly very happy with purchase, Thanks!'
Worked straight away. I actually have a few of these to buy and seem to have found somewhere where it does exactly as advertised. Thank you.
Obviously these people are credit card fraud abusers. Asking for a photo of my electric bill after the purchase through an e-mail. If I gave the a card I could understand... but I paid through paypal...
Advise?... pay full price
Hi Marcus,
Apologies for the inconvenience caused. Due to fraud we sometimes ask customers to confirm they have indeed made the purchase.
We are working to improve this to avoid such inconvenience for customers in the future.
Should you need further assistance, please contact us directly - sales@electronicfirst.com
Kind Regards
EF Support
I bought a 12-month Xbox Live Gold pass code from them, and tried to redeem it but it didn't work. When i contacted Microsoft support and provided the redemption code that Electronic First sent me, Microsoft said it didn't work because someone else on a different account not linked to me activated the code earlier the same day that they had sent it to me. They're cheats... pay a bit more and save yourself the headache.
Hi Navid,
Apologies for the inconvenience caused.
Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support
At first I was a little scared of ordering because it had such a good price and the reviews weren't so good. However, I decided to get 2 years of Xbox live with the vpn, and it worked! The vpn was super easy to download and everything worked well!
I wish I would have read the reviews beforehand! Received correspondence at first "our technical team is working on it" but to no avail. Fake product key... DO NOT do business with these scammers!
Hi Rich,
Apologies for the inconvenience caused.
Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support
I purchased a PS plus code and when my son entered it, we were actually charge the full amount for a PS plus account PLUS the 35 we'd already spent on this site. We've been disputing it from PayPal and they are completely unwilling to refund our money and told us that they'd have to 'resell' the code and that I should delete my emails from them - completely sketchy!
I ordered a 12 month PS + Card. AFTER I paid THROUGH PAYPAL, I received an email stating that I had to supply them with my phone number and a scanned picture of recent mail I had received so they could 'verify' that I was a real person. I paid through PAYPAL! I am already verified through them!
Their online chat is a freaking joke! So now I don't have my code and I am $38.00 short in my bank account. I opened a dispute via PayPal, but I have to wait a week before they will investigate the matter. Steer clear of these scamming piles of trash!
Hi Heath,
Apologies for the inconvenience caused.
Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support
From the business
ElectronicFirst.com is an online retailer of digital products. We specialise in Xbox, PlayStation, Nintendo, PC Games, Software retail keys and much more. We strive to offer the cheapest prices and the best possible customer service. We are open 24/7 365 Days a year. With customer support available during these times.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pintu,
Apologies for the inconvenience caused.
Please contact us directly - sales@electronicfirst.com
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support