ElanLinen

I had a great experience with them I love there product quality and service I will keep shopping with them

Purchased my item & requested express delivery via online help as I needed it for a birthday present. Arrived the next day! Would definitely order from this site again.

I visited Elan Linen online site for the first time and ordered cushions on 20 June money was immediately debited from my bank account. On 6 July I still had not received my purchase. I rang Elan Linen on 6 July to follow up my order and was told the cushions I had ordered were out of stock (according to your website when I placed my order 8 cushions were in stock). I was told when phoning that Elan Linen maybe getting another order in and I would be emailed within the hour if that were the case if not I would get a refund. After about 2hours I still had not received the email as promised. I made another phone call and was told I can have a refund.

I was not happy with the Customer Service and I asked if I could put a complaint through but Elan Linen just hung up in my ear.

I do a lot of online shopping and have never received such POOR customer service that I received from Elan Linen. A email or phone call should have been given to me letting me know the cushions were out of stock. Elan Linen were very efficient in debiting my account.

STAY AWAY! DONT BE FOOLED BY LOWER PRICES! Honestly the most terrible service EVER. I have no idea how this company is still going because they are FRAUD.
Made an Order but forgot an item so asked them to cancel and refund which they said they did and then i made a new order. Firstly they NEVER refunded my first order, secondly after 1 MONTH of making the order i emailed to ask what the hell was going on, they responded that one item was out of stock but no one bothered to contact me which is disgusting or send the first items which were in stock? I asked them to cancel the entire order and refund me the money because i was pretty disappointed with their service, they said that the refund would occur in 24 hours... another MONTH later and still no refund, i have sent numerous emails, i have called - the contact number they provide THEY NEVER ANSWER i must have called 100 times over the next month. This is a FRAUDULENT company - i wish that i read all the reviews first because exactly what has happened to me has happened to so many others... Total CRIMINALS! At the moment im planning to go to consumer affairs they should not be allowed to get away with this and im not the only one...