ElanLinen

I ordered a nappy bag which never arrived and not a word from them. When I followed up, I was told sorry out of stock and please choose done thing else. I have now left half a dozen calls and emails but no one is responding. I am going to have to brave it by attending their offices to demand my refund. What a joke. Try the office number. It doesn't even tell you who you are calling, just a message saying the person you are calling is not available. Who are they avoiding?

Placed an order in May. Took them 3 weeks to realize that they don't have all items in stock. I removed items that are not in stock and asked to post the remaining items, same story. When I cancelled the order after month of waiting they promised to send it within 24 hours, I dont believe them. Cancelled the order anyway,. All the products are out of stock and its been nearly 2 months they dont refund, dont reply on your emails. At the beginning I had a confirmation sent to my email that the refund will be processed within 24 hours. Customer service is there to make you buy and thats the end of story. Taking it further now.

After looking at their site and seeing the great range and outstanding prices i decided to place an order. What a mistake that was. After 4 weeks of waiting and numerous emails with unbelievable excuses and reasons for my items not being dispatched i was told that they would be delivered to me asap. Another 3 weeks later and half my order arrives, i email again to find out where the remaining items are and they have ignored all my emails and i get no answer on the phone. Seems like they have no items in stock and only order from the suppliers when you place an order, unlike what they want you to believe when visiting their website.My advice is stay away and order elsewhere. No customer service, no communication skills and an inability to tell the truth.

I had a very good experience with elan linen. I liked a alpaca knee rug for my mum and it was cheaper than most sites. As soon as I placed the order I received a confirmation email and within 3 days I received another email to advise that my item has been shipped along with tracking information. The rug is absolutely beautiful and my mother loves it. I don't usually write reviews but I saw this page and wanted to share my experience.

P. S I'm in the retail industry as well and understand that it's usually very hard to satisfy each and every customer.

I love my Baby Zen Yoyo. Purchased it recently in preparation for a few trips. Used for the first time a couple of weeks ago and absolutely loved it. So easy to use and so light. Had no issues with getting it onto the plane and fitting it into the overhead luggage compartment. Folds easily. Likely going to use it for more than just long trips. Saves so much space in my car too. Would highly recommend it. Worth the price! The service from Elanlinen was great too. Fast delivery!

Not sure what all the negative reviews here are about. My order from Elan Linen arrived within 5-8 days which was very impressive. The company's communication was smooth and efficient. Kate even credited my account when I told her my $10 first-timers voucher didn't process on my order. I was a bit sceptical about using elan linen based on some of these comments but didn't have a problem at all. Used the quilt cover already and its fantastic. Very happy.

It was my third chance of shopping online when I placed an order with www.elanlinen.com.au for some sheet sets which I needed desperately. One of their customer service representatives sent me a message through their chat system if I wanted any help. I had read some of the bad reviews here so wanted to be sure about the delivery date. The lady advised that the sheet set I wanted can be despatched within 5 working days and I took her word. After a week I received an email saying that my parcel was waiting at my post office which I picked up the next day. The sheet set was so soft and I received them well in time for my guests. All in all, it was a pleasure shopping with them.

I ordered some swaddles for a disabled mum and we needed them within 3 days. I checked almost 5 online stores and all of them apologized but Elanlinen delivered them to me in NSW overnight and free of cost. The online chat was very supportive and a quick way to do something as Stella took my order and ensured that it gets shipped next day. So five stars for you girl and thank you elan. I hope that bad reviews would not affect your business.

Cheers,
Elizabeth Quirk