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eHarmony

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Rhode Island
1 review
5 helpful votes
Follow Patricia R.
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Very disappointing. Matches are either with men who are not active on the site, or men who live over 100 miles away, even though I put within 50 miles on my match settings.

Date of experience: May 6, 2015
New York
2 reviews
0 helpful votes
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Match made in hell
July 10, 2022

Don't join. The selection of men suck. A lot of Clown supporters (oops sorry I meant to write TRUMP supporters) It's a waste of money. That's all I have to say.

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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Awful business by signing up you commit to having $500 stolen from you cannot cancel threaten to send you to credit collection once you pay them they don't acknowledge that they've been paid

Date of experience: July 19, 2022
Ohio
11 reviews
106 helpful votes
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You would probably do at least as well meeting people in daily life or in clubs. The much advertised matching is very superficial. Even the information they gather does not seem to be used much. Matches seem mostly based on age and location. People who can find a relationship based on age and location probably would not be on a dating site.

They mostly ask about things like tastes in music and generalities. There is no effective means to select for physical attraction. Important but "touchy" subjects like sex and religion are barely touched upon. Even the criteria they address are evaluated by multiple-choice answers that often don't allow a true reflection of your attitudes, or the importance of the subject to you.

Specifically: They ask your religion, what religions you would be wiling to date and how imprtant religion is to you. There is no evaluation of your actual beliefs, no distinction between the religion you were raised but do not practice, and being a devout believer whose life centers around their faith. Politics is just rated on a spectrum form conservative to liberal, with no details. They only ask one question related to sex -- where you place sex on a range from "a normal part of dating" to "only after marriage."

The site is vehemently G-rated, and uncontroversial. Unless you are looking for someone with whom to sit in a rocking chair by the fire, you will probably be disappointed. This may not be as true for younger people on the site, but you will have to get through a lot of superficial matches before you find out if the person is willing to be candid about deep subjects.

Date of experience: April 28, 2014
California
1 review
8 helpful votes
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A complete joke.
March 21, 2015

I called to cancel my account. There were no "matches" whatsoever. Out of range on my mile setting and completely not anyone i would ever date. Some of these guys looked like they took their pics on a 70s porn site. I was told i signed up for six months, which i did not. With that i talked to laura. She was nice enough but i asked why i was being sent matches outside of my settings. She told me thats how the system works. I informed her i didnt pay to get matches out of my settings. She said they still send matches from about 20 miles further than your settings. The only match i connected with was 6 hours away. So she told me to change my setting to 30 miles and they would send matches within 50 miles. Huh? So i asked laura... If i was a gas company and laid 20 extra feet of line and told her she had to pay for it cuz thats how the system works. How would she like it? Her response... Personally. No. So i asked why i should pay for something i didnt ask for? I then talked to the manager tanner. Im telling you i could do better and i dont work there! His comment "they base distance on zip code". What? Where does it say that anywhere? He also proceeded to tell me that getting matches outside of your mileage setting "it just doesn't happen". Huh? Again. Cancel any credit card you have associated with eharmony or they will continue charging you maybe 20 extra for additional miles you didn't sign up for.

Date of experience: March 20, 2015
New York
1 review
4 helpful votes
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Attn pedophiles
January 3, 2019

Been watching tv and have seen at least 4 e harmony commercials-and the girls they are using look no more than 16yrs old. Are they catering to pedophiles

Date of experience: January 3, 2019
Pennsylvania
1 review
0 helpful votes
Follow Michele B.
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It's a scam.

Imagine a sociology experiment where they tell random people they are soulmates.

Even if the algorithm worked extremely well, they would still need a huge number of customers in your area to give you a result set that is enriched for compatible matches in any meaningful way. Eg they might give you 50 people but those could well be the only 50 people in your area who signed up.

This isn't a problem in itself but it's certainly not the expectation that you have from their advertising. And it messes with your head. I ended up talking to people who I wouldn't have talked to normally because the algorithm told me we were matches, but they were just random people.

It's a scam because they know exactly what customers are going to fall out this way.

Unless you're 30 years old and live in a huge metro area, you are probably going to get what is basically a list of random people with scores scaled to be extremely high (I e like 80-120 where you and 80 have nothing in common). It's an exercise in the most amateurish data manipulation.

You can get that on any other site without the added ick factor of your matches thinking you are their soulmate.

Date of experience: August 27, 2023
Florida
1 review
0 helpful votes
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FRAUDSTERS!
December 1, 2022

They kept charging me for a period of 3 mnths for services I did not sign up for. A major bank in Florida REFUNDED all of the money and labelled it FRAud. I had to get a new debit car bcz of it...then they did a robo and got the new card number and charged it! Bank said it was FRAUD! Now it is with a collection company that wants to destroy my credit. FRICK THEM! Buyer be AWARE!

Date of experience: December 1, 2022
Texas
1 review
3 helpful votes
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Don't do it!
November 5, 2017

I should have looked for reviews but instead I lost money. What a joke! I have nothing nice to say! Just take the majority's advice, don't waste your money!

Date of experience: November 5, 2017
Canada
1 review
2 helpful votes
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I joined eHarmony, first time, I thought I was signing up for 1 month, 50% off. When I got a email confirmation payment, I was shocked it was for 1 year. Within 20 mins, I tried to cancel the payment and contacted eHarmony, NO WAY, does not matter the reason, they will not refund! As per their terms and condition. I was out of their jurisdiction. Only certain states and within 3 days. Again, I was in shock with how they run their business and there is something that is not right. I have read many reviews on this company and it's the same. Their response to their customers, no refund as per their Terms and Conditions, they are not in the state or it has to be within 3 days. I did some searching on this company, they have had 2 law suites, one for their Terms and Conditions (now is what they use not to refund) and the other, prejudice against same sex partners. EHarmony was old to a German company in 1985 for $85 million. This is why you will receive responses in the middle of the night. This company is a scam and they need to be shut down. Maybe before it was sold it was a good dating site, not sure because I did not use it. If anyone has been scammed for money, you need to follow through to get your money back. They are not providing the service that they are advertising. You did a long questionnaire about yourself, you should not be messaged by scary people or scammers. You should be reimbursed because you are not happy, especially if there is an error. Their Terms and Conditions can be fought. They are not representing themselves to be an accredited business or the business advertised.

Date of experience: July 11, 2020
Pennsylvania
1 review
1 helpful vote
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Waste of money
April 22, 2020

I wouldn't bother wasting money on this service. Most of my contacts were deleted by security, the remainder were just weird. I had so few contacts anyway that it didn't merit the time.

Date of experience: April 22, 2020
Michigan
1 review
0 helpful votes
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Security
January 27, 2023

I joined! Man got my phone number and email. I did not provide. Phone calls, $#*! pics. Had to chg#. When I brought this to their attention they tripled my bill and threatened collection.
BEWARE!

Date of experience: January 27, 2023
Texas
1 review
1 helpful vote
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I signed with eHarmony 1/22/22 for $153.25 for a 6 month trial period to use eHarmony's dating service. To be frank the quality of the woman were poor to fair at best. I did spend a lot of time on the dating site to try to make it work but my result was 3 dates with 1 woman that did not turn into a relationship. I decided not to continue the dating service when my 6 month term was up on 7/22/22. I was shocked when I received my July credit card statement that I was charged $766.24 for a 12 month term. I called eHarmony customer service department and told them I did not have a good experience with their service and had no intention of renewing. They claimed when I originally signed up that their was some stipulation in the contract that unless I called them to cancel before the 6 month trial period expired I would be charged $766.24 for a year membership. After checking the correspondence that they sent me I told them honestly I could not find what they were referring to. A normal business would of done the right thing and refunded me the $766.24 or at worst prorated 1 month of the service which of been $63.85 and refunded the balance back to me but they refused to do that. I've have better luck with free aps like Bumble or Hinge or paid apps like Match.com. Please don't make the mistake that I made by signing up with eHarmony!

Date of experience: January 22, 2023
Minnesota
12 reviews
133 helpful votes
Follow Warren M.
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I had joined eharmony before and found many fake profiles. Also, when you put your desired characteristics in for a match, the matches they give you don't fit those characteristics. When you delete the ones you don't want, they show up in the next day's prechosen matches. Contacting customer care does no good. They never answer your questions or concerns. It should be customer don't care. Thought I'd give it another shot with the new year, hoping eharmony had improved it's site with all the negative reviews. They haven't. It is worse than ever. Tried to purchase a 6 month subscription to test it out. I couldn't. Supposedly there was a 35% discount for six months. Tried this one, showed a 3 month subscription in my details, but I couldn't send messages (the receiver didn't get them though they showed in my message center) and my profile could not be accessed via a match search with specific details. (Had a friend try to find me using their profile. They couldn't) Eharmony is a fraudulent company and should be closed down.

Date of experience: January 7, 2022
Florida
5 reviews
11 helpful votes
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Alot of work with all the questions back and forth, you do have a pretty good chance, just like in a grocery store SAY HI, Its a big on line game with people and there emotions involved, My opinion alot of work for a little reward.

Date of experience: February 26, 2012
Mississippi
1 review
8 helpful votes
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E-harmony is the worst website I have ever experienced. No one should use it. This is horrible company, everybody have to know it.

I just cancelled my e-harmony. First of all, it advertised like $39.90 for six month. But, few days ago, I have received an e-mail of another payment of $39.90, and I called them what is going on. They told me that it was 3 payments of $39.90 for six months. Also, they told me that I could not cancelled until i make last payments... I did not know that, but they said it clearly on terms and agreement, which may be in a sentence or two in a very long 'terms and agreement'. Nonetheless, e-harmony is the worst website, in that there is no option of cancelation or it was not same as shown in the help. When I talked to their representative for cancelation, i complained about "unclearly written payments" and he said that I did not clearly read it. Well... if they put a sentence in such long terms and agreement... who would notice it.
Secondly, in addition to the money issue, the match was horrible too. People they recommend lived so far away, like distance need airplane... Also, many of them are not active.
I got tons more on this company, which makes me to stop subscribing now (though it could be available until next march). I do not want to receive anymore matches from this company...

The worst company.

Date of experience: October 13, 2016
North Carolina
1 review
5 helpful votes
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A Gift Subscription (in this case a 3-Month Trial) was purchased for a friend who said they'd give it a try. The subscription auto-renews on your credit card before the end of your 'trial subscription'. You can't undo it because you (the cardholder whose name and payment information is on the account) are not the Account Holder. Only they (the gift recipient) can cancel your payments. If the Account Holder forgets their account info, moves, or suddenly disappears, you (the Payer) will be out of luck and continued to be billed on your card ad infinitum. When I asked Customer Service to delete my CC info and stop charging against it since this was only a trial, they refused. I'm sure e-Harmony recognizes the flaw with such gift subscriptions but still maintains such a 'cancellation policy' (even at Gift Buyer's request) because it benefits them. They will not give up MY information even upon MY request and will continue to fraudulently bill MY card until such time as the Account Holder instructs them to stop. Ridiculous! And Costly!

Date of experience: May 2, 2018
Washington
1 review
0 helpful votes
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Mostly bots your interacting with a cpu computer chip. So if you love your computer this is the place for you. No real DNA here. Would recommed this site to my enemies

Date of experience: November 30, 2021
GB
1 review
0 helpful votes
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Waste of time and money
January 15, 2021

I used my trial period of 14 days to try this service. After 7 days I cancelled my subscription online. After one month I have been asked to pay for the whole year. It came out that my subscription was annual, not monthly! It was not specified online what type of subscription I had. Wow, good catch! Great way to get money out of people for useless service.
One week was enough for me to understand that I wont find the right person on this website. Most of the people were desperate using the website for ages without the result. Shows that the service is useless. Honestly, trying to match people based on their similarities is pointless. TBH i found the person I was looking for on the free website and we hardly have anything in common except the most important values and few other things. Please dont waste your time and money on services like this one. This one is made to suck money out of you not to help you! You have more chances to meet someone in real life than using eharmony!

And good luck with looking that special one!

Date of experience: January 15, 2021
Canada
1 review
1 helpful vote
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RE: Discussion 1
July 1, 2019

This site is bad. Most man are scammer and conartist. Women who goes on this site should do background check before you date. I dated conartist who tried to rip me off.

Date of experience: July 1, 2019
Carlos R. eHarmony Rep
over a year old

Dear Hejin, Thank you for your feedback. Making your eharmony experience safe and successful is important to us. Please know that we take member concerns regarding matches seriously and we have a dedicated team who works to review accounts proactively in an effort to remove fraud suspects before they are even matched. In the event that we do not capture these individuals we move quickly to take action once we are notified.

Did you know we now have a quick and easy new way to report a suspicious match or a match that has violated eharmony’s Terms and Conditions? Instead of emailing us, you can now report the match to us directly from the match profile! To report a match, click on the menu in the bottom right corner of the match’s profile photo (the menu appears as 3 dots), from here, you will be provided an option to “Hide This Match” or “Report This Match”. Once reported, this information will be sent directly to our Trust & Safety team for review. We can assure you that all reports are kept completely confidential.

We also recommend that all members review the “Safety Tips” section of our site for important information on staying safe when using an online dating service. You may do so by visiting the following link:

https://www.eharmony.com/safe-online-dating/
https://www.eharmony.ca/safety/tips/
https://www.eharmony.com.au/safety/tips/
https://www.eharmony.co.uk/safety/tips

Please also note that, as disclosed in our Terms and Conditions of Service, eharmony does not conduct background checks on our members because there is no failsafe way to do so. We do not want to provide a false sense of security. We do encourage you to use your best judgment when communicating with matches and if at any time you suspect inappropriate activity please report your match to us.

I also want you to know that we do have really great members who are truly serious about finding that special someone

Overview

eHarmony has a rating of 1.2 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eHarmony most frequently mention customer service, credit card and fake profiles. eHarmony ranks 654th among Dating sites.

service
364
value
375
shipping
6
returns
12
quality
365
This company does not typically respond to reviews
+116