eFoodDepot

I was a bit skeptical with some very old bad reviews in 2012 and 2013 but since the change of mgt the company has really done well with positive reviews. I decided to give them a try because I AM a foodie and I live in the country with access to nothing international or gourmet. I am pleased because they had fast shipping despite the holiday rush. VERY good prices and the best customer service. They responded right away to my inquiry.

I ordered a product here... looked at the picture very carefully and description. I know the product very well. They shipped what they call "The new bottle" which was not the description. I ordered a Teriyaki marinade and the bottle did not even say Teriyaki on it! They did not offer shipping for a return... called daily for a month and no answer AND EMAILED SEVERAL TIMES WITH SCREEN SHOTS OF MY ORDER AND WHAT THEY SENT ME. DO NOT ORDER FROM HERE... EVEN IF YOU GET THE WRONG ITEM... THEY WILL NOT OWN UP TO IT! TOO BAD BECAUSE i GAVE THEM A CHANCE TO RECTIFY BUT THEY DIDN'T RESPOND

I can't believe this happen to me as it happen to others. I bought over $80 few items and 1/3 of the item was damage due to unprofessional packing, some was expired yet they did not completely sending my order. I was really shocked when i got this.

I tried to contact them via livechat & call them but no respond from them as well.

I have to call my credit card company to explain this detail and took those damage and expired products for proof. STAY AWAY FROM EFOODDEPOT before you got rip off!

On Jan 25,2021, I transferred money to one of their agents to pay for my foodstuff. On Feb 17,2021, I messaged the agent to ask for a tracking number so I can see where my package is. I didn't get a reply. I messaged her again on Feb 19,2021, to find out if the package was sent. I was told that my package is under the care of a lady called Imelda who was in charge of shipping and would be able to assist me if I wanted a refund. I messaged Imelda and Richi on Feb 19,2021, asking for a refund and left a few comments on their Facebook page Kedai Online Malaysia (KOM by eFoodDepot) asking for a refund and status. I was told that I would get my refund when they have time to go through who needs to be refunded. The seller said that the palm sugar and fish balls that I paid for were preordered items. I'm not sure if these products were confiscated along with the agricultural produce that the seller said was taken by customs. Some of my friends received their refunds yesterday but I have yet to receive any updates on my refund.

Order on the 16th then read reviews. So scare that I wanted to cancel. But some reviews states that even order is canceled, still too much headache to get your money back. So I assume that my money is gone. Just wait to see if they'll ever mail my order or mailing incomplete order. To my surprise, a big heavy box show up on my front porch today the 20th. Only 4 days from the order date. I open the box, get my ipad login to my order and check every item in the box. Surprisingly, everything is there, well pack and so. Maybe i was the lucky one or what. I don't know. Still not believe! Maybe i will make a few more orders over time to see what happen.

This website is a SCAM. I ordered $18.38 worth of Milka Hazlenut Chocolates for my mother. I recieved the order on February 23,2011 and gave all the chocolates to mom, the next time I saw her (two days later, on my birthday), she asked me never to order from there again and showed me why. The chocolates were dry, tasteless and had expired on Jan. 23,2010. I immediately called EFoodDepot. They asked me to send pictures of the bad chocolates to their support email and that they would refund my money. I sent the pictures, along with images of the expiration date and received no response. When I called them the next day, they told me that I'd receive my refund in 3-5 business days. On March 6,2011 I called EFoodDepot and they said that they were sorry for the inconvenience and they'd refund the money immediately and that it would show on my account the next day. Nothing. I'm calling my card company and having them refund this instead. There's no reason for them to take this long.

Dec. 21 2010: As of now, this company has still to make good on an order promised by april 26th. The first time they tried to send it, the package broke in transit. There have been no further attempts to send it though there were some vague promises in October that this major part of the shoipment would be sent ( a small part of it was shipped). It seems I am out $116.0o. Non-existent customer service, no one wanting to be answerable, telephone not working, and when it does, it rings at a place that no onger seems connected with EfoodDepot. This is a scurrilous, unscrupulous and thoroughly bogus outfit that loke all scammers tends to underestimate the gullibility of the public. Now they're sending out coupons for Christmas shopping! Step right up, suckers! This place ought to be shut down by the attorney general of the State of Oklahoma and the Better business Bureau.

I ordered last sept 11 and my package delivered last saturday sept 21 with nice box and when I open it I was surprise that the chocolates that I got had no expiration label, they removed it and also the tuna cans doesn't have expiration date but the others that I ordered are fine, I just shocked why those people are still in the business and I hope that they can still sleep good night after all that they doing monkey business. I thought that they are legit because they have address and phone but unpportunately aren't. BEWARE people whoever attempt to order on this company make sure you read all the reviews and search them carefully before you place order. They betrayed many costumers just to make a profit and they don't care about consumers. It lesson to be learn for me

Do NOT entrust your money to this company! The website looks legitimate, but they were completely invisible after I paid for my order. I suspect the owners probably started out with good intentions but have found themselves unable to handle the day-to-day demands of an internet business.

I placed an order with them for a hard-to-find grocery product and paid immediately through Paypal. (Thank goodness for Paypal who was able to recover my money.) Several weeks went by with no product -- no communication whatsoever. My e-mail and telephone messages went unanswered -- completely unprofessional and UNACCEPTABLE. The website has a "Live Chat" customer service feature that just gave me the "beach ball of death" -- that little icon that hangs and hangs forever with never an actual connection.

Finally I filed a dispute through Paypal; it's very telling that this company didn't even bother to respond to that. Paypal refunded my money. I will NEVER attempt to do business with this poor excuse for a merchant.

I wish I can give them 0 star. Very unprofessional. It's has been 2 weeks I've been waiting for item that I have paid for

I ordered quite a few items on a weekend and contacted them via live help on their website the next day to cancel the order. I was told that I would not be charged. A week later, i noticed that I was in fact charged yet nothing shipped. I contacted them again and told them to refund my card and that i have already contacted my credit card and filed a charge back. I was told that i would be refunded. However, the next day i received a Fedex tracking number that my items shipped. I contacted Fedex and told them that I would like the item to not be delivered and returned to the shipper. Fedex returned the item back and i contacted my credit card again and updated them with the information. This morning, i received a letter from my credit card that the charge back was decided in my favor.
If you run into issues with efooddepot, please do a charge back. I ordered items from them prior to reading reviews and it's scary how they are still in business after all the complaints i have been reading about them.

As i excited finally able to buy some groceries online without leaving my house but it turns into nightmare with Efooddepot.com. 5 REASONS NOT TO SHOP WITH EFOODDEPOT

1) Order was placed and it took them almost 1 week to fulfill (even this i have to call them up to check on my order)
2) I finally received the order 1 1/2 weeks later. Soon as i open the package and i straight look at the expiration date on this food which my habit to check every time i bought groceries - it show that this product expired.
3) I call Efooddepot.com no respond, email them took few days to get back to me, which i explained the whole situation and the rep told me they going to exchange it and then no respond from them again till today February 7,2011. I LOST ABOUT $60 SOME for Groceries ends up in the TRASH!

I will dispute this and will report to Department of Health in Oklahoma where they are located. EFOODDEPOT BEEN THE WORST ONLINE SHOPPING SITE I'VE BEEN TOO. Search for Efooddepot review or efooddepot complaints - you will see tons of BAD EXPERIENCE people shop with them.