On Jan 25,2021, I transferred money to one of their agents to pay for my foodstuff. On Feb 17,2021, I messaged the agent to ask for a tracking number so I can see where my package is. I didn't get a reply. I messaged her again on Feb 19,2021, to find out if the package was sent. I was told that my package is under the care of a lady called Imelda who was in charge of shipping and would be able to assist me if I wanted a refund. I messaged Imelda and Richi on Feb 19,2021, asking for a refund and left a few comments on their Facebook page Kedai Online Malaysia (KOM by eFoodDepot) asking for a refund and status. I was told that I would get my refund when they have time to go through who needs to be refunded. The seller said that the palm sugar and fish balls that I paid for were preordered items. I'm not sure if these products were confiscated along with the agricultural produce that the seller said was taken by customs. Some of my friends received their refunds yesterday but I have yet to receive any updates on my refund.