eFoodDepot

I have ordered many products on line and have never received a package in worse condition than that which was shipped by you.
No care was taken in packing to insure the package would be received with out damage. To put can goods in a fed ex envelope for shipment in no way would protect them against loss or damage. Picture attached. Ordered 12 received 10 out of ten two were crushed. All were dented to some degree.
I paid extra for expedited delivery and this is what I get in return. Disgraceful.

Company does not have customer service. Voice mail only. Bunch of expired products (seriously, you can usually see traces of the expiration dates being erased/tampered with. And by the way, EVERY food product has to have an expiration date on it. So if you don't see it on your cans/noodles/bottles it's because it has been erased). They sell frozen foods yet I look over and over on the public record of frozen foods permits in OKC, and they are not there!

Save yourselves from bad diarrhea

I ordered one box of beef floss from Imelda through text since July 31, but took them a month to shipped. I had to let her know that I haven't receive my first order.
Got my order and found out they sent me a wrong item. They sent me chicken floss instead of the beef floss! I texted Imelda & asked her and she replied sorry the warehouse must be wrong view. So I asked her if I'll get free of charge & the answer "hahaha" sorry can't.
Wow, really! First of all, It wasn't my fault. It was your fault! Second, very unprofessional to treated customer like that! We are not just talking about $12 here! We talking about how much money I spent already but they even didn't bother to give me one free of charge for my next order!
Well screw you Efooddepot! I'll never ordering from you ever again & I'll tell all of my Indonesian friends about your suck service!

I never had any problems with them until now. I order my favorite Indonesian items from this website on Sunday, July 24,2016. I never got any confirmation about shipping information. I am waiting for 2 weeks, still no confirmation. Checking their website again, it is said packaged but never have the shipping information. I sent the email, no response. Complain to their website, no response. Call them, no response. Post my message in their facebook page, they removed my post without any resolve. Finally, I cannot stand it and call my credit card company. If you have bad management, then please don't charge anybody's credit card. It is just FRAUD!

Per their website it states a 14 days delivery of goods. Mine was completely lost in their system. Only after I contacted my credit card company to dispute the charges, it took them nearly 1 month to ship my items and this was AFTER my credit card company contacted them. My goods arrived all damaged. Cans were packed with noodles, bottles with cans and each cans were all damaged. $160.00 worth of goods damaged! In addition, one item was missing.

I'll take the time to physically go to the shops.

We have ordered a product that was to be from Germany. Instead, they sent one made in China. They think we would not notice. The company replied to us that we should get over ourselves because it was a bottle of sauce and told us that they do not wish we shopped at their store any more. How cute, lol!
We are in the processes of contacting US Customs to make sure that they are not brining products to US that have wrong country of origin and advertise them as something else than it truly is. That is deceptive.

I received my order. However, it is missing some items. I tried to contact eFoodDepot on emails, website contact form, and voice mail. No one responded to me. FYI, they don't have life customer service. When you call their phone #, you are connected to a voice mail. I am still waiting for them to respond to resolve the missing items. They still owe me about $14. Stay away from them. They are the worse online store I have dealt with.

Here is my update on 4/26/2016: The store finally contacted me by email after 10 days. They asked for picture of the shipping list and offered a gift card if it was true that the items were missing. I told them I preferred to get the missing items shipped to me or my card credited for those missing items. So, I am hoping my issue with them will get taken care of soon.

I placed 3 orders from them. First two was alright but the last one was unacceptable. They selling you old rice that full of bugs and brown powder in the bag (AKA very old). Canned food were all bent and udon started generated brown water inside. When you look at the expiration date, everything is 2-3 months before it expired. I also order 2 canned of veggie but send me something different.
I tired to contact them but no respond.
So DON'T even think to buy from them!

I purchased goods totaling $44.00 from eFood Depot and saw on their FAQ that they ship within 1-3 days after purchase and email buyer with shipping info. (tracking, etc.). After fourth day and still seeing my order was pending on my account I called their customer service line and got a recording saying no one was available. I tried again later that day and got the same recording and left a message for a call back and did not got one. I sent an email to them inquiring about my order. Got no reply. Did same thing next day and told them if they were not going to ship my items to cancel it. Got no response. Finally, I contacted PayPal who I made the purchase through, and filed a claim. Fortunately everything I ordered from eFood can be purchased from other online sellers. EFood Depot has both the worst customer service and seemingly worst business management I have
Encountered for this type of online business. I recommend trying other online sellers first.

The coconut milk package and the peanut butter package was rock hard.

I should have known something was awry. When I checked the bottom of the boxes, every single box had a bar code sticker pasted on top of the manufacturer's expiration date. This leads me to think that it is not an accident. When I peeled off the label, all trace of the date was removed.

Be forewarned! Caveat emptor: Let the buyer beware. These appear to be unscrupulous merchants who purchase expired products and hawk it off to unsuspecting buyers. Rancid oils can cause food poisoning.

You would be very irresponsible to serve your family food like this!

Best online shopping experience! I love this company. This is the first time that I have ever ordered from them but after my experience, I will be a returning customer. I commend them on their professionalism and excellent customer service. I called customer service after placing an order to check if it'll arrive certain date and they assured that it will.To my surprise, it arrived two days earlier than the date! Prices are reasonable (in fact cheaper than a lot of other stores). I used to buy these items from amazon but now will stick to efooddepot as they sell them at least 20% less than Amazon. Highly Recommended.

I've been a customer for awhile now so. I think I have a better review than most people. I started buying from efood back in 2013, and had some issues. (nothing major, just shipping delays) but since 2014 it seems they turned the leaf. All orders were shipped quick, packed nicely and very courteous customer service. One time I ordered some chocolate and they called prior to shipping explaining that the chocolates are closed to exp date (2 months left), asked if I still wanted it for refund or do a full refund. I'm so touched that they would even called to let me know ahead of time and of course I kept the order and they were delicious. But my point is they really do take care of each order and they get my respect for it! Will be buying from this store for a long long time!

Thank you efooddepot very much. All my Asian food craving are always satisfied. This site makes me very happy. I live very far away from Asian market, and the closet one is very small. I barely can find anything good there. I started to look online and I found efooddepot. It is a very convenient site. I can see a variety of Asian food selections, such as Japanese, Thai, Chinese, Indonesian... :) I can find a lot of ingredients to make my favorite home food dishes. That's how this site makes me a happy girl. It's very easy to use and the prices are very reasonable. The thing I love the most is the $6.99 base shipping up to 10lbs, much better than other sites I have tried. I am so happy that I could find all my favorite snacks on here as well. I ordered here about 5 times already, and I love it. So, I thought I could write something to share with other Asian fellows. I will definitely continue to order from efooddepot again. Thumbs up! :) My last order was on Nov 21st 2014.