eFoodDepot

Seven months ago I placed an order on efooddepot.com. After several weeks of not hearing anything from them, I contacted them and was told that the reason my order had not been processed is because many of the items I ordered were not in stock (although there was no mention on the website of my items not being in stock). They went ahead and shipped some of the items to me, and after more weeks passed I called them to inquire about the remainder of my order which had not been sent. The woman who answered the phone was rushed and curt with me, and told me that the rest of my order would be shipping 'soon' but that she couldn't give me an estimated ship date.
WELL - seven months has passed. I have made many calls to them, and have also contacted the staff of this website on their live chat feature a number of times. For several months, they told me my order would ship soon and finally agreed to send me two items out of the ten that I had not received that had finally come into stock. When my mail arrived, one of the two items, some energy chews, were actually missing from the packaging and all that was in my package was a crumbled up box with no energy chews inside it. I didn't even bother to complain, because so much of my energy and time had already been wasted on the phone with them trying to get my order. Finally, a month ago, I called and insisted that they refund my money for the items that were not delivered. They never refunded my money, but they listed my order as 'complete' on the website in my account information. I emailed them to inform them I never got my refund and of course I never got a response. I am counting my losses for the nine total items that I paid for and never received, and I am not going to try to get 'what is mine' from them because it is simply too much of a hassle. This has been hands down, the very worst shopping and customer service experience of my entire life.

The short version is I ordered six of one item and they sent 5 wrong things. I contacted them several times, spoke mostly with a Susan who 'assured' me that this would be handled quickly etc etc. This started April 19,2011 and today is May 9. I was told to send pictured and the order number to their email and to destroy the product because they do not accept returns of what I ordered ( Great Wall Yinchiao Tablets without acetaminophen - it came with acetaminophen). I was told that I would receive an email with a return label. I never got that until Monday May 2, AFTER I was told by Susan that I would get a full refund (we had agreed that I would get a refund I would keep the one bottle they got right and I would pay to ship back. When I called her on Tuesday May 3, I was told that the refund would be in my account by Friday May 6. Today May 9th 2011 after numerous phone calls and an agreement with Susan that never occurred I was told by Susan that according to company policy (which was the first time anyone mentioned this) I must return the items before I get refund. I have filed complaints with BBB and Ok consumer protection office, as well with my financial institution. I will send everything back and let everyone know what happens. In the mean time... DO NOT DEAL WITH THIS COMPANY...