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eFlorist UKReviews 2,126

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,248
value
1,239
shipping
1,173
returns
326
quality
1,139

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Fantastic flowers
December 21, 2021

I buy from here for my mother in law for birthdays, Christmas and mothers day and the flowers arrive beautifully packaged and they last for ages, never had a bad bunch of flowers

Date of experience: December 21, 2021
California
1 review
0 helpful votes
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Good service
December 21, 2021

Always deliver on time. Good company. Good customer service. Recommend to friends and families. Reliable

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Let down and charged
December 21, 2021

I ordered a bouquet for my daughter's birthday for £19.00. As soon as I completed the order I noticed that I had put the address as 87 instead of 87A. I contacted chat right away and was told they would amend it. Then I received an email saying they couldn't change it but I hoped that the driver would use his common sense when not being able to deliver to 87 and knock at 87A which is the other half of a divided cottage. He did not and on contacting E florist I was told that as it was my initial mistake I would not be refunded. Also the site said that there was money off your first order and I expected it to be deducted on payment. This was not the case and they said that the money would be taken off the next order which in my book would be my second order not the first. I will not use this site again.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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The flowers I ordered was for a very special person on a very special occasion and you have let me down and looking like I don't care and looking like a fool. NOT HAPPY at this service. Not even a phone call or email to say there was a difficulty

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Excellent service
December 21, 2021

Nice flowers, easy communication, easy on line, prompt delivery, no hassle, love reasonable price as well

Date of experience: December 21, 2021
Florida
1 review
0 helpful votes
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Very Happy
December 21, 2021

I have been using eFlorist for some years now as I live USA. EFlorist has always been my "go to" for my Mum & friends, I have never been disappointed with the service and the beautiful bouquet's my Mum & friends have received.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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I rarely use this type of internet service but found it very helpful throughout. I had a query which was dealt with far more efficiently and in a more friendly manner than I anticipated. Easy to track delivery which was important st this time of year.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Great service
December 21, 2021

Always a great service definitely recommended. Always look and smell amazing. The price is good to get them delivered.

Date of experience: December 21, 2021
GB
1 review
1 helpful vote
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Dissapointed
December 21, 2021

Ordered flowers called snow fall to cheer my friend up who has recently lost her dad. Colours were nice but for the price I paid which was the large bouquet costing £31.99! Then £5.99 for delivery I was gutted! Would have been better off going to the local supermarket and buying a £20 bunch!
They certainly aren't product value for a large bouquet!
Only good thing I did get 10% off on first order but will not be ordering again from eflorist.

Date of experience: December 21, 2021
Ireland
1 review
0 helpful votes
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Great service
December 21, 2021

Great service very reliable not too expensive will definitely use them again better than ordering from Ireland

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Excellent
December 21, 2021

I've used eFlorist several times for Birthdays and anniversaries and never been disappointed. The flowers have always been delivered on time and always as fresh as promised.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Happy
December 21, 2021

I always worry the flowers you order online don't quite match what you get, however it was spot on very happy work colleague.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Very disappointing
December 21, 2021

Just had a photo of the flowers... they look cheap... I feel a bit embarrassed to have sent them... I have used this service before but never seen the flowers...

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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No idea yet!
December 21, 2021

I don't know why you're asking me for a review about these flowers... they're not being delivered until 24th December and then I still won't know unless my friend mentions what they were like!

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Bestflorist
December 21, 2021

Been getting my flowers for a while now for friends and family for special occasions every one that has received them have been very happy with them that have always lasted a long time. Delivered on the day promised. I will continue to get my flowers from eFlorist.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Flower
December 21, 2021

Just like to say how you deal with your online orders u act on them speedally and they get to where they need to be with the time scale that is set.
I would like to thank you for taking good care with my order.
Mrs Hulme

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Absolutely Brilliant
December 21, 2021

I used eFlorist for last minute business gifts for Christmas and they were delivered the very next day. My customers were thrilled. Very competitive prices, as some other sites hike up the costs because of Christmas, but eFlorist are brilliant. Will definitely use again. Thank you so much eFlorist.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Fantastic e flowers!
December 21, 2021

I am a bit belated with Christmas, plus 2 friends with illnesses, so e florist has been a real bonus!
Thank you so much, have heard from recipients and had photos. All delighted and lovely flowers, thank you.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Easy to use and beautiful
December 21, 2021

Really easy to use website, no concerns kept us informed of delivery details, flowers and chocolates have always been beautiful in the past, which is why we have used this again.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Excellent service
December 21, 2021

I have used these 3 items and had excellent service, would definitely recommend them to everyone. Keep up the good work

Date of experience: December 21, 2021