Range, quality, timing of delivery etc. - fantastic. Recipients delighted.
The 'but' refers to my making two orders of the same both delivered but one not acknowledged by you!
I bought some flowers for my friends after losing their dad. They arrived promptly the next day. The flowers were in bud as promised and exactly as advertised.
I paid £40 for a medium bunch of flowers. Received 3 roses and a bunch of daffodils... awful! Customer service hasn't been helpful in resolving either. Very disappointed.
I wanted to say thank you to my sister for something special and the display that arrive looked more like an insult than a thank you.
Bitterly Disappointed.
Ordered flowers for my mum after my grandad had passed away.
She received a box of loose dead flowers. Messaged them yesterday and still not got a reply.
Ordered flowers for a friend's birthday but were NEVER delivered! Upon contacting eflorist, they insisted that the driver lost his phone and couldnt contact the recipient to access the building.
After that they never responded back to any of my emails and basically, I lost £50.
HORRIBLE SERVICE. AVOID AT ALL COST
No complaints here, flowers arrived on time and in good condition. As far as online flower deliveries goes, these guy are pretty good. Would use again.
Thank you for the beautiful flowers you so quickly and secure delivered to my daughter for her birthday. A fathers happiness when we live countries apart.
My girlfriend was absolutely blown away by the flowers they were absolutely stunning. I would definitely be ordering from you again. Keep up the amazing job.
What a beautiful bouquet full of seasonal colour and delivered at the exact time
I couldn't have wished for more and the recipient was equally delighted
Thank you, quick delivery, beautiful flowers, the free chocolates an extra bonus, will definitely use E-Florist again, loved the easy tracking, and the e-mails giving conformation,
The card to say who they were from etc was missing so my wife thought they were from her friends not me. Also the number of flowers was just a little small.
Should bloom nicely though.
I ordered flowers to cheer up and embarrass my girlfriend at work and it worked a treat she was well happy with them and also got the full attention of all the people she works with
I sent some flowers to my partner ( Sue), who has been through a bad patch in her life, the bouquet brought a huge smile to her face, something I have missed lately
When you pay £48.00 for same day delivery. You expect good service. I felt like I did NOT receive the level of service I paid for. The flowers were overpriced but they were okay. Delivery wise they did NOT send me any updates, and left me questioning whether this was a legit service or not. I then received my first text at 5:45pm, although I ordered the flowers at 7am in the morning. I got home to find the flowers were already at the doorstep, My mum said that they were delivered at 2:30pm? If the delivery side of things were more organised I could've surprised my mum a little more. However after spending £48 on the whole service it wasn't much of a surprise at all and we both felt let down.
Best online florists around, the flowers are fresh, delivery on time and last a long time,
I did try a different company what a mistake, 100% eflorist all the way. Very professional.
I ordered two lots of flowers one was sent I had an email in the morning to say on their way the other box I heard nothing whatsoever when I complained which was very hard to do I just got
Sorry no refunds
I would never use them again so unreliable
Very easy process to navigate and choose and did what it said on the tin. Beautiful flowers delivered on time. I ordered same day at 10 in morning and delivered before 3,. Great service. Thank you
Used this company a few times now. Website is so easy to use and order from. All recipients of flowers have been delighted with quality and freshness of flowers. Highly recommend.
The flowers were arrived about 3.30pm and almost half dead. Dying. Did not look like the picture on their website. Very disappointed.
I do not think I will use this again.
Overview
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Romsey, HAM, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members