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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I had been searching for good prices when I came across one through eDreams so I booked the flight with no issues and really great prices.
Fast and reliable experience with good ticket rates and voucher
Good experience booking at booking flight tickets. Easy and fast
So far so good. It is very simple and easy to use and can recommend to my friends
I am a bit confused according to the booking it is saying arrived in London on 13 July but the breadown on the calendar is showing in Paris on 14 July. Is it Paris time because I have a connection flight on 13 July from London to Stockholm.
La reserva sin problema, y buenos precios y facil de usar la aplicacion
Very informative flight availability. Purchase information collected is minimal without nonsense questions and data collection.
Easy process. Not very hard to book. Just fill in the information and that's it.
I have tried to book another ticket and the payment has been refused. I phoned the bank and they told me that NO payment has been refused. What is happening?
Es mi primer viaje estoy seguro que lo disfrutaré feliz gracias
A pretty quick reservation confirmation and hopefully a swift flight.
So far, the experience is reasonable. However, I would prefer to do the review once the trip had been done, so that I know there are no hurdles for real. This may be premature for me to provide conclusive review.
Not the best experience The prices was changing and to book and pay for the ticket -- was not easy
Dear Aina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I've experienced easy steps without any difficulty on my booking process and it's amazing, and I hope to experience my first flight with eDreams.
Because it's my first time.
Could be faster and I dont know what to say because I dont want to say nothing
It's great to be eDreams member. It gives extra discounts on flights and stays and with our travels it has been helping a lot with our bookings. Making several savings
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team