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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Wanted to book a flight. So I did. The process ok, had though to search necessary information
It was wonderful experience. I like this apps. This apps provide cheap price.
I want to know for sure. Is the confirmation enough or get i the tickets later?
EDreams is reliable, only it would be good to inform ahead of fime they offer no online checkin for some bookings done through the IT company citizen plane and they also do not offer online check in which it is ok, just to know ahead of time.
Am still waiting how to book wheelchair access with Air Canada from Montreal to New York. I requested this to be sent to me by email.
Dear Keith,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Stay away. I booked my car rental 1 week prior to my flight for 48 euro, I paid in full, I paid the full insurance and then at the delivery point the Europcar charged me an extra hidden cost of 60 euros. If I was aware I would choose a different platform. Europcar informed me about the extra cost 2 hours prior to my flight. I asked for refund and they both refused even that the EuropCar admitted than the informed late due to heavy workload.
Saved money! Easy booking process relieving any stress for my family trip.
Very easy to see what my options were and very good price wise
No hassles, it was just a one time click for me, I like the fact that the payment gate was seamless
My experience was very positive. The service was quick and efficient, and the staff were helpful and polite.
I needed to call to get a booking confirmation. I was not given a reason why my booking reservation was never confirmed. After 12+ hours I called the contact number. The rep was able to book my flight and send a confirmation email to me in less than 10 minutes. I was surprised that the reservation email advised that waiting 24 hours without a reservation was suggested before calling. It was completely obvious after 12 hours that I was never going to receive a confirmation without calling. Earlier outreach to customers should be standard practice.
Dear Kenneth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Zowel de vliegtickets, hotels, pakketreizen enz.worden uitstekend voor de klant gescheckt
You discount is from hi price, that is why its false discount. I can by ticket from another company with the same price
I had been searching for good prices when I came across one through eDreams so I booked the flight with no issues and really great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eirikur,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team