Overview
eDreams has a rating of 4 stars from 11,111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
It was fast and easy to navigate in my iPhone. Pricing of the flights and hotels are reasonable.
They are a bunch of scammers that steal money for a living!
Stay away from this garbage company!
Quick and easy to do, app was recommended by a colleague and hopefully trip will go as planned
Very easy to book! I have never used this site before. Am looking forward to good deals again
Dear Nicholaus K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I tried booking on Transavia app and the ticket jumped to 200€, I went to E dreams and the ticket was 120€ it was very nice
Dear Tomer C,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
After traveling as it's my. Second travel with you after few days
The ticket prices on your site are affordable and I am very satisfied with your support team.
Too late we wait an hour in flight and when I bought tickets I don't understand price
Quick and easy to book flights and hotel
Confirmation received straightaway!
Please please that your time to read this...
Take my advice and do not, I repeat DO NOT book from this website.
Like many I fell for the low prices that edreams offers... I wish I would have spent a little more money on a confidential airline (like LATAM,...) so that I would have not lost all my money (500).
If youre wondering what happened to me, due to the Corona-crisis I had to cancel my flight from Buenos Aires to Patagonia. I did buy an insurance JUST IN CASE! So I was confident enough to believe that I was able to camcel my reservation.
I tried contacting them, calling them, emailing them,... etc but nodoby helped me.
I tried cancelling my reservation (500) 2 months IN ADVANCE but they refused to refund me saying that my insurance didnt cover a pandemic etc.
Totally unfair considering that I am responible for the pandemic either.
Other companies like LATAM (where I also bought plenty of flights) refunded EVERY PENNY.
This should have nerver happened!
Please, dont be as stupid as I was...
I have had nothing but nxiety and frustration dealing with this company. On Dec 22,2019 I booked six flights online for a volleyball tournamnet to Edmonton, 3 for our family and 3 for our teammates family. I procceded to obtain travel insurance, which I almost never get, but did. Once I went to pay there was a MEDIATION FEE added of $445.90. At no point was I informed of this fee. I refused to pay for it so I called Customer service right away (not a toll free number, I asked where they were located and the person said "INDIA") They said I would have to cancel the full booking and they would hold back 20%. This was not the customer service I am used to where you are entitled to a 24 hour waiting period to cancel your booking. Nontheless I was concerned about the long distance charges so I angrily hung up! I have tried emailing them refusing to pay the MEDIATION FEE as I was blindsided. There has been no reply at all! POOR customer service!
Shame on you eDreams for misleading people. I am going to see if my VISA company can start a dispute case as they are not a reputible company to be dealing with.
SHAME, SHAME, SHAME! You should not be allowed to operate! *******@gmail.com
Es esmu loti apmierinata😀.😀😀😀😀.Man bija loti viegli un atri atrasst letakas biletes.Un viss labi noriteja.😀
Your service is perfection! I was very glad with your service, price was best of all...
I booked 2 flights to Malta in July 2021. The flight times were changed, which weren't convenient and we asked for our money back. To date, despite numerous emails and telephone calls we haven't received a refund. Apparently this company is based in Spain and is not covered by ABTA.
Please think carefully before booking with this company you have no real protection if something goes wrong. Customer service is really poor.
This is a copy of one of the emails I sent to eDreams and a copy of the generic reply they always send back.
Hi I had a holiday booked with you 1-4th July 2021 to Malta - you booked the flight with Air Malta. The holiday was cancelled as the change of flight details were not suitable. Since then, dispute numerous email attempts to both eDreams and Air Malta I have not been refunded. You say it's nothing to do with you and Air Malta do not answer my emails.
Ref is *******911
On your app progress is shown as Request Pending Airline authorisation
It is now a year and a half since the holiday was cancelled and the money is needed to book another holiday.
Please can you refund me without delay and please do not say it is between me and Air Malta because they do not respond.
Booking email *******@uwclub.net
Kind Regards
*******@Summertime1957
Dear customer,
Thank you for contacting eDreams.
We are sorry to hear you had an unsatisfactory experience with us and we regret any inconvenience this issue may have caused.
With regard to your booking reference *******911 with eDreams.
We are very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers.
We would like to inform you that we continue to work on your behalf and push airlines for a more timely solution. Rest assured that we are doing everything we can to get authorization for this refund as quickly as possible. We are unable to proceed further until we receive the money back from the airline. Be assured that once we do, we will transfer it back to the same payment method used in the original booking at the earliest.
We remain at your disposal should you require any further assistance.
Kind regards.
Kajal
Social care team
Able to follow instructions on screen but a lot of screens to go through to get to the end!
Dear Lyle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I miss reveiving an E ticket of my airline ticket with SAS and receipt of my payment! Please send both to *******@simnet.is
Best experience in my life. I use many apps but this is the best.
All good, but still have to see how it translate to the travel
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mercedes R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service