Overview
eDreams has a rating of 4 stars from 11,051 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I am sorry for the manner, I attend a e'
-dream membership. It was accidentaly, as I just order the previous flight. And than I was suprised, when the money from my account disappear
And I had to find out, what happend. It was a fee for a membership.
Overall the experience was amazing. I would recommend eDreams to anyone wanting to book online
Dear Rumbidzai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Upon checking withnother providers some of your hotel is more expensive even after discount how disappointing
Dear Francoise,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
No hassles, it was just a one time click for me, I like the fact that the payment gate was seamless
Good deal on the flight, and fairly straightforward process. Clear communication at the end.
The downside: so many things to deselect and/or click through!
So easy to manouver - great offers! Best site I've found - will be looking at this site first all the time.
I am a first-time user of this application. I found it to be user-friendly and not time-consuming.
My experience was straight forward, no struggles. I got an email confirming my flight bookings.
Best and fastest way to book the great Holidays cheapest price eDreams make my day wen I wass tryng to book my Holidays
Easy to book and quick response. Found Edreams after trawling through lots of chancer sites and found it quick and easy to book.
If you often travel on a budget, this is a great resource. I don't love that they keep offering you add-ons, but other than that, I have been using it a lot, mostly for airfare.
I used eDreams +12 years since first time still today I am 100% satisfied with everything. The app has been improved a lot. I never found a better app.
First class from booking to follow up and keeping me posted it gives me peace of mind
Good an thank you for brilliant senvic for me
I m looking forward my trip in the future
I didnt understand where can I see my baggage info
I ordered a ticket with 20k luggage and I can't see it.😣
Dear Ahinoam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was really easy to book my flight and get all details, I will use it for my future trips
The aspects relating to baggage are not clear and it was necessary to access the company to purchase baggage.
When purchasing the trip, when the passengers were indicated, they were not asked for their passport numbers. I assume there may be problems at the airport.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jomon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care