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eDreams

Overview

eDreams has a rating of 4 stars from 11,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

service
873
value
828
shipping
509
returns
679
quality
752
This company responds to reviews on average within 3 days
+524
How would you rate eDreams?
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Spain
1 review
0 helpful votes
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Tripoli Libya str 164
October 28, 2023

Beautiful and wonderful.

But I am still waiting for my reservation on the Tunisian flight. From Milan to Tunisia on Wednesday 10/25. Thank you very much.

Date of experience: October 21, 2023
Mohamed H. eDreams Rep
over a year old

Dear Massud Z.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

GB
1 review
0 helpful votes
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EDreams is great and fantastic
November 17, 2023

The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms.
The staff were friendly
Thank you eDreams

Date of experience: November 17, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Malaysia
1 review
0 helpful votes
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The site is quite easy to navigate as all what you need for your trip are all in one place ranging from flights, hotels and car services.
It's really a dream

Date of experience: August 24, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

New York
1 review
0 helpful votes
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Just try cancelling a flight or even changing it - impossible to get in contact with anyone even after paying for the "no questions asked" expensive travel insurance policy

Date of experience: February 10, 2022
Argentina
1 review
0 helpful votes
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Kinda slow and unresponsive
January 27, 2023

Got a ticket but never received a confirmation mail. I went back into eDreams and couldn't find my reservation either so I bought a second ticket in panic. I got a confirmation mail for the 2nd buy and then both tickets appeared on eDreams. Thankfully that was all in the span of the ame day so I could cancel one of them

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2022
GB
1 review
0 helpful votes
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Awful
February 11, 2019

So disappointed, promised us aces on the plane, confirmed it, took our money, after an hour told us there are no spaces available and we need to wait for a refund! So horrible. Do not use edreams!

Date of experience: February 11, 2019
New York
1 review
0 helpful votes
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Satisfied
September 4, 2024

Happy with the service and the price! Would recommend for the smooth process.

Date of experience: August 25, 2024
Netherlands
1 review
0 helpful votes
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Scammers
August 22, 2023

They force customers into subscribing for a really unnecessary service. Quite pricey too. They won't respond to calls or complains, so I don't know who legitimates these people.

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2023
New Zealand
1 review
0 helpful votes
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BEWARE
October 2, 2022

SELL DODGY FLIGHTS, DONT COMMUNICATE OR CARE AND WILL STEAL YOUR MONEY AND BLAME THE AIRLINE THEY BOOKED YOU ON SAYING IT IS THEIR FAULT A REFUND HAS NOT BEEN PROCESSED.
TIME THESE THIEVES GET WAT THEY DESERVE, HOPEFULLY JAIL TIME AND MILLIONS OF DOLLARS IN FINES

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2022
Saudi Arabia
1 review
0 helpful votes
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1st time booking
August 10, 2022

Everything went so smooth, only thing that could be better if edreams could send printable e-tickets instead I had to search for it. App and support works well.

Date of experience: August 10, 2022
Dina A. eDreams Rep
over a year old

Dear Adriatik K.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Costa Rica
1 review
0 helpful votes
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App issue
July 1, 2023

Everything has gone well so far, I expect this continues in the same way till completed my round trip, only issue is that app didn't update booking status until I made a change with my membership.

Date of experience: July 1, 2023
GB
1 review
0 helpful votes
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No invoice
January 13, 2022

Made booking only to find out a week later took more money from my card no invoice after five phone calls now can't talk to anyone at eDreams please don't use this company one big rip off

Date of experience: December 14, 2021
Uganda
1 review
0 helpful votes
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A pleasant start
September 19, 2022

This is my first ticket purchase and opportunity for air travel; I look forward to many more. The service from eDreams has been quick and seamless; much appreciated.

Date of experience: September 19, 2022
Dina A. eDreams Rep
over a year old

"Dear Joshua M,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

India
1 review
0 helpful votes
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. edreams showed me a fare of. 75 inr and did an unauthorised transaction of 85.99 euros from my bank account. They are not taking the blame and clearly saying we cannot help you..

Date of experience: June 8, 2022
Washington
1 review
0 helpful votes
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One way SEA to VCE
October 19, 2022

So far, booking was easy and found a good connection at an affordable price that included one piece of check in luggage. Just need to wait for check in, ticket issue & seat assignment.

Date of experience: October 19, 2022
Dina A. eDreams Rep
over a year old

Dear Loreen J,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Malawi
1 review
0 helpful votes
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Outstanding service
March 5, 2023

Good and customer friendly. I received the confirmation on time without delay.
Regular emails to confirm receipt was sent to me, which is very assuring.

Date of experience: March 5, 2023
Mohamed H. eDreams Rep
over a year old

Dear Jsn V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

North Macedonia
1 review
0 helpful votes
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Nice
August 16, 2023

It was a good experience booking the travel with your agency, response on time and Im looking forward to make other reservations with this application.

Date of experience: August 16, 2023
Slovenia
1 review
0 helpful votes
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Quite lengthy process as they try to sell you things additionally.
It would be great to get some pdf confirmation with all the details - e.g. for attaching in some procedures (visa, insurance...)

Date of experience: November 30, 2022
Dina A. eDreams Rep
over a year old

Dear Ivana R,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Canada
1 review
0 helpful votes
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DO NOT BOOK WITH THEM
September 3, 2022

I booked a simple roundtrip flight to/from Montreal and the only confirmation I got was a confusing email which had the WRONG return flight info and no valid confirmation # with the airline. I have downloaded the app and have tried calling... I cannot CHANGE, CANCEL the booking (I just get forwarded in circles in the app). I cannot speak to anyone on the phone provide by the chatbot. This is a useless, no value-add service and I will be complaining to the better business bureau and VISA. The other review I left they asked me to "check my email" for a follow up to my review... There is NO follow up or email. This service is horrendous.

Date of experience: August 4, 2022
Colorado
1 review
0 helpful votes
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Scam
August 27, 2023

When booking a flight, they will automatically sign you up for their annual membership without notification. I called to cancel and they said they would not refund my money. Agent Francis Paul was very unhelpful. DO NOT USE THIS SERVICE!

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2023