website thubmnail of eDreams

eDreams

Overview

eDreams has a rating of 4 stars from 11,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

service
873
value
828
shipping
509
returns
679
quality
752
This company responds to reviews on average within 3 days
+524
How would you rate eDreams?
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Morocco
1 review
0 helpful votes
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Excellent work
September 12, 2024

It was very easy and good work on time I don't have any problem with your way of handling my needs

Date of experience: September 2, 2024
Costa Rica
1 review
0 helpful votes
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Good service
September 12, 2024

Good deals, cheapest option in between flight websites!

Date of experience: September 2, 2024
GB
1 review
0 helpful votes
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Fully delivered
September 12, 2024

Excellent and stress-free experience. Expectations met.

Date of experience: September 2, 2024
GB
1 review
0 helpful votes
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Loved it
August 11, 2024

Was a great experience always would recommend this company to everyone in the world it's amazing

Date of experience: August 1, 2024
Florida
1 review
0 helpful votes
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Unable to correct date of birth.
August 3, 2023

Filling in the data, I correctly indicated the day of my birth, but the system gave the wrong date of birth. All my attempts to get the date of birth corrected so far have come to nothing. I look forward with trepidation to the flight, which should take place on July 27th 2023. Will they let me on the plane?

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2023
France
1 review
0 helpful votes
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My stopover was changed from 4 hours to 14 hours. I just need to talk to a customer to change my flight dates. I'm always calling on their 50 numbers, they are always busy. When I talk to an agent on chat, I feel like the chabot is smarter than the agent. There is no way to communicate with the office. I ask to raise a problem, the agent on the chat refuses. I surely don't recommend this website.

Date of experience: May 9, 2021
North Macedonia
1 review
0 helpful votes
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Amazing
August 1, 2024

Great thank you for all support and help edreams is the best, lots of privilege and discounts

Date of experience: July 22, 2024
Virginia
1 review
0 helpful votes
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Bueno
November 27, 2024

Buena experiencia me gusta la pagina estoy agusto y bien bien

Date of experience: November 17, 2024
Netherlands
1 review
0 helpful votes
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A lot of questions, it was not so easy
I have payed for the Invoice which i need for administration with the price and do not recieved it -i am kindly asking to sent it to me as i intend to get the reimbursement thanks

Date of experience: December 27, 2023
Ayush A. eDreams Rep
over a year old

Dear Natalia,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

Netherlands
1 review
0 helpful votes
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Fast, good price quality, easy
September 7, 2024

Booking my ticket and hotel was easy with the best deal available in the market.

Date of experience: August 28, 2024
Georgia
1 review
1 helpful vote
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Correction
September 13, 2023

Thank you for service. I've to remarks:
1. I can't manage my booking and may be it's issue of Opera browser;
2. Nino is my wife which for I've bought ticket to Geneva and my name is Vakhtang Lomjaria which was in correspondence and than replaced by Nino mistakenly by you. Thank you.

I've also question. While I'm making deals during prime membership. Will they remain after expiration or cancelation after free trail?

Date of experience: September 13, 2023
Dimitry V. eDreams Rep
over a year old

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Texas
1 review
0 helpful votes
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I purchased a ticket from Bogota to Houston. Effectively, I got the airline ticket with a fear price with supposedly one stop. However to my surprise when I checked in at the airport in Bogota Colombia, I only received one boarding pass from Bogota to Miami. When I asked the clerk, she told me I had two separate airline tickets. I had to pick my luggage in Miami, check back my luggage at the airline kiosk, pay again for the luggage, pass the security point one more time. Affortunately, I had 2 hours to catch my flight on time. So make sure to check the codes when you buy a ticket from this website.

Date of experience: July 31, 2021
Pennsylvania
1 review
0 helpful votes
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Cancelled flight
July 20, 2022

My flight from Pittsburgh to Berlin was canceled last Thursday by the airline. Since then I have called every day to try to reschedule. I was promised that it would be rescheduled to June 22 which was the earliest they could get the flight rescheduled. They always promised that the back office will give me a call and confirm rescheduling. When I call this evening which is my call number eight since the flight was canceledThe agent mentioned that there's only one seat left on that flight and they will call me back in two hours. I'm very frustrated that this issue is not solved before this especially that I have called so many times and that the airline canceled the flight. I just need this issue solved as soon as possible. Thank you

Date of experience: June 20, 2022
New York
1 review
0 helpful votes
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Booking US598613800
April 15, 2022

They look like US democrat party; the best stealer in the world, i paid 3 days rental car before pick up they took my money from my bank account; flight was delayed, when i pick up my car they char $183 dollars more to my account
Why? I paid at front for my 3 days
Also no costumer service

Date of experience: April 15, 2022
Viet Nam
1 review
0 helpful votes
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Problem faced to change flight date
February 25, 2023

Although I had purchased the insurance for flight cancelation & changes for all 4 pax but when I tried to change date of flight, I encountered much difficulties and frustrations in the Viet Air website. It required all particulars of every family members even though I had entered our booking confirmation no.

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2023
Israel
2 reviews
0 helpful votes
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Very good exerience!
September 11, 2024

It was a good experience, the price was cheaper than on the company's website.
Highly recommend

Date of experience: September 1, 2024
GB
1 review
0 helpful votes
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Satisfied Customer
October 27, 2023

Making the booking was pretty straightforward and I didnt encounter any problems. However I would have preferred to receive my ticket via email as I find it easier to manage than having to download the App and then try to find my ticket.

Date of experience: October 27, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
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Stole my money
July 22, 2023

I bought a flight via Edreams over 2 years ago, 6 months later my flight was cancelled. 18 months later I'm still waiting for my refund. There are thousands of other people in my position. Under NO CIRCUMSTANCES, should you book with this company.

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2023
New York
1 review
0 helpful votes
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EDreams SUCKS!
October 19, 2021

Dear diary, today is November 2nd 2022 and I still have not got my money back. My flight was canceled back in March 2020, you remember? When Covid hit and kept everyone home?
Well, 172 calls later, I am still deprived of my money, and whatever the community manager will reply to this review, my request was escalated 155 times to specialists, I was promised to be called back 126 times and got 0 call back. I was promised timely answers, my money to be reimbursed promptly, but nothing happened.
I am very frustrated and irate, as I feel ignored in this world of incompetent third party providers...
What is more, AirCanada claims that they sent the money back to eDreams. I don't know who to believe anymore.
Such a cruel world.

Date of experience: September 19, 2021
Thailand
1 review
1 helpful vote
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I feel like it is the worst of the bunch. They will scam you for $69.99 by subscribing you into their prime and not even sending you any email that you subscribe and the option for canceling won't appear till they charge you for it.

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 5, 2023