eDreams

It is always complicated to plan a trip from lesser cities like Morelia to medium-sized cities like Málaga. I find myself trying many combinations to achieve the best price with the least layovers, travelling as few hours as possible, but without leaving the layovers too short for this complicated travel year. In the end my best option turned out to be flying to Madrid, from where we can take the train. Your website eventually came out the clear winner in prices and options.

One star is one too many. No customer service. I had to purchase return flights For 4 adults, while standing at the airport. Apparently eDreams had cancelled the return flights weeks prior for no reason other than to take my money. 4 months later, still no refund just give you the run around in the hope you give up. LIES AND BULL... T. SCAM COMPANY DO NOT USE

Too many extra fees after original price, it was 220$ and after all kinds of extras over $300

Firstly i tried to change my flight to the later date, but the fare eDreams quoted to exchange was almost double the price i could buy from the airline directly.

My flight was on July 29,2021. So I canceled my flight on July 24,2021 and requested for the airline voucher on eDreams app. After several useless calls with the customer service to follow up, no progress. I called the airline side and found out that the booking was under Oppudo not eDreams. And there was no request from eDreams for a voucher. The airline informed me that eDreams can issue the voucher directly.

So I followed up with eDreams, after several follow up calls every few days, eDreams informed me that the airline marked me as no show so they won't give me a voucher. How can it be a no show when I canceled the flight a week in advance.

I'm not sure what to do next now. The whole thing is just a $#*!ing scam! Stay away from eDreams if you don't want to get screwed.

The issue raised was address without any interest to solve the matter nore provide any solutions. E- Dreams provided no options knowingly that the ticket purchased and paid for by the customer would be rendered useless since there was a misspelling on the name of the traveller.
All manners of communication where exhausted several hours explaining the issue to E-Dreams representatives over the phone only to be redirected to making a e-claim who would again yield the same standardised answer, redirecting the blame towards the air company and not willing to take any additional step in its resolution even the customer suggested the correction done at a extra fee.

Summarising the experience:
The issued and paid ticket cannot be used, as such the entire experience was total waste of founds, time, in exchange for receiving the worst customer service ever...
But at least it was acknowledged by the customer service representative:"yes sir we understand that you will not be able to use the purchased ticket for your travels, but unfortunately there is nothing we can do about it" and then further asking "is there anything else we can assist you with sir?"

I would give them a 10 out of 10 for standardised responses like talking to a AI or computer, where is this world getting to? Really disappointing

Very easy process to buy and see the tickets. Thank you so much.

Asked for an invoice, submitted all company details and so far I got nothing

I booked a flight with Royal Maroc Air from Malaga to Casablanca. I selected my seats and baggage requirements and then paid by credit card. The funds were taken and then I got a message that my seats were not acquired and they would refund me the amount within 7 days. When I tried to rebook some seats the transaction failed so now I have 2 tickets and no seats? Not good!

Do not use this agency never ever. These guys are fraud. I tried to contact them they said do not call this number again.
They created a ticket which is not valid. Its from india to canada via usa. As per canada govt requirement there should be covid test from third country for indirect flights. I called airline united airline they said usa won allow you to transit.

First of all they said 18 hours no cancellation fee. After cancellation they said they will check with airlines I cancelled ticket within 18 hours and airlines said they refund whole money within 24 hours cancellation. They completely denied to refund

They are fraud do not go with them. They said do not call us

EDeams and Spirit Air are both disasters and I recommend you have nothing to do with either. They said my flight was refundable, and wouldn't refund. They said it was changeable and it was, if I paid them more than twice what the original fare was. They repeatedly wouldn't respond to emails or chats and it was impossible to get them on the phone. I only was able to finally get them on the phone once they said it was too late to change my flight via the internet. Only then did they provide me with a phone number. I called and was repeatedly disconnected and offered useless information. Please stay away. Am only providing one star because this program won't allow me to give zero.

I wanted to correct my name and was in chat for long time. Being a prime member I thought I will get timely support and resolution. The executive simply said I need to cancel and rebook and there is no other way. Not even attempted to check with the airline. Then I chatted with airline directly and it was resolved in minutes. Very bad support. I'm canceling my prime trial.

On 30th of March I had to fly from London to Rome and I couldn't fly because someone changed my flight date without notification and now they don't want to give me the money back. So no flight and no money, and they are sending me to the airline to ask for refund and the airline has told me if I booked with a travel agency to go to them to ask for refund, so never ending bullsit. Big pile of $#*! is Edreams. I will never book again with them and I have told all of my friends not to book anything with them either. They don't care about their customers. Scammers.

It was really a good experience, the website was straightforward and got value for money.

1h wait to finally speak to an agent who wasted my time asking me tons of questions and in the end had to transfer me to another department whereas we are asked to pre-select the service while waiting for the first agent to pick up. A certain Prashant Gupta didn't even bother listening to the issue before transfering the call. Such an unprofessional person. Spent another 1h in the morning trying to change one leg of my flight and was promised a call back which never happened. Liars is what you get when booking through eDreams. It seems that the call center is outsourced to India which is a nightmare as you have to repeat yourself 10 times before the agent understands the issue. And even after then, no solution is provided as you are being asked to find one yourself. So save yourself a headache and book your flights through the Airlines websites directly.

When I booked my flight, I was totally shocked when I received an email saying I had been accepted as a prime member. I never clicked for this trial and have been charged for it. I tried to ring to cancel, but was unable to do so. I then spent well over an hour trying to unsubscribe. I am not happy about this at all. The flight was £71 and I have no idea why I was charged the amount I was. I will not be recommending this site to anyone and wish I hadn't seen it.