Overview
eDreams has a rating of 4 stars from 11,080 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
The booking was pretty quick.
However, no contact email of someone to talk to.
Having contacts to discuss with could be reassuring.
Creates an added layer of complication between the airline and the customer especially when problems happen.
Booked a flight Mexico - Canada and return with eDreams and received ONE eDreams booking number.
EDreams created 2 booking numbers with the airline (one outbound, one inbound).
The airline cancelled the initial outbound flight, thus preventing us to get to our destination. The same day we asked eDreams for a full cancellation and refund of our entire trip. We were only refunded the outbound portion that had been canceled by the airline and eDreams claimed that the return flight was still valid under the separate airline booking (which I didn't make a separate one)
The airline will not talk to you if you book through eDreams.
Waste of time and money. Very disappointing.
Dear Luc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Fue fantástica porque la atención ha sido muy satisfactoria
I have not recieved any itenerary for flight on august 30 2024 can you respond
*******114 Mark want to make sure it is a confirmed trip paid in full round trip american airlines
Very easy and convenient way to order but also the cheapest way to order. Highly recommend 🙏
GREAT communication and price pledge for finding the cheapest flight prices.
Easy booking and fast confirmation on flights and boarding pass downloads
You're getting to be a bother. Stop emailing me. You're getting to be a bother. Stop emailing me.
It was very helpful, had many great offers, offers a lot of assistance in in renting cars, hotels and medical insurance.
It was the best price and travel duration that I found for my itinerary
Dear Josiane,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
It was very easy to book and the most reasonable in price for a non stop flight. I hope the return ticket will be good also. He is 12 and traveling alone. Non stop was a must.
I have only booked and downloaded the ap but so far it is unclear what my bagage allowance is. It feels that eDreams tries to sell me all sorts of extras or will charge me if I accidently press anything..
Dear Danielle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
When I bookd my flight with British Airways to London I was told during the booking process that I would be able to add bags after I completed the booking as it was only allowing 1 small bag. I booked and then tried to add bags but cannot add bags which I need to add.
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All very good! The whole organization and even the hotel voucher. All worked perfectly!
Prenotazione sofferta, dopo aver pagato il volo Roma-Parigi a/e verso le 15 con ricevuta conferma, alle 23.15 leggo una mail dove c'era scritto che il volo di andata era stato cancellato. Panico...dopo tante ricerche, utilizzo di app eDreams e telefonate ad una delle compagnie di volo sono riuscita, dopo due giorni di travaglio, ad avere finalmente la conferma definitiva del volo completo.
Dear Nicola,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have used edreams 3 times now and I got best prices and service all the way. They are really there for all your problems. Couldn't have chosen better.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Johnson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care