Overview
eDreams has a rating of 4 stars from 10,998 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Booking my trip was so easy and not stressful at all! I would 100% recommend eDreams and will be using it again for future trips!
It was a good experience. It was the first time I used eDreams and I was able to navigate the site pretty well.
I booked a ticket from e-dream. I got notification that my flight was canceled, and I can find some alternative flight. I tried million times to rebook another flight, but I always get "we are unable to display this page".
I have only booked and downloaded the ap but so far it is unclear what my bagage allowance is. It feels that eDreams tries to sell me all sorts of extras or will charge me if I accidently press anything..
Dear Danielle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The room we pico qnd pay had 1 bed, 2 people
But hitwl gave us double bed roon and bed was 80x190 cm We are tall people this was not nice
No rest for us
Also toilet - full of black fungus
Not clean place price cheaper 4,5€ than site but room to bad
Dear Zana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
...,...
Good 😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉🤘😉😉😉😉😉😉😉😉😉😉😉
Dear Evangelos,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good
Truly wonderful experience with both the app and the overall service on this platform
I purchased 2 tickets for Vienna (with Air Canada)thinking that the offer was amazing ie a round-trip from Montreal, Quebec to Vienna for 858$ per person: WOW!
However, once the transaction completed, I checked my MasterCard account and saw that I was charged 600$ (for 2 tickets; therefore 300$ per ticket) MORE than the indicated price on my booking confirmation!
After numerous calls and many hours waiting for an agent to answer, I was told that the indicated price was in US dollars!
1) Although I called within 24 hours after completing my purchase, eDreams could not refund me. Had I dealt with Air Canada directly, I would have been re-imbursed... Also, Air Canada CLEARLY indicates if "$" is USD (and not Canadian dollars) which eDreams omits to do.
2) The eDreams agent I spoke with said that prices with eDreams.net are in US dollars; to see prices in Canadian dollars, I should have used eDreams.ca. How could a simple customer like me know this?
I find it very unfortunate and misleading on the part of eDreams that the dollar currencies are not clearly written:
The price in dollars could be either US or Canadian. Not writing which one it is makes it easy for the consumer to go ahead and complete a transaction without thinking twice.
In my opinion, eDreams profits from not CLEARLY writing prices either in USD or Canadian dollars.
I am very dissatisfied with eDreams!
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care