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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The search engine is quite good and precise, get results quickly and offer some flexibility for cancellation which are good for a business travel
Cheapest tickets and I got with most flexible services on e dreams
Good experience but I still have reservations about my boarding pass arriving
Very good and quick response information for my booking holiday with this edreams company and this is my first time used edreams book hotel +flight.
I made a booking, which I seemed to have cancelled, but when I went onto the eDreams website, it still showed the booking was valid. Now I have no idea if the booking is on or off. I would like feedback very urgently.
The Servicing was quickly and clearly.
I never used e dreams before but it's amazing.
Easy to book, trust worthy, I booked many times and price wise they are very competitive
Ticket booking was confirmed after 20 hours, at some point during the waiting time l felt cheated. 20 hours is too long for one to wait especially when ticket payment was immediately processed
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Its was quick decent and helping i found the perfect service for the least price to pay and that comes with great policies that supports the clients perfectly up front
After I did my reservation, it took one full day to have a confirmed reservation. It is too much, because if the reservation were declined, I should have done another one
Dear Griselda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
First time user with last minute booking to fly home. The rapid booking confirmation and app appears to work ok. The only item missing is confirmation that bags will be automatically transferred during connecting flights.
As vezes que viajei usando os seus serviços, sempre foi satisfatório.
Its very expensive to call customer care.Is there a way issues can be resolved over email.We used close to 20 usd to call to confirm change of ticket despite applying on email and also on the app.The agents still needed us to call and confirm.
I'm so happy that a choose you for thank you for your service you make my travel so easy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sunel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team