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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Fox car rental
March 27, 2022

Great to deal with
Friends staff
Amazing people and good to deal with
Well experienced in the cars to rent

Date of experience: March 26, 2022
Australia
1 review
1 helpful vote
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Quick to take my money when I tried to hire a car in Melbourne, Australia. But when it came to clarifying how much they were going to charge me in AUD. They were not exact on the amount and charged me extra with international transfer fees without telling me.
When trying to chase a refund or help here. They did not offer a solution or explanation until I decided to cancel and they just took the deposit and told me I cannot get it back because that was the cancellation fee.

Date of experience: March 24, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi Dean,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, unfortunately, the refund cannot be made according to the Cancellation Policy. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

California
1 review
8 helpful votes
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Their policies are written to rip you off
March 24, 2022

I accidentally selected the wrong month when booking a car. They refused to even provide me a credit for the rental and I lost all the money. They basically told me to pound sand. No refunds means no refunds. Whatever, dude. I won't be booking through this site again. Not worth it. There are better companies that understand mistakes are mistakes and will work with you for the sake of good will. Never again.

Date of experience: March 24, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi,
Thank you for your feedback. We are sorry to hear about your experience. As for your request, please contact our Customer Support team at support@bookinggroup.com. They can issue a Compensation Voucher equal to the prepayment amount for you which can be applied to your next booking.

Virginia
1 review
2 helpful votes
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Customer service sucks
March 23, 2022

$#*! company wouldn't use them. We tried to book a car in June had problems with it going threw. We ended up calling to book our confirmation email clearly says June the person helping us put March we got an email on how come we didn't pick up the car. They won't refund our money or transfer the rental to June said we are just out the money. Clearly their fault bunch of thieving fu**s if my bank can't fix the problem the will for sure hear from a layer real soon. Avoid this company they won't stand by the customer in a situation like this.

Date of experience: March 23, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi Lance,
Thank you for your feedback. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

GB
1 review
0 helpful votes
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Well done!
March 22, 2022

Further to my earlier review I wish to update readers that the issue was dealt with promptly and fairly regarding a refund request by Economy booking and I feel that it is correct that this is acknowledged
WELL DONE once again for listening to your customers and acting

Date of experience: March 22, 2022
GB
1 review
0 helpful votes
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Great
March 22, 2022

Great service quick and efficient. Car almost new and very clean inside and out. I would use this company again.

Date of experience: March 22, 2022
California
1 review
0 helpful votes
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SCAMMMMMMMMMMMMMM
March 17, 2022

I made my reservation on march 14th. 9:55 pm. Then after I started googling the company and saw many people complaining then on the next day 6 am I canceled and few minutes I received the email saying everything was canceled and I was going to get the refund maximum in 14 days. Then today march 17th I arrived home and saw a notification on my amex that I was charged $148.01. I called the company and said how come if I cancel everything less than 24 hours I was going to still being charged. Then the person said " oh you canceled less than 48 hours?" Wait a minute then. After few minutes he said. Oh yes. I can't do anything for you that is the police and hang up on my face

Date of experience: March 17, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, you have already been refunded in accordance with our cancellation policy. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

Florida
1 review
4 helpful votes
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Stay away from this company!
March 15, 2022

Avoid this company at all costs. They're scammers and thieves.
I made a car reservation with them. When I went to pick up the car, the agency had no record of the reservation.
Economy booking room my money for a car reservation and never made a reservation for me and refuses to give me my money back.
They keep making up excuses like it's my fault. Anything they can do or do to keep my $1000.
NEVER USE THIS COMPANY! You have been warned.

Date of experience: March 15, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Michigan
1 review
2 helpful votes
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For a rental vehicle
March 13, 2022

For a rental vehicle. The site was easy to use and they find me a good rental vehicle. I was actually upgraded from an economy car to a luxury vehicle at no extra cost. Had to wait a little extra time to get it because there was only one person working there at the time. Drop off was quick and easy. I was a little confused when I brought the car back not knowing how to get back into the parking ramp. But iPhone my way. The price was right I can't go wrong.

Date of experience: March 13, 2022
Utah
1 review
0 helpful votes
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Under 10 minutes pick and drop off
March 13, 2022

Super easy gave me an upgrade since our party had increased by one. Car was in excellent condition was clean and had no issue.

Date of experience: March 12, 2022
Minnesota
1 review
0 helpful votes
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Open your eyes
March 9, 2022

The detail you are lead to focus on and see on there web pages do not represent what you will pay. Look closely at the light grey detail below, hardly noticeable, that is the price you will be paying, once you click ahead you will not see it again until they have your money with a contract and no way to retract.

Date of experience: March 9, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi Dean,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Florida
1 review
0 helpful votes
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5 star service
March 9, 2022

Very good to deal with Economy Booking it is the bust web sit to rent a car. Everybody should be use it. I recommend it.
Thank you,
Greg

Date of experience: March 8, 2022
GB
1 review
0 helpful votes
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I WANT COMPENSATION
March 3, 2022

B******* did not get a honda stream... paid extra 200 usd for a 2015 badly damaged Mitsubishi saloon. I WANT COMPENSATION

Date of experience: March 3, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi Davina,
Thank you for your feedback. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, your refund has been approved. It may take 3-5 business days for the refund to arrive in your bank account. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

California
1 review
0 helpful votes
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Very Good
February 26, 2022

Very Good Customer and friendly. Cars are in good condition come with full tank nices the drive and cheap to hirer thanks EZU.

Date of experience: February 26, 2022
Connecticut
1 review
0 helpful votes
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Be careful no refunds at all read read read ripped me off for $180 no debit cards or they take $500.00 for days from your accnt run credit check and no refunds at all paid protection plan and no refunds read read rip off

Date of experience: February 24, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi Walter,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

South Africa
1 review
0 helpful votes
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Money taken for services not rendered
February 24, 2022

I made car rental booking with economy bookings, received a confirmation from them that my booking was made. When I arrived at my destination and wanting to pick up the car, to my shock I find out that the booking is cancelled!, this because the car rental company did not have any cars available for weeks prior, and yet economy bookings had taken my money from my credit card.

So imagine I am stuck in the airport and had to make alternative arrangements with another car rental company and yet money had been taken from me by economybookings.com, I find this practice unscrupulous and downright unethical.

Now I have been waiting for a refund on this process and there has been little feedback to regard to refunding me.
Please do yourself a favour and dont use economybookings.com AND rather do your bookings directly with the car rental companies.

Date of experience: February 24, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi Sivu,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, unfortunately, if we found your booking right, the amount is not refundable, because you did not have the right credit card which is mandatory for picking up the car. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

GB
1 review
0 helpful votes
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So far, so good
February 24, 2022

I have only recently started using this platform to rent as I go out to Norway a lot.
So far I have been pleased with car rentals through their agents

Date of experience: February 24, 2022
Hawaii
1 review
0 helpful votes
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I was a bit disappointed that it took a day to confirm my car even though it says it would be very quick. Car and price were good.

Date of experience: February 23, 2022
Iowa
1 review
1 helpful vote
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I started using EconomyBookings about 2 years ago before that I go thru Priceline.com or directly from the car rental company. EconomyBookings overall is very good the downfalls are there's no refund for cancellation, no changes to reservation locations, difficult to get thru customers services center and no free upgrade for loyal customers.

Date of experience: February 22, 2022
Switzerland
1 review
0 helpful votes
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Fast and easy to book
February 22, 2022

Thank you efficient and trusted website. Communication, vehicle quality and complete service very good

Date of experience: February 22, 2022

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299