EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
Wish all car hire company's were like this!
The best hire car company I've ever used. Everything was so easy! I will definitely use them again!
Highly recommended
Great service provided, will go the extra mile to ensure the right car with the requested specifications is found.
Easy to use and see what extras are included.
We have used this site before and had excellent service both times. You can clearly see what is included and this is clearly down on the main page.
As the review title says. Easy to navigate web site, all info needed provided, got the airport, vehicle ready, spotless, no problems during the holiday, returned to the airport signed paperwork said thanks and left. No hassle.
Company are scammers. Booked a car as then received email to say that car wasn't available and it was another car and the price had increased. I didn't want the other car offered so declined it. Tried for 5 hours to reach them on the phone - no answer. They charged me a cancelation fee - which changed twice, for NO service at all. Terrible customer service. Only want money.
No hassles at all. Excellent price. Great vehicle. Would definitely use again. Got a corolla which was exactly what I wanted. Very easy process. Great car.
It seemed like a good deal until I received a confirmation email stating I would need to print and present vouchers to the car rental desk as proof of my purchase. (So I need to prove to the company that I reserved and paid for a car, it's not going to be in their computer?) This prompted me to do some digging on line and I didn't like what I was reading about being shuttled to an off airport location, prices changing at the counter, extra fees etc. You can see examples here on this site. I cancelled my reservation immediately, within hours of making it, only to notice later that there was a charge of $12.74 on my credit card. A call to customer service explained this was their cancellation protection policy fee. I was also told, if I didn't have that cancellation policy, I would have been charged $30 instead of $12! WTF? That's really funny since there was no prompt during the reservation process for me to accept or decline cancellation protection in the first place. Stay away from this place, they're in to gouging you at every turn. Hope my $12.74 was worth the crappy review it got you Economy Bookings.
The front desk employees were very friendly and helpful.
The setup is very easy to get to your car and to return car. I will be using Economybookings next June! Also the man that drove the shuttle bus to and from the car rental and terminal was very nice and helpful!
For the first time after renting from several car hire companies over a period of 30 years I drove the car I hired. Most times I get a car I did not hire or the firm has nothing left in the line of cars ordered.
I had a great experience with hiring a car for this trip. The counterman was courteous and experienced and answered all my questions. The car needed a windshield wiper which I bought at Petboys and they reimbursed me for it when I returned the car. I would definitely go with Dollar Rentacar again. They were wonderful. The car was good on gas and rode very smoothly. I will deal with Dollar Rent-a-car again. Was a very wonderful experience!
Do not use a scam.
You get quoted one price only to reach your destination and get quote another price 3 times more.
Had a holiday to Jamaica got there the balance for the car hire was over Β£1000 even though I contacted Economy bookings who confirmed the balance and never once told me additional charges would be apply in JA. They told me to look at the small print and would not refund deposit. The website is very misleading to as your think all the insurance ect is included its not. Do not use.
The car was in excellent condition. Good and quick check in and check out.
Would go there the next time.
It was easy to rent the car from internet and suddenly we got much better car than I expected. The service was proffessional and fast and everything went smootly. There was transportation waiting for us in the airport when we arrived and we got a lift also for departure. Personnel was frienly and I felt myself safe with them. For sure I would and will use there services during my next journey.
Surfing over the web and looking for a favorable car rental in Florida from Fox for three weeks I finally found a good deal on economybookings.com No any other similar website could provide the better deal. Fox company service was impressive as well β we picked a low mileage car in a good condition up, quickly finished paperwork and used it with no trouble all through three weeks. Drop off procedure was also quick and hassle free. I'd recommend economybookings.com to anyone, I have no doubt about it.
I had a pretty flawless experience with Economybookings. The car was ready on-time, the tank full, got the 4-door I needed with an automatic transmission (a must for this American driving in Australia!). The only minor drawback was the GPS I rented. It was outdated and added an additional $11.50 per day to the rental. Otherwise, not a worry to be had.
It was so easy to organise the rental of my car online though Economybookings. The price was outstanding. The response to my questions online was so quick and all of my questions were answered thoroughly. Also the 24hour phone line was so convenient for us. Everything went smoothly from online rental, booking information via email and finally how easy it was to actually pick up the car. Will use again and have already referred to friends. Very happy cusotmer.
My wife booked a car through your site and was directed to Brisbane bargain rent a car. She booked an intermediate vw jetta or similar. She collected the car today in Queensland was given a Toyota Camry 2002 with *******kms. This is a disgrace and deceptive advertising. The car image was a modern current car what was supplied certainly wasn't similar. A rip off and $90 dearer than dealing direct with car rental site given it's the equivalent of rent a bomb. Deceptive and very poor to deal with.
From internet, i was paying for 88 euros and while i was filling with my credit card details the price went up to 113 - while i was signining for the contract at the airport the price went up even more because the policy is that the client pays for a full tank at their price even though the person is sure that he is not going to use the full tank for the all period of rental. Last trap i fell with the agent economybookings.com was that once driving the car i realized that the full tank i paid for was instead 7/8 of the tank so i had to go back to the airport, the operator at the airport parking said that the car i rented had an electrical problem which showed 7/8 of the full tank (a new car pegeout 208). Once the rent contract ended, i wrote to them to ask for a refund of half tank (i left half tank of petrol in the car + 1/8), but they did not answred yet.
This is a real scam. Once and never again! We've been taken as hostage and racketed.
We booked a car in Miami for 6 weeks and prepaid the rental. We were sent to Fox USA rent a car. When we showed our voucher to Fox Rent a Car, we were told that no insurance whatsoever was included in the prepaid amount. Either we pay the insurance for $30/day or we can forget the car and the prepaid amount. We argued and argued. The insurance happens to be even more expensive than the rental itself. In total we had to pay twice what this rental would have cost us with another booking company. We registered a claim/complaint with economybookings.com but they don't even answer us
Do not use this service! Reserved a car in Brussels, took the confirmed rental contract and voucher to the rental location and no car was available! Had to pay 3 times more than quoted and paid for in advance! I was assured the difference would be refunded to my Visa and still fighting with them 2 months later. I would NEVER use this service ever again. I travel all around the world for business and this is by far the worst travel experience I have bver had!
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.