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EconomyBookingsReviews 4,743

2.7
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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
825
value
789
shipping
473
returns
611
quality
677
This company responds to reviews on average within 31 days
GB
1 review
1 helpful vote
Follow Ella M.
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Wish all car hire company's were like this!

The best hire car company I've ever used. Everything was so easy! I will definitely use them again!

Date of experience: May 15, 2014
GB
1 review
3 helpful votes
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Highly recommended
May 14, 2014

Highly recommended

Great service provided, will go the extra mile to ensure the right car with the requested specifications is found.

Date of experience: May 14, 2014
GB
1 review
2 helpful votes
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Easy to use and see what extras are included.

We have used this site before and had excellent service both times. You can clearly see what is included and this is clearly down on the main page.

Date of experience: May 14, 2014
Hong Kong
1 review
1 helpful vote
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As the review title says. Easy to navigate web site, all info needed provided, got the airport, vehicle ready, spotless, no problems during the holiday, returned to the airport signed paperwork said thanks and left. No hassle.

Date of experience: May 1, 2014
GB
1 review
2 helpful votes
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Company are scammers
April 27, 2014

Company are scammers. Booked a car as then received email to say that car wasn't available and it was another car and the price had increased. I didn't want the other car offered so declined it. Tried for 5 hours to reach them on the phone - no answer. They charged me a cancelation fee - which changed twice, for NO service at all. Terrible customer service. Only want money.

Date of experience: April 27, 2014
RU
1 review
0 helpful votes
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No hassles at all
April 21, 2014

No hassles at all. Excellent price. Great vehicle. Would definitely use again. Got a corolla which was exactly what I wanted. Very easy process. Great car.

Date of experience: April 21, 2014
Illinois
1 review
1 helpful vote
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It seemed like a good deal until I received a confirmation email stating I would need to print and present vouchers to the car rental desk as proof of my purchase. (So I need to prove to the company that I reserved and paid for a car, it's not going to be in their computer?) This prompted me to do some digging on line and I didn't like what I was reading about being shuttled to an off airport location, prices changing at the counter, extra fees etc. You can see examples here on this site. I cancelled my reservation immediately, within hours of making it, only to notice later that there was a charge of $12.74 on my credit card. A call to customer service explained this was their cancellation protection policy fee. I was also told, if I didn't have that cancellation policy, I would have been charged $30 instead of $12! WTF? That's really funny since there was no prompt during the reservation process for me to accept or decline cancellation protection in the first place. Stay away from this place, they're in to gouging you at every turn. Hope my $12.74 was worth the crappy review it got you Economy Bookings.

Date of experience: March 31, 2014
Denmark
1 review
0 helpful votes
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The front desk employees were very friendly and helpful.
The setup is very easy to get to your car and to return car. I will be using Economybookings next June! Also the man that drove the shuttle bus to and from the car rental and terminal was very nice and helpful!

Date of experience: March 29, 2014
Australia
1 review
0 helpful votes
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For the first time after renting from several car hire companies over a period of 30 years I drove the car I hired. Most times I get a car I did not hire or the firm has nothing left in the line of cars ordered.

Date of experience: March 29, 2014
Arizona
1 review
1 helpful vote
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I had a great experience with hiring a car for this trip. The counterman was courteous and experienced and answered all my questions. The car needed a windshield wiper which I bought at Petboys and they reimbursed me for it when I returned the car. I would definitely go with Dollar Rentacar again. They were wonderful. The car was good on gas and rode very smoothly. I will deal with Dollar Rent-a-car again. Was a very wonderful experience!

Date of experience: March 29, 2014
NL
1 review
1 helpful vote
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Do not use a scam
March 26, 2014

Do not use a scam.
You get quoted one price only to reach your destination and get quote another price 3 times more.
Had a holiday to Jamaica got there the balance for the car hire was over Β£1000 even though I contacted Economy bookings who confirmed the balance and never once told me additional charges would be apply in JA. They told me to look at the small print and would not refund deposit. The website is very misleading to as your think all the insurance ect is included its not. Do not use.

Date of experience: March 26, 2014
Canada
1 review
0 helpful votes
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The car was in excellent condition. Good and quick check in and check out.
Would go there the next time.

Date of experience: March 23, 2014
Arizona
1 review
0 helpful votes
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It was easy to rent the car from internet and suddenly we got much better car than I expected. The service was proffessional and fast and everything went smootly. There was transportation waiting for us in the airport when we arrived and we got a lift also for departure. Personnel was frienly and I felt myself safe with them. For sure I would and will use there services during my next journey.

Date of experience: March 19, 2014
Colombia
1 review
0 helpful votes
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Surfing over the web and looking for a favorable car rental in Florida from Fox for three weeks I finally found a good deal on economybookings.com No any other similar website could provide the better deal. Fox company service was impressive as well – we picked a low mileage car in a good condition up, quickly finished paperwork and used it with no trouble all through three weeks. Drop off procedure was also quick and hassle free. I'd recommend economybookings.com to anyone, I have no doubt about it.

Date of experience: March 19, 2014
Bulgaria
1 review
0 helpful votes
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I had a pretty flawless experience with Economybookings. The car was ready on-time, the tank full, got the 4-door I needed with an automatic transmission (a must for this American driving in Australia!). The only minor drawback was the GPS I rented. It was outdated and added an additional $11.50 per day to the rental. Otherwise, not a worry to be had.

Date of experience: March 16, 2014
Germany
1 review
1 helpful vote
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It was so easy to organise the rental of my car online though Economybookings. The price was outstanding. The response to my questions online was so quick and all of my questions were answered thoroughly. Also the 24hour phone line was so convenient for us. Everything went smoothly from online rental, booking information via email and finally how easy it was to actually pick up the car. Will use again and have already referred to friends. Very happy cusotmer.

Date of experience: March 16, 2014
Singapore
1 review
2 helpful votes
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My wife booked a car through your site and was directed to Brisbane bargain rent a car. She booked an intermediate vw jetta or similar. She collected the car today in Queensland was given a Toyota Camry 2002 with *******kms. This is a disgrace and deceptive advertising. The car image was a modern current car what was supplied certainly wasn't similar. A rip off and $90 dearer than dealing direct with car rental site given it's the equivalent of rent a bomb. Deceptive and very poor to deal with.

Date of experience: March 11, 2014
Italy
1 review
1 helpful vote
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From internet, i was paying for 88 euros and while i was filling with my credit card details the price went up to 113 - while i was signining for the contract at the airport the price went up even more because the policy is that the client pays for a full tank at their price even though the person is sure that he is not going to use the full tank for the all period of rental. Last trap i fell with the agent economybookings.com was that once driving the car i realized that the full tank i paid for was instead 7/8 of the tank so i had to go back to the airport, the operator at the airport parking said that the car i rented had an electrical problem which showed 7/8 of the full tank (a new car pegeout 208). Once the rent contract ended, i wrote to them to ask for a refund of half tank (i left half tank of petrol in the car + 1/8), but they did not answred yet.

Date of experience: March 3, 2014
Florida
1 review
1 helpful vote
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This is a real scam
March 2, 2014

This is a real scam. Once and never again! We've been taken as hostage and racketed.
We booked a car in Miami for 6 weeks and prepaid the rental. We were sent to Fox USA rent a car. When we showed our voucher to Fox Rent a Car, we were told that no insurance whatsoever was included in the prepaid amount. Either we pay the insurance for $30/day or we can forget the car and the prepaid amount. We argued and argued. The insurance happens to be even more expensive than the rental itself. In total we had to pay twice what this rental would have cost us with another booking company. We registered a claim/complaint with economybookings.com but they don't even answer us

Date of experience: March 2, 2014
Canada
1 review
1 helpful vote
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Do not use this service!
February 22, 2014

Do not use this service! Reserved a car in Brussels, took the confirmed rental contract and voucher to the rental location and no car was available! Had to pay 3 times more than quoted and paid for in advance! I was assured the difference would be refunded to my Visa and still fighting with them 2 months later. I would NEVER use this service ever again. I travel all around the world for business and this is by far the worst travel experience I have bver had!

Date of experience: February 22, 2014

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+300