EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
Have to say we had a car from you last week and as usual your service was absolutely perfect. Many thanks for providing such a seamless service. I have wasted no time recommending you to all our friends.
Thanks again for another great rental.
May I say that I was very impressed with the quality of the car that you hired me during Christmas / new year.
This was the second time we used economybookings.com and have been very satisfied both times.
I have never been disappointed so far. I will only rent from Economy bookings. I will also refer my friends wishing to rent a vehicle.
The staff were excellent, nothing too much trouble and very pleasant to deal with. Thanks
I am very pleased with Economy bookings's service and I found all its member staff very pleasant on each of my visits to their office.
Over 15 hires now plus another 10 to guests staying at our villa without a single problem in collection or delivery. Simple process without all the usual airport hire desk hassle. A real pleasure to do business with!
Have used Economy bookings's over 30 times during the last 6 years - never let us down, first class service with easy access to and from the Airport - keep it up!
I have used Economy bookings many time, they give great service & are so helpful
Booked car for two weeks in Colombo, Sri Lanka. Car reps show up 1 1/2 hours late for meet and greet at airport after multiple calls Takes us to dark parking lot to do paper work. Does not have office booth at airport. Credit card machine does not work and tries to get cash deposit. Car has ******* K on it. Piece of junk. Car has almost totally empty gas tank. No maps no information. 1:30 AM we have to look for gas in Sri Lanka in the dark and our hotel. 2:30 in morning arrive at hotel.
DO NOT USE ECONOMY BOOKINGS. COM. THEY WORK WITH THIRD RATE VENDORS.
Economy bookings email site does not work either.
It is not worth the small savings advertised.
Don't believe the 5 stars, complete scam stay away
We rented prepaid small SUV for Cancun airport in December 2014 with this company. The booking voucher very clearly stated that third party liability insurance (mandatory in Mexico) was included in the prepaid rate, as were local taxes. When we arrived, at the desk of Fox Rentacar, they insisted that the rate we had paid did not include third party insurance, nor VAT nor airport taxes and charged us an extra $700 CDN. They said that Economy Bookings had misled us. When we complained to economy bookings, they contacted Fox, who told them that we were charged extra insurance to avoid leaving a US$100,000 deposit (yes, one hundred thousand US dollars) for our Hyundai I35 (hardly a luxury vehicle). Of course, Fox never asked for such a huge deposit, but the standard US$1200 deposit which was refunded at the end. We have rented cars several times in Mexico but never been ripped off so brazenly. First and last time we will rent with Economy Bookings.com.
Worst experience ever. We prepaid a reservation at the end of September for a car rental on December 26,2014 for LA Airport. The booking was with FligtCar. Once we got to the airport, there was no car available for us. They only said that they were sorry and that there was some overbooking. You heard me well! After 6 hours on the phone and trying to reserve with another company, we realized that there was no car available with any car rental for that evening. We decided to sleep close to LAX. The cost: $150 that we had to pay. Furthermore, when we were able to reserve with another company, it cost us $50 more than the car we had already prepaid. It has been over 6 weeks now that we wrote to ECONOMYBOOKING to get refunded but no one has even dare to get back to us as of today. We are still waiting for the prepaid cost at the amount of $231 besides the colateral costs (hotel and extra fees for the other car). We travel 5 week every year and let me tell you that we will NEVER RESERVE THROUGH ECONOMYBOOKING. How can they be associated with a company such as FlightCar? Take my advise: next time you need a car reservation, reserve directly with the car rental company. You will be sure to have the best service.
I had instant service, providing me with a great and clean car, making my vacation transport easy, hassle free. Thank you for such a great service. If you plan to go with them, expect a very positive experience.
Everything was easy, location, vehicle given, and the value for the money payed was superb! Will use this service again!
What a great experience, best rate, great little car. Economybookings did all the work... except do the driving!
Booking the car was easy. Collection staff very helpful. Locating the car in the car park was even better.The Opel Astra was immaculate, comfortable and suited all our needs for a week-end in Essen. I would certainly use this company again.
Rented a car through economy bookings.com and had an issue with my refund so I actively communicated with their support team by email, I always got quick responses, they completely understood my request and did they best to fulfill it as soon as possible. As a result, I got my refund in full and I was very impressed by their quality of service. They will certainly get my recommendations.
Rental in Spain
Picked up Nissan Qashqai at the airport of Alicante, the car was upgraded and even bigger than I expected. It was easy to drive and very comfortable. I was informed in advance by economy bookings.com staff on what to do on-site and warned that I need to return the car with a full tank but the nearest fuel station was situated rather far away from the drop off point. For the rest, I am quite satisfied with my renal in Spain.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.