eClinicalWorksReviews 112

THIS IS THE WORST PROGRAM I HAVE EVER WORKED WITH, NOT USER FRIENDLY AT ALL. YOU HAVE TO JUMP THROUGH 10 HOPS TO GET TO 1 THING.

Cannot login anymore and provider told me to call them directly. Indian guy told me they cannot help, and I need to call my provider. WTF!

Not efficient. Will drive your staff insane with increased hours attempting to navigate it. An embarrassment when apologizing to our clients and patients and employees for the sub par accuracy and performance.

I've used epic, cerner and cerner derivatives, CPRS, etc. this one is literally the worst. It looks like it is made for windows XP and is the exact opposite of intuitive. Very very burdensome. I have been offered a job at a place that uses this emr and am not even considering it because the emr is such a nightmare. This emr literally can't recognize simple symbols found on any universal keyboard, documents like telephone encounters are tiny unexpandable windows 1 in tall, pdf outside records viewer is unusable (to the point you have to download them to actually scroll through them).

This emr is 10 times worse than CPRS which was built in the 90s. Let that sink in.

Would you trust a company that settles with the US Government fraud charges for $155 million? Check your their settlement on the US Department of Justice web site.

This company has HORRIBLE tech support. Open up a case any maybe in a week you will get a call back.
When the tech calls you back with a resolution, you have to immediately pick up the phone. The will give you a couple of minutes to pick up. If not, they hang up and close the ticket.

I have had to work in my office with this system for over 10 years. I have NEVER been really satisfied with it but after the most recent upgrade, it is pretty abysmal. I have personally put in several tickets and have had to block my schedule in order to talk with a rep, who ended up not calling me at the scheduled time- so this cost my practice revenue for that blocked time for nothing. After getting in touch, FINALLY - I went through the problem, only to have them tell me that it really can't be happening and sorry, they can't do anything about several of the issues - which, mind you, include being able to use the term "vial" or "bottle" or "pen" for insulin because, apparently, those aren't recognized international units - I gather elsewhere must use magical osmosis to get insulin into their patients! I can't write any note to patients at the bottom of a lab letter and when the labs get assigned to the wrong provider (happens a lot) and I move it to me (the ACTUAL provider), the signature of the reviewing provider stays with the wrong one (that is what they say isn't really happening, when it does EVERYDAY! I am beyond frustrated with their basic brushing off and negating criticism - "it must be me and I clearly don't know what I am doing" not to mention their lack of respect for my time in ignoring scheduled appt times. I am now pushing my practice to get another system ASAP as I am SICK of this garbage!

I have thus far used practice fusion & eCW. I actually had much better workflow w/ the former.
Each update tht eCW has sent has made the workflow worse. MORE clicks, MORE windows, MORE time taken away from patients to document, MORE error messages, MORE effort put into getting ANY information. The documentation windows are so tiny you squint, the past history is even worse! I could go on and on. STRONGLY RECOMMEND YOU LOOK ELSEWHERE!

No EMR is great, but ECW adds triple the work to any patient I document on. Lots of clicks, and blocks, small windows slow down the process of getting through this counterintuitive maze There are times when I need to check if a prescription or lab has successfully been transmitted. Overall the layout adds unnecessary eye strain. The system is antiquated, obviously doesn't have the input of a clinician.

This system is clunky with significant delays. This is not user-friendly. It shuts down in the middle of medical notes without saving. Service provided for this archaic system is minimal. I would not recommend this over the 1984 Apple floppy disk

Working with ECW is a nightmare. I've never used a more user unfriendly, non intuitive EMR besides Meditech. ECW sucks and makes working as a provider even more time consuming and difficult.

Very poor service and they bascially do not care. Their cloud server service is very slow. I would not recommned to any provider

Whenever there is an upgrade... it has been a joke... actually it is a DOWNGrade... incompetent staff

I have been using ECW since 2005. I don't think any EMR is actually good. ECW is ok at best, when it crashes or slows down, my whole office flow suffers. With the recent upgrades, ECW is so slow, i feel all I do is click on my laptop all day long rather than actually being a physician. I even upgraded my server, laptops, and wifi to speed up things, but that doesn't help much.

I really what to switch programs. Any suggestions?
-Frustrated Fam. Doc-

EClinicalWorks will set your software up within one week but if you need to ever cancel your account be prepared to go through several months of speaking to several individuals based out of the country and delaying your cancellation. We have placed a cancellation the first week of January and we have yet to have our account closed. They withdrew our login since January but now stating we need to pay our monthly bill for January through May prior to them giving us access to our charts. $3700 payment for nothing. Enjoy what business you have now...

So they upgraded their software over the weekend
We come in Monday morning and nobody can log in.
Still no updates... seriously looking to switch emr to amd... small medical practitioners can't go down for a day because of incompetence of engineers.

This is the most inefficient, non intuitive EMR I have ever used. You can't even send out a simple fax unless you create a patient chart, then create a letter which you then have to save in documents and then maybe, you can send a fax that would've taken me seconds to do in Provider Flow. Simple tasks take a zillion clicks that could all be eliminated. It's as if they never ever tested anyone's workflow. I went from being highly efficient & loving my job to literally hating it because it's one obstacle after another. NOTHING is simple or logical. Every time they do an "upgrade" they add more & more absurd clicks, yet they never improve the workflow so that it actually makes any sense. We regressed years in our efficiency with this EMR & that has profound effects on employee moral to patient perception.

I have been in healthcare (physician) 30 years and using office EHR since 2012. Possible EHR prior. Experience with 5 different systems. Each eCW revision gets worse (and they tell us that its better, reminds me of Microsoft Vista). They keep adding features without fixing the basics. They have tripled the number of steps for each task and have at least doubled the work to accomplish the same office visit charting from 2018. Pushing out updates without satisfactory beta site testing and causing disasters for the users. Cannot call for help and wait. Must put in a ticket for each occurrence, request call back and good luck. Often receive an email stating "we have tried to contact you multiple times unsuccessfully, thus we are closing the case". They have my cell phone number! I answer my cell phone. They must get paid for each case to close because the underlying theme is we do not fix the problem, but we close the case. Basic program properties have not been remedied for over 4 years despite uproar and complaints noted by the customers at the annual meetings. Keep adding features but the basic function is dysfunctional. Its analogous to purchasing a Yugo with scores of features and options, but the vehicle will not start. They do not understand that accomplishing simple patient encounters efficiently is more important than population health or any other advanced feature. I have cannot tell you how many times I have raised the issues with this company and received a response "we are aware of the problem and we are working on it". I hope that one day the principles that control and design the system have a medical emergency and before the defibrillator can be used the paramedics have to go through the desultory, unnecessary, redundant and time-consuming steps imposed by eCW for patient encounters. By the time they finish, someone will have already pulled the sheet up over the victim face.

ECW does not answer their phone during company/working/patient care hours. They do not respond to the company's they claim to serve IT department. In 3 days, ECW's lack of response has prevented me from being able to complete more than 20 important medical record requests to and from patients and various other medical facilities. They purposely call you back after hours when you're not there. They don't fix the problem. There is a 10-14 business day mandate in New York for all medical record requests. ECW's multiple issues preventing downloading, uploading and trying to print these records is out of compliance with the professional medical conduct board and a barrier to effective patient care. Nobody should use ECW. If I could give negative stars I would. ECW is the worst EMR I have ever dealt with in 17 years. It is shameful how they handle their support line.

ECW is a horrifying amalgamation, a labyrinthian UI that demands 15 clicks when two would have done. Each new screen is organized and responds differently than the last, making it especially unintuitive for new staff to master. I've found at least 4 different types of search bars, none of which function in the same way. The program crashes frequently, and occasionally goes through fits of slowdown that make it impossible to enter even basic social history comments. Faxing is a mess, uploading documents is comically tedious, there is NO way to alphabetize or organize medication lists (nor is the system capable of recognizing duplicate entries by brand and generic name). Templates, while nice in theory, fall short in capability. ECW will occasionally fail to print sections of a progress note, and doesn't play nice with other EHR systems (and in my case, doesn't even have cross-compatibility or the ability to import and export patient information with the eClinicalWorks systems of other clinics).

The program looks and function like it was designed by a committee of nonclinical staff around 1998, and then never updated. Literally anyone with clinical experience who spend 5 minutes playing with this thing would be immediately turned off by it, and so I can only conclude that my workplace didn't involve the staff who'd actually be using the software when making this purchase. I have to assume it's only merit was that it was probably the cheapest option.