M J.’s Reviews of eClinicalWorks & more

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eClinicalWorks

Electronic Medical Records

“Only getting better!”

6/19/17

• Updated review

If you are still using a local server, switch to the cloud or stop complaining. The reviews from IT guys issuing local servers are misleading because they should be advising you to use the cloud and toss the server.

I cannot emphasize how good the Billing software is and how much time is saved by using HEALOW SELF SCHEDULING SYSTEM. Patients no longer need to call to make appointments. They do it themselves directly into your Scheduler. Also the kiosk is simply the best one out there for all that it does to retain your cash flow and reduce staffing requirements.

The customer service portal is top notch. You will get answer For even the most mundane questions within 24 hours. They tech support speaks English and are knowledgeable. True emergencies (rare) are handled within minutes.

The negative reworks on Thai site are from IT people who ARE NOT NEEDED IF YOU USE THE CLOUD VERSION (save yourself some cash by not budgeting for local server needs) or are generic negative reviews probably from competitors.

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“Best of 7 EMR I have used for outpatient practices”

6/19/17

• Previous review

I have been using ECW since 2012. It is a great product. I just read some terrible reviews on this site and can see there is a lot of frustration. I however have been extremely happy. Previously I have used EMDs, Nextgen, Epic, Centricity, greenway, EMA, AdvancedMD, and more
1. Get the SAAS (cloud version)- very reliable
2. Locally in your office get a dual WAN router with failover so there is never an ISP issue for internet connectivity
3. Use in house billing. Outsourcing is cheaper but always less efficient in general.
4. The new 10e version is amazing and can be used on any device.
5. Use the kiosk system and Healow systems
6. Go to the yearly user conference and you will learn so much. It is worth the cost. Send your entire staff.
7. Use templates and create new ones as you go. Very easy
8. Every EMR is slower than paper. Stop thinking in paper processes. Rather think of new workflows. Scribes and Dragon will work to speed you up, but waste money. Let ECW kiosk do the work for you.
9. Their support portal and team are VERY responsive and usually have a good answer.