eClinicalWorks

For me as a for a therapist it's of utmost importance to have something under the belt which will streamline the overall process of hellping my patients.

I am not fond of modern technologies so I asked my son to help me out and find good AI assistant for my website. He found this website and these guys helped me to set up this AI assistant very quickly. I should say it works good, without any troubles and it's cool when patients can enter the website, ask all the questions they need and get answers to them.

I've been working with EMRs since 1996 and of all of them, eClinicalWorks is the worst. It's very difficult to get information out of it and it has extremely poor integration capabilities. The interface is super old and the report engine is seriously only able to export Excel 2007. The report engine also takes like 2-3 days to run a 3000 record report. There is very little configurability to writing reports...you have to go through a maze of different departments to even get any help. Athena and Epic are much much better. The support is typical Indian support too...you have to tell them exactly what you need...they don't know how to think in any other terms than exactly what they are told.

The older version is more usable than the new one. No ability to right click copy and paste. You can do it but you have to use the keyboard. That's seconds more, and yes it adds up. More clicks to get to where you want. Pretty colors. Why would a user need that? The older black and white was less distracting. Very large heading on the patient screen, with the more useful information below the heading. Large letters. Yes you can reduce them but they end up very small on a laptop. Why? So dysfunctional. It's as if the software engineers did not get input from providers who have to see tons of patients a day.

Truly the worst piece of software I have ever used.
An interface that makes DOS look modern. For some bizarre reason, windows for clinical information are kept small, so all sorts of critical information is cut-off.
Everything is difficult, even simple prescribing takes too many steps.
Drug interactions are comically incorrect, users have to manually sort documents to patient, then subfolders (which have to be created by users themselves).

I only give one star because this site will not allow "0".
Truly awful

Absolute worst support staff! We have had a myriad of issues with multiple teams working out all the continuous bugs, all of which are reportedly due to using an outdated eCW platform. Our IT team has spent countless time, effort, and communication to attempt to set up a timeline and timeframe to complete the upgrade. We have not received any response to simple, pertinent, and straightforward questions. The lack of professionalism and responsiveness has been unacceptable. ECW has made it clear that the only high priority task that results in immediate action is unresolved invoices. We will be withholding payment until this case will be given the importance it deserves and be resolved promptly.

ECW has gone downhill with product and IT. We have been using since 2010. Used to have decent IT with quick resolve and solutions. Now it SUCKS with trial and error. No help hub for rollout for V12. What they advertise at convention is not even close to what you get. I am constantly having to restart the computer (I have max memory) when trying to print multiple patient documents, stating out of memory because on their end they can't support. Don't rollout a product until it is ready. Awful, disappointed and irritated!

It's just painful. Caring for patients at this time is difficult enough. ECW just finds ways to make much more painful. If you want to refill a prescription that a patient has been on for 15 years, be prepared to do a minimum of 15 clicks, many of which are to deal with warning flags that are absolutely useless. So painful. I which we never switched to this thing... Basic information is very difficult to find sometimes. You are not able to have multiple windows open (meds, prior notes, vaccine hx, etc) simultaneously and they try to address this by having all these horribly ineffective links and subwindows to give you "easy access" to information you need, but really, maybe they should just try to modernize their outdated software so that I can have more than one window open at once. It is just painful. It makes me want to find another profession.

They present a great product and tell you about a great training program post-sale. Once you sign on the dot and give them your money, all this becomes smokes and mirrors.
They have canned lectures that they give you prior to you having used the product, so you are not completely sure about how things work and don't know what to ask beyond what they tell you.
Some of these were great, and some were completely useless; yet, even if you don't want it, they still give it to you as part of your training and there is nothing you can do about that. And after you use they product for a month or so and have all your questions, they tell you: Oh no, you used all your transition training, now pay us by the hour to actually train you". VERY DECEPTIVE marketing!
Which is sad, because the product is actually not that bad if you can get it to work for you, rather than you working for eCW.

We have been using this software in our primary care office for 8 years. The software itself has gone from bad to worse as more "features" have been added and more mandates complied with. None of the GUI layout is intuitive and we have to resort to technical support for issues that we should be able to figure out if the software was better. Our assigned tech support person is usually useless, although recently there must have been an uproar because he is at least getting better. Tech support is all India-based for what its worth and very compartmentalized so no rep knows more than their small area of the software. The software was designed in the 90s and patched continuously so now its a mish mosh of features where it takes many more clicks than it should to do something. Knowing what I know now, I would have looked harder for software that helps me as a physician complete the visit more efficiently and better for the patient, rather than giving me more work to do after hours.

A year after selling my company I am still unable to cancel and now they want me to pay for additional 7 months despite this clearly being their error. - Beaches Behavioral Medicine

Despite selling practice in entirety and not having contract requirements their customer service is so poor I have been uinable to connect with cancellation specialist. I sold my practice in entirety in December 2022 and with the ECW team paid >10k for record transfer and cancellation yet they continue to bill in full monthly and I have had to get an attorney involved and even they are unable to get a response from cancellation teams. - Beaches Behavioral Medicine

So they upgraded their software over the weekend
We come in Monday morning and nobody can log in.
Still no updates... seriously looking to switch emr to amd... small medical practitioners can't go down for a day because of incompetence of engineers.

EMR schedule screen has too many obtuse abbreviations.
Different patient lists (eg. Checked in, out, all) don't agree.
Too many screens to go thru to accomplish anything

Not efficient. Will drive your staff insane with increased hours attempting to navigate it. An embarrassment when apologizing to our clients and patients and employees for the sub par accuracy and performance.

Not much better than other software, yet it is the most expensive on the market!
They try to lead you to think that it is for a certain price, and before you know it, they have added 10 other hidden costs that they did not tell you about. Postage, statements, eFax, airplane ticked for trainer... PATHETIC!,

I did not sign up because there was no transparency in dealing with them, I felt I am about to be cheated with every sentence and line in their contract.

Also, they have no program for startups, they think we make millions, I strongly believe they will be losing a lot of customers due to their price and attitude.

Company changed their rule after joining and you cant work any other healthcare IT company. Whenever they know they directly give notice. And claiming money.

If you are agree to give them then they stuck and not giving any update. And Finally they enjoy your situation.

HR said if you die we don't care but we wont give you any letter to you. However you have completed notice period or how many years you have worked. Doesn't matter to them.
Just they want you to bother and no help.

For one office they are allowed people to work in IT healthcare but from second company they put restriction.

Double standards in their own offices. I worked there and now I am totally jobless because other companies are asking for experience letter. My career already ruined. I am at home and not able to get job just because of this company.

Most unprofessional company.

I'm a doctor who has to suffer with this software every day. I'm 32, I know how to make websites, and I fix computer problems for people. But this software confuses me and wastes my time every day. The user interface is terrible. It is rough, random, and counterintuitive, Why is the "hub" button so small and hidden? Why do menus have 15 random buttons? There is no logic in the design. The cost is insanely high for all this. My friends at other practices use much better alternatives. Look around, there is much better out there. If you are thinking about settling for this, don't - you haven't looked around enough. And you will regret it every day, hour after hour.