EcklersReviews 1,585

My order was divided into 2 orders instead of 1, which is not a problem, but it would have been nice to have been given a notice that a second shipment would take place with a tracking number as well. Instead I had to make a call to find out about the missing parts in the fist shipment. I will say that Desiree with customer support was very supportive and help in providing the info on the second shipment via email with tracking number.

Fast delivery. As the quality of the product was exactly what I was looking for.

I've had an issue with this company last fall but they had a part I needed so I gave then another shot. Big mistake!
I have been waiting almost 2 months for this part that they never mentioned was not in stock. I finally called twice and found out that it's backordered and they canceled it on me! 2 months lost now on a car hogging up 2 bays of my shop as it awaits paint.

I ordered a $700 gas tank for a 70-72 Camaro on March 31,2023. While installing it today (7/12/23), I noticed it does not fit. Upon looking at the package, there is one BIG sticker on there that states the item in which I purchased (1970-1973 Camaro Sniper Coated Steel EFI Gas Tank) There is also a smaller sticker (75-77 Camaro & 75-78 Firebird EFI Fuel Tank Kit). I was sent the wrong one. I talked with customer service who stated that the return policy is 30 days. Upon further viewing of the website, it states, "Eckler's standard return policy is 30 days from delivery. We do recognize that restoration projects take time though and that purchases aren't always used immediately, and so in some cases extended returns may be available for store credit." All I asked was for an exchanging of the CORRECT fuel tank. As with restoration projects, it takes months to years to complete. They failed to honor what I purchased in the first place.

Kept sending the wrong part. After a month of back and forth phone calls they tell me the website isn't updated and they don't have the visor I paid for. When I call they said ya we have 9 of them in stock. So screwing me around over a month and won't refund me my money till I send the wrong one back for the second time. So take $800 of my money and make me wait even longer to get my money back to shop else where. I'll never buy from them again.

Parts are easy to find and check out is easy. The part was the right size and fit perfectly.

Much better than the last time I ordered from you.

I ordered a headlight switch for a 1997 corvette. The description said for a 2005-2013 corvette, but the fitment page said 1997-2013. I called and spoke with Josh. He said that according to the webpage, it should be correct. I said i was comfortable ordering it, but wanted to confirm that it was returnable. A lot of times, electrical parts are not returnable. Josh assured me that it was.
When the part arrived, it was unfortunately incorrect. I contacted Ecklers and requested a return. They asked for the reason, we discussed that, and they issued me an RGA label, freight prepaid back to them.
They apologized for the inconvenience and asked if there was anything else they could do.

Ecklers does Customer Service the way it should be done!

PS, they have already corrected the website. And it no longer lists this a fitting a 1997. Good job preventing future issues.

I am restoring a 1971 Corvette. Over the past 10 months I have purchased many parts that I know the car will need. In November of 2022 I purchased a complete vacuum hose kit, wiper actuator, wiper relay and many small parts knowing that 'Covid caused supply chain issues' may play a future problem (which is the reason I was told that I didn't receive all of my parts ordered with the actuator). This past week the person restoring my car assembled the vacuum and wiper system (including a new motor). We have now found out the acutator is defective. When I called Eckler's support they said "sorry about your luck but you have no warranty on the item" and they "may have done something in the first 90 days." I am now out well over $150.00 and a defective Chinese manufactured American made represented wiper actuator. Over my many years and 11 Corvettes that I have had, I spent a lot of $$$ with Eckler's. They will never get another dime from me!