On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very good selection of products. But average service and communication. Two little parts with a value of 16 US$ were missing in a shipment received. I sent two emails and explained. Never received an answer or any other reaction. I ordered and paid the parts a 2nd time. No big deal at this low value, but still I would expect an answer.
I love the fact that you have parts to fit my Fords/Mercurys, but need more body panels. You used to have door skins for the Galaxies, but I don't see them anymore. I have used you for many parts in the past and would like to keep getting items from here since they are of really good quality.
I never got my u-joint. I ordered a yoke and a u-joint. Yoke showed up but no u-joint. They should of been package together. Hope it shows up soon
Easy to use site! Find what you want and check out fast.
Placed an order on June 2.2 pieces. One received ok. The other I called and was told coming from California. Should have by 12rh. Called again on 13 was told should ship within next 48 hours from Alabama. Noone is on the same page. Disappointed
Have always gotten good results, prompt action and excellent parts
Noticed i'm missing an item in my order. Part # 25-*******-1 Windshield Wiper Door Actuator.
Is this part coming in a separate shipment? I did receive the 4 wiper door pivot bolts in a separate shipment. Other than that, you guys were fine on getting me the other items i ordered.
Had some difficulty finding what I needed. Hopefully what I found will be ok.
I was shopping for a good friend.
Ecklers helped me with quality parts for a frame- off restoration of my 55 Chevy which I have owned over 50 years. Good quality, good price, fast shipping, freindly service.
Thanks Ecklers!
Excellent experience. All items were in stock and shipped hours after placing my order. They sent shipping data immediately for tracking
I ordered the part, realized it was a mistake, emailed you immediately to cancel, called first thing the next morning to stop the order and apparently you already shipped it
Fast and easy especially the shipping. Product arrived well packaged with no problems.
Great website! Able to find what I want quickly. Hoping for fast delivery also. Thank you!
Placed Order # ******* on 5/22... called over on 5/27 to find out that the order was cancelled... customer service advisor had a hard time figuring out why and just said it was a credit card issue... also stated they called and left a message (no messages on the answering machine were received) also stated that she sent me an email just now showing the order was cancelled... Never received the email as well. Poor customer service overall... communication is lacking. Cant see myself doing business with Macs/Ecklers again. Beware.
Good prices on lots of great stuff. Shipping average speed. Great communication.
Excellent and easy to use was very satisfied with the over all site
The parts came in a reasonable time. Some parts don`t match the order number not sure why so I have been unable to order that part for now.
Fast service. Part was exact, quality, part as the original.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members