Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered the largest of the three sizes. I just received a picture of what was delivered and it is nothing like what I ordered, and there was no flag. I want the correct arrangement sent with the flag or I want my money back.
All was easy and many selections. The arrangement was simply beautiful and flowers fresh and vibrant.
I paid extra for flower delivery on July 14. Floral arrangement was not delivered until July 15. If there was a problem with delivery on July 14, no one contacted me.
Hi Frances W.,
If you paid extra for same day delivery, please call Blooms Today directly at 1-800-520-0573 for a refund for the extra amount you paid. Please keep in mind that if the service was on July 15th then the funeral home or Church it was delivered to could have informed the florist to deliver them on the 15th. It is noted during checkout that delivery dates can change depending on the preference of the funeral home or Church. Thank you.
The arrangement was so small, and not so fresh looking, I felt embarrassed
Hi Christine L.,
We are very sorry to hear about your dissatisfaction with the flower arrangement prepared and delivered via the local florist. Echovita is an obituary website, not a florist. As per our refund policy, if you are not 100% satisfied with your flower order or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. They may request a photo of the flower arrangement for proof in support of your claim. Thank you, Echovita support.
For causing my anxiety (PTSD) to act up I give you a zero.
The flowers were supposed to be delivered at 10:00 am along with an eternity candle. At 11:00 the funeral service for my brother started and no flowers or eternity candle. My wife started calling your number and was put on hold for quite some time and once was hung up on. She was finally able to make contact with you. The flowers were delivered around 12:00 noon after the service and my brother's casket was loaded into the hearse for burial. The funeral director took the flowers and placed them in the hearse. I am totally heartbroken because of the customer service provided. There was no Eternity candle that I paid $9.99 for ever delivered. The flowers ordered for $185.00 plus tax was nothing like the photo shown on the screen when I ordered them in good faith. There were not many flowers in the spread and the spread was much smaller than shown on the screen when ordering. I don't know what else to say except I am totally disappointed. I now wish I had taken a photo of the flowers delivered but, the hearse and family were ready to depart for burial. I ordered the Sentiments of Serenity Spray and the Eternity candle. Confirmation number: *******
Hi Samuel,
We're sorry to hear about your experience. First, the eternity candle is a virtual candle that appears on the obituary page on our website, as described on our website. Since you thought it was a physical candle, we have cancelled and refunded the $9.99 associated with it. In regards to the late delivery and your unsatisfactory regarding the flowers prepared and delivered via the local florist, please call Blooms Today directly at 1-800-520-0573 for assistance. For clarity, Echovita is an obituary website, not a florist. We don't handle or deliver any of the flower orders. They are processed by Blooms Today and fulfilled via local florists, as stated on our website. Lastly, you never contact us via email and we don't have a phone number, which means the customer service you received was from Blooms Today, not Echovita.
The flowers I ordered for Dwight's service were NOT delivered on correct day or time. I just got an email notification saying they were just delivered... these were not supposed to get delivered until the funeral which is tomorrow, July 15th at 11am.
Hi Destiny P.,
As stated on our website when selecting the date and time of delivery "* Please note that the florist may coordinate the best time of delivery with the funeral home/church". Therefore, if the local florist contacted the funeral home or Church and they were advised to delivery the flowers the day before, then that is what the local florist will do. Some funeral homes and/or churches prefer this.
Was not happy with flower arrangement Flowers looked wilted/dead
Hi Sandy W.,
As stated on our website, there is a 100% satisfaction guarantee or your money back. Here is our refund policy: If you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. Thank you.
The flowers were delivered 2 hours after the funeral. They are beautiful, not too fresh.
The family was informed that flowers arrived and had to pick them up.
Ordered a floral arrangement for a 10:00 am delivery the day of viewing/funeral mass (which was scheduled for 10am-1pm) and when I went to the service I noticed that the arranagement was not there. I never received a confirmation email that said they were delivered until later in the day but it did not have a time of delivery so I called the company. The person stated they would find out what time the arrangement was delivered and resend the confirmation email. When I received the email - the floral arrangement got to the church for the viewing/funeral mass AT 1:55 pm - AFTER EVERYTHING WAS OVER! Paid for flowers and never got to see them. Made my day that much worse.
Hi Lisa M.,
We didn't receive any emails from a Lisa M. If your order was delivered late, you qualify for a refund, so please either contact us directly at support@echovita.com or please call our partner, Blooms Today, directly at the phone number provided on your receipt and on our website. Thank you.
Easy ordering and prompt delivery. Thank you for your prompt attention.
I was very disappointed in the flowers that were delivered to the service today. I ordered a floor basket with mixed flowers and gladious.We received a very small base of cut flowers. I do not think it was worth the money spent. Do not plan to use your service ever again!
Hi Jackie H.,
We're sorry to hear about your experience. Could you please contact us directly at support@echovita.com or please call our partner, Blooms Today directly at 1-800-520-0573? There is a 100% satisfaction guarantee or your money back, so you may be eligible for a partial refund. Since you didn't provide any details of your order, please contact us directly so we can rectify this. Thank you.
I appreciate the flowers being to the service on time however I was a bit disappointed in the flowers themselves - may have been the heat but they just did not look the best -I ordered the larger bouquet and it was pretty but not very full
Hi Dianne H.,
If you have a photo of what was delivered, please try calling our partner, Blooms Today, directly at the phone number provided on your order confirmation email and on our website. If the local florist delivered the wrong size, you are entitled to a partial refund. Thank you, Echovita support.
Flowers are beautiful but not even one name I think they are mine because of the colors, where is the Eternity candle?
Hi Iris C.,
The eternity candle is a virtual candle that appears on the obituary page.
My flowers were supposed to be delivered yesterday at the church 6/11 and were no where to be found! Thanks for NOTHING
Hi Patti E.,
If you ordered flowers and they were not delivered, please call the phone number on your order confirmation email. You may have also received communication via email from our partner, Blooms Today, so please be sure to check your spam. Thank you.
I ordered a colorful funeral arrangement comprised of many different flowers. They delivered a vase containing lavender daisies and four yellow roses. It looked like they dumped the leftovers out of their cooler in a vase! This "arrangement" was an embarrassment and not worth any where close to what I paid.
Hi Cheryl H.,
We're sorry to hear about your experience. As per our refund policy, please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. There is a 100% satisfaction guarantee or your money back. Thank you, Echovita support.
I ordered and paid for the second level of a spray and got the initial level. You owe me 50.00. I will be contesting the bill on my card.
Hi Joyce H.,
We're sorry to hear about your experience. Please understand that you left a review on a third party website, but you didn't contact us directly. Here is our refund policy, as provided on our website: If you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. Thank you.
Company had pre-selected a $10 candle that you only didn't purchase if you "deselected" the item. Flowers arrived at the funeral home without the card that I had ordered.
Hi Jen S.,
You contacted us to cancel the candle, which we did, and we provided you with a refund. In step 4 of the checkout process, our website clearly explains the eternity candle and allows you to remove it from your order. Furthermore, on the final order checkout page, there is a complete price breakdown of the order before placing your order. The arrangement should have arrived with the a card including the name(s) the arrangement is from. You didn't provide a message for the card, but you did provide a signature. We're sorry the local florist failed to add the card.
I was very disappointed to see that one of the names in my message was misspelled. I double-checked what I had typed in my order, and it was correct. The fact that it was sent to a funeral made it doubly disappointing. Thankfully, the daughter understood. Of all the names that were misspelled, it was MINE. It should have said Reen. It said Teen instead. For the amount of money I spent, almost $100, I would expect that the message would be double-checked before it is delivered. I will think twice before recommending you to anyone. I would give zero stars if the program would let me, but it won't let me submit unless I give at least one star. That is a problem, too.
Hi Maureen M.,
We're sorry to hear your name was spelled incorrectly. Let me add some more context to your review, since it is rather misleading. First, Echovita is an obituary website, not a florist. Yes, you entered the card message correctly, but are you aware that the card message is hand written by the local florist who prepared and delivered your order? Also, you failed to mention that the signature in your card message included 8 names, not 1. So, to clarify, your order was delivered on time and was as pictured, but since 1 name was misspelled on the card out of 8 names, you are leaving a 1-star review because of 1 letter on a card. Also, you complained within your complaint about a third party review website (not related to Echovita) not allowing a 0 star review. In totality, your review has nothing to do with Echovita.
The plants were fine, but the basket looked quite cheap and poorly made. The arrangement did arrive in a timely manner.
The process of ordering and delivery was excellent…unfortunately I am not attending the funeral so can't see the arrangement
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathleen P.,
Please note that this is a third party review website, and is not Echovita. Your review reads as if it were an email to us, Echovita, directly, but it is not. As per our refund policy stated on our website, if you are not satisified with your order, please call Blooms Today directly at the phone number provided on your order confirmation email. They will offer you a re-delivery or a refund. Since you left a review and not an email, we don't have your order number, nor your email address, so we are not capable of looking up your order. Thank you, Echovita support.