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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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It was very easy to order and a lot of different choices and price rangers to order from.
Needed to send flowers to a dear friend's father's funeral. The team called me hours before the event to say that they could not make it. I had ordered over 500 in flowers. Worst experience ever.
My first time ordering, no problem,Didn't Know Of Problem,Not Being Able To Have Flower Delivered To The Mortuary For Funeral Service Until Notified Of Refund Issue,No Delivery Available Due To Holiday!
My first time ordering, no problem
The arrangement was to be delivered prior to 5:00pm for the visitation. They arrived the following morning.
Hi Tim H.,
The information you provided in your review is false. First, you chose for the flowers to be delivered prior to the first visitation on August 30th before 3:00p.m., not 5:00p.m. Since they couldn't be delivered that day, they were delivered the morning of August 31st before the start of the second visitation, so they were there for the second visitation and the funeral service. Thank you.
Despite promising to deliver flowers, they could not complete the order
Hi Emily G.,
There is no promise that your order will be delivered as scheduled. However, there is a 100% satisfaction guarantee or your money back. The order couldn't be fulfilled, so you were refunded. Thank you.
The flowers were pretty, but they were delivered in a plain clear vase and not the deep blue one pictured on the website. They were for my sister's husband's funeral and the reason I picked that arrangement was partly for the vase. I would use this service again.
Ordered delivery of flowers a day earlier than the funeral and they ended up having to sent to their house after the funeral!
Hi Scott P.,
If the order cannot be fulfilled, as scheduled, Blooms Today offers to send them to an alternate address or they can provide a refund. In this case, you chose for the flowers to be delivered to the family's home, so you agreed to it. Thank you.
Easy to order and several lovely options to choose from! Helped my elderly parents make an order on the phone too since they are not savvy with e-commerce orders.
Easy to order, however i didn't want to add an eternity candle to the order but it automatically added it and I couldn't figure out how to remove the candle from my order.
I ordered on line and it was delivered on time. A beautiful display too!
Delivered on time and the exact arrangement I ordered. Exceeded my expectations.
I spoke with a customer representative before ordering to discuss a custom order. I followed the instructions provided step-by-step. The delivery was not customized.
Hi Lynda L.,
The review you left doesn't match the order you placed with us, Echovita. Your order number is for a flower order for James Crozier, III. Orders placed on our website cannot be customized. The only way flower orders can be customized, is if you place your order over the phone with our partner, Blooms Today, directly, and when doing so, the order wouldn't be shown within our system. There are no "step-by-step" instructions to place a customized order via our website. For this reason, we have reported your review. Thank you.
Ordered one arrangement in a tall vase with many flowers, but got a small bowl with about ten flowers. What a disappointment. This was for a dear friend's funeral. Apparently these folks are too embarrassed to reply back.
Hi Donald S.,
If you have an issue with your order, our partner, Blooms Today, has a 100% satisfaction guarantee or your money back. As per our refund policy, please call 1-800-522-8707. They may require a photo of what was received to support your claim. Thank you.
Ordered on thing, got something entirely different and much smaller. Not at all happy. The first is what was I got; the second is what was ordered. Quite a difference. You need to refund about half!
Thank you for your promptness in getting my order delivered on time. It was beautiful. The only complaint I have is that whoever printed the message on misspelled one of the names.
Flowers arrived after the service, when i tried to call customer service the phone number didn't work so i was only able to get a refund that was a fraction of what i paid.
Hi Haley B.,
Which number did you call? Blooms Today's phone number is 1-800-522-8707, and it is provided on your receipt and within our refund policy for flower orders provided on our website. Thank you.
Flowers were for a funeral. Process was easy. Flowers arrived on time.
We ordered through the obituary link for our niece's father-in-law's funeral. We received notification of delivery which was helpful
The flowers were excellent and the help with note was a great help.
Order a large arrangment based on the style of flowers for a family funeral. When viewed at the funeral home the flowers were frail, wilted, unhealthly and the flower arrangements was to contain a 'BLUE' flower as in was within the name and flower arrangement purchase, there was no "BLUE' flower or any similar colour within the arrangement. Large arrangments should last at least 3 business days this was an embarrasement in what was received. I will not order and recommend this florist.
Hi Mirella D.,
This is your second review regarding the same order. If you are unhappy with the flower arrangement delivered, please call Blooms Today directly at 1-800-522-8707. Echovita is an obituary website, not a florist. Blooms Today is our partner who assigns each flower order to a local florist who is then responsible for preparing and delivering the arrangement. Thank you.
Hello
The flowers looked shriveled and frail, not what was pictured, where's the blue?
A great way to honor my good friend and convey my sympathies to her family.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're very sorry to hear about your experience. An issue must have came up with the local florist, which is very unfortunate.