The flowers I ordered, for which my credit card was charged, were nowhere to be seen at my mother's funeral service. Perhaps they were delivered after the service concluded. I'll never know.
Please make it memorable 💙
I wasn't able to attend the celebration of life However, photo was taken by a relative and the floral arrangement was memorable.
Thank you..
Flowers were ordered to be delivered in time for a 2:00 memorial service. I received an email at 4:30 telling me that the flowers were delivered but it wasn't clear that they were delivered as requested.
I Ordered and paid for flowers for a visitation service. We received an email that day a few hours before the service that the flowers couldn't be delivered! If you can't deliver on the day of the service you shouldn't be in business. At least we got our money refunded, but would have preferred the order was actually filled.
Hi Kelly A.,
We completely understand your frustration. Please try and understand that Echovita is an obituary website, not a florist. Your complaint is more so directed at the local florist who was assigned your order. If the local florist wasn't able to fulfill the order, they should have notified you within 24 hours of placing the order, so that you had enough time to try and find another florist.
I ordered flowers for a funeral on Saturday. I received an email saying what I ordered wasn't available. They asked if they could substitute. I agreed. When I arrived at the funeral home there were not any flowers. I was very disappointed and upset.
My experience was satisfying because my order was purchased late and was on time at the funeral home. I am, also, happy to say it was a very beautiful plant. Thank you.
Wasn't really to happy with the arrangement - it was much smaller than the original picture for $107.00 and it stated roses would be in the arrangement and there were only a few roses and other red flowers I think they were mums or other small flowers.
It was easy to find a lovely flower arrangement and to have it delivered to my cousin's funeral. There was a problem with the order which was corrected easily by phone the next day.
Flowers were delivered in a timely manner and very beautiful
Order was canceled the night before flowers were to be sent to a dear family friend's funeral. In all fairness, I discovered an email from two days earlier but I don't have the "band-width" to check my non-work email every day. They should have called me! Reason for the cancellation?: They couldn't locate a florist in the area. (Saddest thing I've read in a long time) It all worked out for the best though. I called one of several florists within a few miles of the mortuary directly and instead had them sent to the family's residence. The arrangement was $25.00 less then Echovia's site would have charged me and the custom design was far superior to any of the "select a picture " services. Always call a florist directly so you can get what you want, when you need it!
I ordered flowers for a co- workers father's funeral 3 days prior to the funeral date. Got a call at 11:15am on the day of the funeral that they were unable to deliver to that zip code. I got the florist directly from the funeral home's website. I was asked to provide another address so they could send something comparable to the families home. I had to scramble to try and get the address to my co workers parents house while she was attending the funeral and hope it was delivered in time before she left to come back home. Would not recommend.
Hi Amy R.,
We're sorry to hear that Blooms Today was unable to find a local florist to deliver the arrangement to the address of the funeral. In this case, what would have happened is that the original local florist that was assigned your order notified Blooms Today that they were unable to fulfill it, and Blooms Today attempted to contact other florists in the area, but were unable to find one able to deliver your order on time.
I received a notice from Blooms
Just before the funeral started that they couldn't deliver the flowers for the funeral. I had to provide an alternative address for later delivery. I expressed concern. I did not receive any notice that they were delivered to the alternate address?!
Thank you for sending on time and with care. Will return for more flowers from you
I spent 100 dollars on a funeral bouquet for a veteran because I liked the red white and blue theme. The bouquet was very small for a 100 dollars and I was charged a weekend service charge because it was delivered on a week end and an overseas charge because this company is overseas and they use a local florist. I was definitely ripped off. I will never order online flowers again especially from this company.A Wiater
Hi Annemarie W.,
If you have a complaint regarding the size of the arrangement delivered, please call Blooms Today directly at 1-800-522-8707. Please keep in mind that the size dimensions of each arrangement are indicated beneath the photo after you choose the arrangement you want. Second, yes, for orders delivered on the weekend, there is a weekend delivery fee, as indicated on our website and in your price breakdown. Third, Echovita is not overseas, so that part of your statement is not true. As noted on the final order checkout screen before placing your order, some U.S. residents may be charged a foreign transaction fee depending on their cardholder's terms and agreement because Echovita is a Canadian company, however, we are an obituary website that serves both The United States and Canada. All of our flower orders are processed by Blooms Today and they assign each order to a local florist within the area of delivery who then prepares and delivers the order. Echovita doesn't have any surprise fees. Everything is noted on our website and is included in the complete price breakdown on the left-hand side of the screen before placing your order, and on your confirmation email. The foreign transaction fee if charged to you was applied by your own credit card company, not Echovita. We didn't rip you off, it just seems you failed to read what was presented to you during the order checkout process. Thank you.
I was not happy with the service. After putting in my order and getting confirmation that it went thru and was in process...got an email after the funeral services that the flowers were intended for, that the order was canceled due to no florist. This was very upsetting as then the family did not receive the love and support from our flowers that we wanted. And the timing of the email was not the best as if I would have known earlier, I could have made other arrangements.
Hi,
We're sorry to hear about your experience. You should have definitely been informed earlier. Florists are supposed to notify the customer if they cannot fulfill the order when they receive the order, so that the customer has the opportunity to make other arrangements.
Ordered a patriotic arrangement for a funeral as deceased served proudly in the US military. It was beautiful and all I had hoped it to be.
I was pleased with the simplicity of ordering, only concern i had was that i received notification on the next day that sounded as if it just got there Ady day late, called my family to verify they had received on the day of funeral. Notification should be done at time of service.
I ordered an arrangement for an event. The large, beautiful arrangement was delivered beautifully and on time. However, the plastic liner of the basket that the arrangement was in had a leak. After the funeral, the family took the flowers home and discovered this. I contacted Echovita expressing my disappointment that the family would not be able to enjoy the flowers for long. Echovita refunded my money, even though I had not requested this and did not even expect such generous compensation.
We were extremely disappointed in the flowers that were delivered. They were nothing like the picture that we thought represented what we purchased. I have attached a photo of what was delivered.
Hi Glenda G.,
It looks like the local florist provided you with a substitution arrangement. If they didn't notify you in advance, please call 1-800-522-8707. Thank you.
It was a bad experience almost from the time the order was placed. Couldn't find a florist that could make the arrangement that was ordered. Asked if I would substitute something different and I said yes. Still couldn't find anyone to make the new arrangement. Will not use the service again.
Overview
Echovita has a rating of 3.2 stars from 1,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sherri D.,
Please check your spam for a delivery confirmation email from Blooms Today. If you didn't receive one, or you believe your order was late or not delivered, please call 1-800-522-8707. Thank you.