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The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
I'm a little confused because I specifically chose the rental option, yet the text books I received are new. One of the books came in shrink wrap, and it indicated that if I was to write in it it would not be returnable. I rented the paper version so that I could highlight and take notes in the text as needed. This survey also asked me to "rate my purchase", but the receipt I was emailed does indeed indicate that both books were rentals. If someone could please reach out to me to clarify the issue that would be most appreciated.
Good wish shipping was faster book arrived in good condition considering it is a rental
Thank you for choosing eCampus!
When I first made my rental order I realized that I could purchase them online instead so I attempted to cancel my order 30min after my initial purchase. I was told that I couldn't because it was already being processed but I could return them before my rental date for a partial refund. Alright. Cool. So I waited for them to arrive. The only issue is that I ordered August 29th and it's currently September 16th. It's been over two months and there's been no signs from the tracking code since August 23rd. It's simply outrageous.
Great! Prompt, great condition, perfect experience for a rental
I thought they did well, although shipping time could have been faster.
I was charged $157 for a $90 book - eCampus charged my card the wrong amount and then would not refund the correct amount. I had to file a dispute with my card provider.
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It has been a bad experience. Had to cancel my order because you guys did not have the book in stock. I also had drop my class because of this. No one is emailing me back about getting my money back since I canceled my order.
Great delivery service and was able to get this book in time for school
Never got book. Still waiting on refund. Reached out three times
I had low expectations of receiving a much needed textbook because a rival/competitor failed me. But you supercedes expectations.
This new edition of Essentials of Sociology is very detailed and well-written, and the book itself was brand new, it arrived in perfect condition.
Ordered 8/29. As of 9/15, the order still hasn't been fulfilled but I was charged anyway. The only communication that I got was vague, saying that the order was delayed.
Instead of renting signing naturally I bought a new copy believing it would come with all supplements, dvd etc that I needed for my class and it did not come with that. So it's disappointing to spend the extra money and not have everything I need.
Easy ordering. Fast shipping. Book as described. Thank you!
I'm very pleased and satisfied with the books I received and the condition they were in. The prices were one of the cheapest I could find across many different websites. I bought these for my daughter who is currently in college. Very happy with my purchase, will consider buying again from this website if I need to.
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Some rentals are new items, you can find more information regarding writing and highlighting on our help desk at https://www.ecampus.com/help/help-desk. Thank you for choosing eCampus!