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eCampus.comReviews 3,762

4.2

From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


ecampus.com
Lexington, Kentucky
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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,086
shipping
2,086
quality
2,087
This company responds to reviews on average within 13 days

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17,051 reviews
California
1 review
0 helpful votes
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Rented, but received new sealed copies?
September 27, 2024

I'm a little confused because I specifically chose the rental option, yet the text books I received are new. One of the books came in shrink wrap, and it indicated that if I was to write in it it would not be returnable. I rented the paper version so that I could highlight and take notes in the text as needed. This survey also asked me to "rate my purchase", but the receipt I was emailed does indeed indicate that both books were rentals. If someone could please reach out to me to clarify the issue that would be most appreciated.

Date of experience: September 17, 2024
Erin C. — eCampus.com Rep
11 months ago

Some rentals are new items, you can find more information regarding writing and highlighting on our help desk at https://www.ecampus.com/help/help-desk. Thank you for choosing eCampus!

New York
1 review
0 helpful votes
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Option
September 27, 2024

Good wish shipping was faster book arrived in good condition considering it is a rental

Date of experience: September 17, 2024
Erin C. — eCampus.com Rep
11 months ago

Thank you for choosing eCampus!

Georgia
1 review
0 helpful votes
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Outrageously late textbooks
September 26, 2024

When I first made my rental order I realized that I could purchase them online instead so I attempted to cancel my order 30min after my initial purchase. I was told that I couldn't because it was already being processed but I could return them before my rental date for a partial refund. Alright. Cool. So I waited for them to arrive. The only issue is that I ordered August 29th and it's currently September 16th. It's been over two months and there's been no signs from the tracking code since August 23rd. It's simply outrageous.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2024
Missouri
1 review
0 helpful votes
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Great experience!
September 26, 2024

Great! Prompt, great condition, perfect experience for a rental

Date of experience: September 16, 2024
Idaho
1 review
0 helpful votes
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I thought they did well, although shipping time could have been faster.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2024
New York
1 review
0 helpful votes
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I was charged $157 for a $90 book - eCampus charged my card the wrong amount and then would not refund the correct amount. I had to file a dispute with my card provider.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2024
Tennessee
1 review
0 helpful votes
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Good
September 26, 2024

Good experience a little high but it's okay just needed the book for a couple months.

Date of experience: September 16, 2024
Texas
1 review
0 helpful votes
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Good
September 26, 2024

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Date of experience: September 16, 2024
Illinois
1 review
0 helpful votes
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Bad
September 26, 2024

It has been a bad experience. Had to cancel my order because you guys did not have the book in stock. I also had drop my class because of this. No one is emailing me back about getting my money back since I canceled my order.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2024
California
1 review
0 helpful votes
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Book for school
September 25, 2024

Great delivery service and was able to get this book in time for school

Date of experience: September 15, 2024
Illinois
1 review
0 helpful votes
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Never got book
September 25, 2024

Never got book. Still waiting on refund. Reached out three times

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2024
New Jersey
1 review
0 helpful votes
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Great service
September 25, 2024

I had low expectations of receiving a much needed textbook because a rival/competitor failed me. But you supercedes expectations.

Date of experience: September 15, 2024
California
1 review
0 helpful votes
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Good
September 25, 2024

Good. I had a very good experience when I purchased my book online.

Date of experience: September 15, 2024
Florida
1 review
0 helpful votes
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Great quality, great knowledge
September 25, 2024

This new edition of Essentials of Sociology is very detailed and well-written, and the book itself was brand new, it arrived in perfect condition.

Date of experience: September 15, 2024
Indiana
1 review
0 helpful votes
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Good
September 25, 2024

Great great great great great great great great great great

Date of experience: September 15, 2024
Erin C. — eCampus.com Rep
11 months ago

Thank you! -eCampus

Texas
1 review
0 helpful votes
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Not Received but Charged
September 25, 2024

Ordered 8/29. As of 9/15, the order still hasn't been fulfilled but I was charged anyway. The only communication that I got was vague, saying that the order was delayed.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2024
New York
1 review
0 helpful votes
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Disappointed
September 25, 2024

Instead of renting signing naturally I bought a new copy believing it would come with all supplements, dvd etc that I needed for my class and it did not come with that. So it's disappointing to spend the extra money and not have everything I need.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2024
New York
1 review
0 helpful votes
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Great experience
September 24, 2024

Easy ordering. Fast shipping. Book as described. Thank you!

Date of experience: September 14, 2024
New York
1 review
0 helpful votes
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Great
September 24, 2024

Great place to rent books! Highly recommended and will definitely let others know.

Date of experience: September 14, 2024
Pennsylvania
1 review
0 helpful votes
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Will Buy Again
September 24, 2024

I'm very pleased and satisfied with the books I received and the condition they were in. The prices were one of the cheapest I could find across many different websites. I bought these for my daughter who is currently in college. Very happy with my purchase, will consider buying again from this website if I need to.

Date of experience: September 14, 2024