eCampus.comReviews 5,017

I would say ECAMPUS is not a reliable company at all. The first time I placed an order for rental, and they charge me right away. Before placing an order, I asked the customer care executive about the availability of a specific book, and they said they have enough books in stock. However, I received this email right after placing an order. The email states that "Due to a change in availability from our supplier, the following items have yet to arrive in our warehouse" I was like ok I guess I will wait, but next thing I know they cancel due to billing information. So, I called the customer care executive and asked them why did they even charge me if my billing information is not the same. How come the bank let you authorize the payment from my card. Next thing I know, I have to place another order. Worse part yet to come, they raise the rental price with $6 within 24 hours, and the customer care executive said I have to place another order with a new price, which is ridiculous. Furthermore, when I placed another with a new higher price, again, I receive this email that my order is delayed. What going on? Are you even a genuine company? Or it is a SCAM

ECAMPUS CURRENTLY HOLDING MY $112 AND THERE IS NO BOOK COMING. I AM STILL WAITING FOR MY REFUND. IF I DO NOT RECEIVE MY MONEY ON TIME, I WILL Definitely REPORT THIS COMPANY TO BUSINESS BUREAU.

I just wanted to take a minute and thank you, Ecampus, on your adquisition of such a fine staff worker, Ms Laikynand truly congratulate you for choosing the very best of the best to work for your customer service line. Ms Laikyn answered all of my questions with much patience and absolute efficiency.

Once again, I wanted to thank you for hiring such competent and professional staff on your team.

( I would even go as far as to suggest a monetary raise for this one workernot just because I believe it to be very much deserved on her part, but also because it could serve as a great motivation to the rest of the staff workers that make up your team.)

Thank you very much for taking the time to read this review, it is very much appreciated!

Cordially,
Samantha Walters

Still haven't received my materials after paying extra for expedited shipping. The tracking information was not helpful when I did receive updates at all. After leaving a question/comment on the site I never heard back regarding this issue. At this point I'd rather get a refund. Clearly no one in charge of this company knows what it's like to need a college textbook as soon as possible when you're already financially struggling as a student.

I ordered this book for a summer class. I was told it would take 4 to 8 business days to receive. The book shipped on June 3 and I have yet to receive it. The tracking number shows that it is sitting somewhere in Georgia with no expected delivery date. It is now too late to be of any use for my class. I have used eCampus in the past and was pleased with the service. I will not use them again, will return the book if it ever arrives, and want a full refund. My problem is the same as "Very Disappointed" also written on June 16,2020.

Used the site for the first time to order a textbook for my son taking a dual enrollment summer course. Paid extra for expedited shipping. They shipped the book in mail class "bound printed matter" which is one of the slowest methods. Ordered on the 3rd, supposedly shipped on the 4th (label was created) and as of this writing (the 16th) still not received and USPS shows it's been sitting because it's not a high priority and recommends only calling after 14 days for this level of priority. When you pay for expedited shipping and the company ships it slowest means possible, it's frustrating. Won't purchase from them again.

Tried to order a book that they seemingly had in stock, only to call them and learn that they didn't have it in stock to begin with. I asked to cancel the order and get a refund. They cancelled the order, but my Paypal account doesn't show the amount I paid has been refunded. ECampus says it takes 3-5 business days to show up, however Paypal says it should have showed up right away. Paypal suggested filing a dispute, but when I told them about other people who've had similar problems with eCampus, they immediately elevated it to a claim. Now I have to possibly wait till November 26th to see my refund. Also customer service didn't seem to know how Paypal works, since an agent said they'll deny the claim because they said they issued the refund and thought that would be it. Even though I told them that a Paypal agent assured me that they didn't issue a refund in the first place, hence why the claim was started. I guess my next call will be to the Better Business Bureau since it seems like they're scamming me and others out of money.

Its now been 8 weeks since they had my book and ive been told numerous times id get a call back fro a supervisor, it never happened. They still lie as to where my book is. They claim the publisher has the book and when i call them they say they never received it. The publisher even call ecampus to find out what happened and ecampus says they sent it to the wrong address. So now their really lying as to where my book is and this is all over 5 bucks. Stay away from this scam company there are better ones out there.

I got informed that I got in the program on Friday really late and had orientation at my law school on Monday. Panic mode activated!

Law School bookstore closed for the weekend so I ordered 3 books from eCampus with Next-day Shipping on a Friday. Cost of books +$60 dollars for the shipping.

Got the first book on Tuesday evening - Already got yelled at by the professor. I understand, it happens with online shopping - you come across dishonest vendors all the time. I deserved it!

When did not get the other two books by Wednesday, went and bought them through the Law School bookstore.

Got the second book delivered on Thursday.
Got the third book delivered TWO WEEKS LATER!

Tried contacting eCampus. No response. Contacted PayPal, no help.
ECampus is a fraud. Don't buy or rent books from them.

RUN FROM THIS COMPANY! They are complete frauds! I sent in 3 APA publication books that was bought from my university's bookstore. I attend a school with over 50k students, so I do not question if they sale authentic books. I sent them to Ecampus and they said that the publisher questioned the authenticity and per their guidelines and policy the publisher would be destroying them and I get nothing, not even my property back! Bottom line they stole my books that were brand new for pure profit! I will not give up on reviews or writing them over my property, this is completely wrong!