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eCampus.comReviews 5,017

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,083
shipping
2,083
quality
2,083
This company responds to reviews on average within 17 days

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20,599 reviews

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New York
1 review
0 helpful votes
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Quick
May 14, 2021

I received my order very quickly. I was impressed.

Date of experience: May 14, 2021
Pennsylvania
1 review
0 helpful votes
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Book order
May 12, 2021

Overall, it was a fine experience shopping, but the delivery time was disappointing.

Date of experience: May 12, 2021
Texas
1 review
0 helpful votes
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Great!
May 10, 2021

It came a few days later than expected everything else was great.

Date of experience: May 10, 2021
Illinois
1 review
0 helpful votes
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Ordered for my granddaughter on 4/28, arrived on 5/3. Great service.

Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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Book is falling apart!
June 2, 2021

I understand the book is a rental, but it's falling apart! Very disappointed

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Texas
1 review
0 helpful votes
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Great service
May 1, 2021
Updated review

Great job and easy to use website. The price was reasonable and it was delivered quickly.

Date of experience: May 1, 2021

Great job and easy to use website
April 23, 2021
Previous review

Great job and easy to use website

Date of experience: April 23, 2021
Minnesota
1 review
0 helpful votes
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Satisfied customer
April 30, 2021

I have bought or rented several textbooks in the past and have been satisfied every time

Date of experience: April 30, 2021
Florida
1 review
0 helpful votes
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Much better option!
April 30, 2021

I was very thankful I found this and wasn't required to buy textbooks through my campus.

Date of experience: April 30, 2021
New Hampshire
1 review
0 helpful votes
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I will use ecampus for my next purchase too
April 30, 2021
Updated review

Great prices, easy to navigate website, check out was a breeze.

Date of experience: April 30, 2021

Great prices, easy to navigate website, check out was...
April 15, 2021
Previous review

Great prices, easy to navigate website, check out was a breeze.

Date of experience: April 15, 2021
Florida
2 reviews
0 helpful votes
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Great site for affordable textbooks
April 27, 2021
Updated review

A wonderful source for academic references and materials at an affordable price!

Date of experience: April 27, 2021

A wonderful source for academic references and materials...
April 20, 2021
Previous review

A wonderful source for academic references and materials at an affordable price!

Date of experience: April 20, 2021
Kentucky
2 reviews
6 helpful votes
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Thank you
April 24, 2021

Finding, ordering and timely delivery was easy and the price was fantastic!

Date of experience: April 24, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Massachusetts
1 review
0 helpful votes
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Perfect condirion book!
April 20, 2021

Shipping was fast and it is a brand new book! I could not be happier

Date of experience: April 20, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with eCampus!

Maryland
1 review
0 helpful votes
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Good service
April 18, 2021

I ordered my book without any issues, received it in good timing.

Date of experience: April 18, 2021
New Hampshire
1 review
0 helpful votes
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I ordered 35 copies of a paperback. I was emailed automatically when the order was cancelled. I wasn't alerted to the cancellation until 5 days after the order.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2021
Maine
1 review
0 helpful votes
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Easy to find the book; I did question if it was a printed text or digital b/c it was the same price as a digital version at my campus. I got in touch with customer service, which took a little time to get the answer, but the service was still good.

Date of experience: April 13, 2021
Texas
1 review
0 helpful votes
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Statistics for Nursing Research
May 11, 2021

I found the book I needed, decent price. Paid for expedited shipping to get here in time for my class to start and it still took over a week to arrive. Waste of money for that... I had to buy a second subscription to an e-book to get me thought the first week of class. I ordered the first moment the info was available to order the correct text. I called to cancel my order as I did not need two of the same book and you were unable to help in any way. Very disappointing.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 11, 2021
Michigan
2 reviews
0 helpful votes
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Quick Service
April 7, 2021

Thank you for the fast service and reasonably priced product.

Date of experience: April 7, 2021
Vermont
1 review
0 helpful votes
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Have to return
April 7, 2021
Updated review

Good, decided to drop the class so have to return it now. I am not too happy that I cannot get the full amount back

Date of experience: April 7, 2021

Good
March 30, 2021
Previous review

Good

Date of experience: March 30, 2021
New Hampshire
1 review
0 helpful votes
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A very good service
April 6, 2021

Easy and quick transaction and delivery.
Timely updates from ecampus

Date of experience: April 6, 2021
California
2 reviews
0 helpful votes
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Great Service
April 5, 2021

Process was easy. Received my textbook in a week. Will use service again.

Date of experience: April 5, 2021