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eCampus.comReviews 5,017

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,083
shipping
2,083
quality
2,083
This company responds to reviews on average within 17 days

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Minnesota
1 review
0 helpful votes
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Cancelled my order and deleted it out of my account without payment. I filled a complaint with the BBB for theft.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2021
Pennsylvania
1 review
0 helpful votes
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Quality service
June 8, 2021
Updated review

This came in a timely fashion. The book arrived in perfect shape.

Date of experience: June 8, 2021

Quick and easy
June 1, 2021
Previous review

Quick and easy. I hope this comes in time for my class.

Date of experience: June 1, 2021
Pennsylvania
1 review
0 helpful votes
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On time and in good condition
June 8, 2021

The book was delivered on time and in good condition.

Date of experience: June 8, 2021
New Hampshire
2 reviews
1 helpful vote
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Billed me, never had the book, took over a month before they reversed the charge.

The item status showed shipped. I email requesting a tracking number and the following reply...
"Your order is experiencing a delay in shipment due to a change in availability by our distributors. At this time, we do not have an exact arrival date but are working to ensure your order ships as soon as copies become available.
As a courtesy, I have upgraded your shipping to Expedited Shipping. Once the item ships, you will receive a confirmation email."

Eventually they refunded my money and never delivered the book.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2021
Arkansas
2 reviews
0 helpful votes
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Repeat customer
June 5, 2021

Ecampus delivered earlier than expected. Ordered Sunday night & received Wednesday afternoon for free!

Date of experience: June 5, 2021
North Carolina
1 review
0 helpful votes
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Overall Experience
June 4, 2021

This was the cheapest I could find this textbook and it came in a week with no shipping costs. I will be back!

Date of experience: June 4, 2021
New York
1 review
0 helpful votes
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EBook
June 2, 2021

Quickly and easy to rent, several rental options available.

Date of experience: June 2, 2021
North Carolina
1 review
0 helpful votes
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Quick delivery
June 1, 2021
Updated review

Quick and easy. Book was shipped quickly and delivered promptly.

Date of experience: June 1, 2021

Quick and easy
May 25, 2021
Previous review

Quick and easy

Date of experience: May 25, 2021
Pennsylvania
1 review
0 helpful votes
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Horrible
June 28, 2021

I ordered this book for a summer course. I paid extra to have it here next day but I didn't receive it until a week later. I had no tracking number or anything. When I got in contact with someone they said it was being shipped. It took four days after this person told me my item was being shipped for my book to arrive. Will never use eCampus again.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2021
Guam
1 review
0 helpful votes
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Review
May 27, 2021

Decent experience. Wish the processing was faster for e books, but still faster than expected.

Date of experience: May 27, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! ECampus

Texas
1 review
0 helpful votes
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Yes
May 27, 2021
Updated review

Great! Thank you iahsbajsbqhaijdbsujanbdhwibfhdhjabdhsjjd

Date of experience: May 27, 2021

Great!
May 20, 2021
Previous review

Great! Thank you

Date of experience: May 20, 2021
Switzerland
4 reviews
0 helpful votes
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Why me, I don't understand. I trusted this company that deceived me. I tried to find people to help me solve this problem. One day I found them. Mon eyh elp. Page. Link /mon ey Almost the full amount is refunded and I'm surprised at how calm and patient is the team. Make only a thoughtful choice. They helped me get everything back.

Date of experience: May 24, 2021
Maryland
1 review
0 helpful votes
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Very satisfied
May 23, 2021

Order was delivered in a timely manner. I am very pleased with the product and will be willing to recommend to family and friends.

Date of experience: May 23, 2021
Illinois
1 review
0 helpful votes
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Rented the book for class and was highly dissapointed. Book is falling apart and there is so much highlighting its distracting.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2021
New Jersey
1 review
0 helpful votes
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Fast and Easy
May 21, 2021
Updated review

Quick and simple... I say this online and say a great price with it.

Date of experience: May 21, 2021

Quick and simple...
May 14, 2021
Previous review

Quick and simple...

Date of experience: May 14, 2021
Arizona
1 review
0 helpful votes
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A+
May 21, 2021

Everything was great; the price was right, the shipping time was decent & the condition of the book is good/great.

Date of experience: May 21, 2021
Washington
1 review
0 helpful votes
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Great service
May 17, 2021
Updated review

Thank you. Good platform. I don't like that I have to put 100 characters. Everything was great except for needing 100 characters in my review.

Date of experience: May 17, 2021

Thank you
May 10, 2021
Previous review

Thank you. Good platform

Date of experience: May 10, 2021
Florida
1 review
0 helpful votes
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Quick and easy
May 17, 2021
Updated review

Quick and easy ordering, delivered in a few days, book was in good condition

Date of experience: May 17, 2021

Quick and easy
May 10, 2021
Previous review

Quick and easy

Date of experience: May 10, 2021
Florida
1 review
0 helpful votes
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Cheap & easy
May 17, 2021

No hassle in getting the books or dealing with finding the right version, it's all extremely easy and super affordable.

Date of experience: May 17, 2021
Washington
1 review
0 helpful votes
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ECampus--Go-to for Books!
May 15, 2021
Updated review

Site is easy to navigate; great selection of books at great prices! Quick delivery.

Date of experience: May 15, 2021

Site is easy to navigate; great selection of books...
May 7, 2021
Previous review

Site is easy to navigate; great selection of books at great prices!

Date of experience: May 7, 2021