BurgessReviews 288

I placed roughly $800 in orders during March and April. Shipping dates were assured to be completed as soon as the weather was safe. They sent one box with small trees that sat outside my house until I got home that night. The outside temperature was 11 degrees. NONE of the trees survived. The next shipment arrived 9 days after they said it had shipped. EVERY ONE OF THE PLANTS was dead. Destroyed from the head. Literally 'cooked' in the plastic bags. Additional orders were promised, then delayed. Today, June 27th, I got a notice that part of my order would be shipped the second week of August! I have cancelled all remaining parts of all remaining orders. These folks are horrible. Among the packages I have received, bags labeled as having 12 bulbs only had 10-11. Packages labeled as having three, had one large, one small, and apparently one microscopic as I could not find the third. If I subtract the items that did not survive, I would have been money ahead to purchase from the local big box store.

I won't be purchasing anything from these folks again.

I bought a few items from Burgess last year. The rhubarb were shipped all dried out. None took as expected. I submitted for replacement and Burgess said they would ship in the spring. They shipped new, better plants but there was postage due on the package. I have been trying to contact Burgess by website and emails and have been totaling ignored for 3 months. Never again.
Case Confirmation - #*******: Postage due
Sat, Apr 16,2022 6:42 pm
Burgess Seed and Plant Co (*******@eburgess.com)
To: you Details

Hello,

Thank you for reaching out to Burgess. This is confirmation that Case #*******: "Postage due" has been created. A Customer Care Agent will review your inquiry shortly.

We look forward to responding to you soon.

The Burgess Customer Care Team

[THIS IS AN AUTOMATED MESSAGE - PLEASE DO NOT REPLY DIRECTLY TO THIS EMAIL]

I will never order from Burgess again. I ordered tomato and mint early in the spring or little before that. Plants were suppose to be here first part of June never happened so I called because around here in Indiana we plant around mothers day. So they tell me oh yea your plants now will be June 22nd well today is June 21st and I get a card saying my plants are out of stock now. Well I'm going to play he'll trying to find plants now. So NOW WHAT BURGESS NO GARDEN FOR ME THIS YEAR... HECK OF A WAY TO RUN A BUSINESS..

Can't leave a negative review. They are thieves nothing less. I ordered over $300 stuff and they failed to send allbut the seeds. Asked for a refund and they sent a gift check for them selves once more only reciving seeds. Ordered $125 of trees never recived, sent me yet another gift check but for a whole $23.72. Customer service isnt even in the counrt- they have no clue what they are doing; but more then happy to stealyour money.

I placed an order in March for strawberry plants and a perennial shade garden. A shipping date was given for late May, as these are required to be planted in the spring. Every time I checked the status of my order the shipping date was pushed back one week. I checked the status of my order a total of four times, each time the order being delayed by one week. Come mid June, I was able to speak to someone in customer service. Of course, English was not their first language and they were very difficult to understand on the phone. Ultimately, he told me my order would be "rushed". Another 10 days go by and I finally received a shipping confirmation. Now, it is almost July and 100° outside, and I have received my shade garden, and strawberries. The strawberries look awful. I would be surprised if any of them survive. The shade garden was sent without the planting diagram, so that's frustrating. They are all bare root and very sad looking. They've probably been in these plastic bags since March! Will be interesting to see if any of them grow as well. I also ordered a bird net to cover my strawberry pyramid (ordered from burgess at an earlier date) it is a round pyramid garden and the net they sent, that's supposed to go with the pyramid, was long and rectangular. Also the net arrived with no instructions on how to use on the strawberry pyramid. Not even sure a long rectangle will fit on a circular pyramid anyway. Super disappointed and upset that my spring planting was delayed till summer and may not even grow at this point. Will never purchase from Burgess again, no matter how tempting the catalog looks!

After repeated attempts to get my order, I sent this to them: Can you please tell me why my order keeps getting delayed for shipping? When I ordered these items they were ALL were available for shipping and, I was told they would all be here around the middle of April to the first of May. I only received the Dwarf Cherries and I have since seen that you keep CHANGING the shipping time. It is going to be TOO LATE for me to get them into the ground and expect them to grow if you do not ship them. YOU TOOK MY MONEY, EITHER SHIP THEM NOW OR GIVE ME A REFUND. THERE IS NO EXCUSE FOR THIS KIND OF CUSTOMER SERVICE.
Needless to say: They have not responded, once again they have pushed back the shipping dates instead of giving the requested refund. I have lost $145.00 to them. Based on what I am now seeing, they are RAKING IN THE $$$'s and not giving anyone the products they have paid for.

In early March I made what I think of as a rather large order of around 300 individual plants, multiples of about a dozen different ones.

It is now mid June and the last items are starting to roll in with an order line every few days.

Everything is coming along nice for the most part. Happy and thriving with only one exception, a golden chain tree that was on the road for too long and may not make it.

All in all, expected from the reviews that it would be a crapshoot with a good chance of disappointment but I took it and saved a lot of money compared to nursery stock.

If you aren't in a hurry and order early enough, a great garden can be had for a lot less than from a brick and mortar.

I ordered a plum tree. Cherry tree. Currant plant... blueberry plant and a black elderberry... the black elderberry came broke in half. I planted the roots and it has not even started budding... since it was broke in half. All the other things I ordered are doing great. I did report it came broke. But they never sent me another one. Since when I did report it I had my emails of orders mixed up. Hopefully I can get another one

This is the least knowledgeable plant. Company in existence. I do not know how they stay in business. I am a retired certified arborist and know you dont ship trees in the summer. Well, they apparently don't know because they did. Trees will not survive in summer plantings when it is 100+ degrees every day. I ordered them a year and a half ago expecting a late fall delivery but noooo. My advice is not to do business with this ripoff company i ordered over $250.00 worth of plants from them in the past and only about $25.00 worth survived DON'T DO BUSINESS WITH THEM...

Late with order and all plants were dead or non-existent (just dirt). Beware the pretty catalogs and photos.

I ordered a 4 pack of tomato plants from Burgess seed and plants on May 6,2022. They did not ship them until June 1 and they shipped them by FedEx. It took 14 days for me to receive my plants and when I got them they were dead and unusable. Burgess does not refund your money, they only give you a merchant certificate for a future purchase. I will never buy from them again and maybe they should find a faster way of shipping live plants.

Ordered about 100 bucks worth of stuff. All brown dry dead plants sealed in plastic bags after about 2 months waiting. Molly at customer serves tells me they arrive in a "dormant state" and only need 6 weeks to rise from the dead. Hysterical.

I placed my order on March 26. The expected ship date was between 4/12 - 4/17. Todays date is 6/9 and they have shipped nothing, but I received my third notification that one of my items is now out of stock.

We decided to give Burgess Seed & Plants a try... their catalogue shows such beautiful varieties of plants. We understood the fully grown plants shown in pictures wouldn't be what they actually would send; but we were confident the small plants would grow into a beautiful additions to our yard.

The Burgess website gives some bs about sending plants at optimal planting for your specific region. Well, spring has long past and we're entering the heat of summer and we still haven't received plants we ordered the first week of May. I emailed asking if they could move things up... and there was no reply. I did manage to get hold of a customer service rep who just echoed the same bs about optimal planting.

Would I ever ordered from Burgess again? No chance. FYI we did order from Bluestone Perennials and received our plants in less than a week. Those plants, while small, arrived healthy, moist and well packed and are thriving in our garden. Burgess could take a page out of Bluestone's book.

In the fall I waited 5 weeks to get the plants delivered once I received an email posting the shipping. The plants arrived dead. I called and talked to someone saying that they will revive in the spring. They did not. I wrote 3 emails to complain and called one more time. I was told the company was sold and they will try to satisfy the warranty. That was 3 weeks ago, never heard from them.

I ordered in March a lot of plans, I only received one small pack of sunflower seeds, which were completely destroyed! Do not waste your time and money here. So frustrated!

Order kept being delayed and delayed and delayed until it was well past planting season when I canceled my order via echat. Echat service person didn't offer an apology or an explanation and did not even bother to spell words correctly!

Ordered tomato plants half arrived dead. The free stuff is back ordered... the rest of my order still not shipped its so late in the season some of the plants are on clearance sale now... please save your money

If you want what you ordered and still want to play games months after they should have shipped this is the company for you. If you want emails to go unanswered and live chat to leave you on hold this is the company for you. Never Again!