Burgess

I have ordered the few plants in March, waiting for two months to get an shipping status via email. Their phone is always busy. Finally got the response, which was not helping. Their response was that I can't cancel the order since it is already transferred to the shipping department. In my shipping status request, they wrote: "We apologize, as we do not receive ship dates until a package ships, so we do not know when the package will ship". This is terrible business.

Worst stock we've ever received from a mail order nurse. The plants came in a bag stuffed in our mailbox. They put more money into their catalog photos then they do their plants. Can't get through on the phone to get our money back for the rose bush that would just not grow and is almost dead despite nitrogen and fertilizer treatments to get it to grow. The yucca that arrived was dead already. Run don't walk from this horrible place.

After ordering in January I was of the opinion that I would receive the product in a timely manner. It is almost April in the Midwest and planting seeds inside is a must to get the plants going well to set out for harvesting before November. It is now late March and I have not received anything, not even the seeds. When calling to see when they would be shipped the CS person was very rude and blunt. "We don't give out ship dates" is all she would say. I will NOT be ordering from them ever again. If I could give negative reviews I would.

On 27 Feb 2023 I ordered several perennials from Burgess. I noted that these should be shipped in the spring in my area, Central Florida, ZONE 10A. On 13 June 2023 I received the order. On that day the outside temperature was in the low 90s, the dew point was 80 and the heat index was over 100. HELLO! THIS IS SUMMER IN CENTRAL FLORIDA! The order information is given below.
#1. The $40 Med Olive was a 12 inch stick with NO leaves.
#2. The two Sweet Boxes were essentially bare root. All the "dirt", abouc a cupful, was loose and dry in the bottom of the boxes. Another $20 wasted.
#3. Part of this order was discounted because Burgess had shipped over $80 of dead plants in 2022.
Frankly, Burgess deserves all the negative comments it gets, AND MORE!

Last fall I got an unsolicited catalog from Burgess seed, having never before done business with them. They advertised and I bought a quantity of pink daffodils, one single bloom, one double. (Pink is two of my granddaughters' favorite colors, so I bought for them to plant.) In the spring, nice singles and nice double daffodils bloomed. ALL YELLOW. Not a hint of pink. (I already have thousands of yellow daffodils and certainly would not have bought more.) Recently, I messaged Burgess's customer service, asking how they would make the situation right. BURGESS DID NOT EVEN GIVE ME THE COURTESY OF A RESPONSE.
I will never waste another penny with Burgess and suggest you do not.

The $134 of seed potatoes they sent were rotten, oozing. Filthy liquid was seeping out of the bag, and the powdery mold on some was so bad, we used masks and gloves to deal with the package.

The seed potatoes came late, too. So their offer of a replacement (they don't offer refunds) makes no sense. It's now too late to plant potatoes in my area.

Some of the seed potatoes had decomposed into sludge. It was really awful. I think my husband buried them in the woods, to help deter animals from eating them and poisoning themselves.

My plants arrived dead and their customer service was horrible and misleading. Don't buy from this place! You will be disappointed if you do! I would have given them a zero rating if that was possible

I ordered plum trees and strawberries in early 2018. They arrived when the time was appropriate to plant them. They were dead. I waited several months to give the plants a chance. Never any green. I've been gardening for decades and never have I seen such poor products. In 2019 I contacted the company to get the wretchedly inferior stock replaced. The company's representative said that if I sent a copy of the cancelled check and an explanation of the problem, the plants would be replaced. I answered the next day. I contacted them again this week to see when my plants will be in and the company said too much time has passed. It said it has no record of my submission. Never did I receive my mailing back, so I assume the company received it. My position is that the company should honor its promise, which it has chosen not to do. The products are inferior and the "service" is even worse, in my opinion. Buy from a more reputable company that sells decent plants. You'll be happier.

I recommend not doing business with them. A couple of years ago I ordered about $78 worth of fruit and flower plants. On arrival I was surprised to find that all the plants were basically roots in plastic bags. I right away knew that these plants are not going to grow. Anyway, I went ahead and planted them. Couple of months later none except one that was a grass showed any sign of life. I emailed Burgess with my order no. To tell them what had happened. They wrote back saying that to take any action, ie to replace the plants or refund the money the order no., my name, address is not sufficient, they need the shipping no. From the delivery package. Obviously two months after the delivery I didn't have the package saved to provide the information. The order no. In their computer would have given them all the information they needed, but they chose to come up with this excuse for not to refund or replace. That was my worst experience with a purchase I had made online.

90% of the plants I ordered were dead. I thought they were just dormant, put them in the ground and watered and waited. After 30 days I wrote the company and got back an email saying in order to take any action we need you to send us the original shipping list. This list was stuck on the side of the plastic bag the plants came in and was no longer around. I sent the date of my order, the order number and list of what I ordered. They obviously had a record of what they shipped. Customer service means nothing to these people so do not get taken in by all their promos. There is a reason for them

I am currently at 6 weeks of wait time on my order (mainly bulbs and seeds) and cancelled today. Every email response I received said that my order was in processing which would take 1-2 weeks. 6 weeks later... still waiting... Unacceptable. I had never ordered from this company, but decided to try it out. Never again. I'll take my business (and my yearly $500 flower budget) back to Springhill. The prices are a bit higher, but well worth not dealing with vague and very neutral responses. They say 24 hours for a refund, but we'll see. If not, there is always the BBB option. Buyer beware!

Dont be sorry and be fooled by low prices.If you want healthy plants, great customer service, go elsewhere. Also this place is the same under another name of "Direct Gardening"(Bloomington, Il.). Currently in process of trying to get refunded after several excuses of delaying orders.