Burgess

I ordered in january. I live in northern Michigan where if you plant tomatoes you need to get plants started indoors at the beginning of April. In spite of emails telling them that all they did was tell me they were expediting my order then delaying it more.i received my order the 1st week of May, too late. I have had a garden for more than 40 years this is the first year I will get no cucumbers, carrots or parsnips because their seeds just would not germinate.

I ordered a bunch of pants and small trees and not only did it come almost 2 months late but most of the plants were dead or dried out. Tried to get customer service and waited a week before they even replied then they never gave me an address to where to return it to since they have 2 addresses... Called the phone number hundreds of times but no one answers or busy always... :( Finally got an address and sent back everything and they told me that the plants and small shrubs were fine... They were all dried out and dead! No leaves and very dry. Will not give me a total refund! Stay away unless you want to go through hell to get your money back and horrible plants, service and will never buy from here or recommend!

I ordered an Angel Trumpet plant from this company in March 2023. It was on back order so I knew it would be awhile before I received it. It arrived today, May 27.2023. The plant was in good condition, but a note was included that indicated they ran out of the lavender color so they sent me a pink one instead. I did not want pink! I called and they will only give you a store credit, which I will not use because I never intend on using this company again! Wish I had read the reviews before ordering, lesson learned!

Carolyn

Burgess is a scam, they don't have a greenhouse, warehouse, or any supply. They go thru a third party and after 4 months of lies and excuses, I finally cancelled my order. Buy locally if you need something!

Plants arrived very late, after planting season was over. Most of them looked barely alive and did not make it. Some had mold. I did talk to the customer service and received a company credit only, which is not ideal because after my bad experience with the quality I would not want to order from them again.

I just received an order that was made months ago. Why would they ship it to MN to arrive November 4th when we have had our first frost several weeks ago? Now I will need to try and keep the outdoor plants alive indoors and hope they make it through until Spring when we can again plant in mid or late May of 2023.
This is totally unacceptable, and irresponsible action and I will NEVER order from this company again! The only reason I ordered a second time is that they wouldn't issue a refund of the plants that died in shipping months earlier. They let you order plants that are not even available and on a long back-order.

We ordered from Burgess over a year ago. When the plants finally arrived, many were dead and all but one of the rest died within a month or two. They sent us replacements, all of which died. Now they have stopped responding to my emails. They have not followed through with their guarantee. We have no replacements or refunds on their poor quality plants.

I wish I had seen these reviews before ordering. I ordered several items back in April 2022. The order has yet to be completely fulfilled. One of the few items that was shipped was an empty bag of mulch, no bulb at all. Nothing they sent me came up once planted. What I did notice was that when I got an "out of stock" notice on two items, they were actually still available on the website and showing inventory, but the price had gone up. As Burgess had already received payment for the items they were ethically obligated to honor my order, yet conveniently were "out of stock" when the price went up. This a garbage company with garbage customer service, get your bulbs & plants elsewhere. This is not a fake or plagiarized review, I also left this same review on the BBB site.

I ordered from this company for two years, the second year only because I had so much in credit from the first year. They take anywhere from 1.5-2 months to ship, usually only part of the order. I ordered strawberries early in the year. The season here is in March. I did not get the plants until July and they were either all dried up or rotten. Planted anyway, none took. Lavendar - plants covered in soil and all leaves dry. Planted - nothing survived. Packaging seems to be inappropriate for shipping as plants have too much moisture and rot before they arrive. I've had many other problems. I hear they merged with another company. Good luck with that!

This website is a re-branding of DirectGardening.com and is the same company with the same policies. While not 100% a scam, very draconian company that sells you dormant plants that may not last, and has long lead times and horrible customer service. See the full review at https://youtu.be/mlu45c2VbCU

Canceled order after 60 days. Burgess can not fulfill orders 80% of the time. The company advertises plants that they assume will be available from other suppliers but there is no guarantee. I was told by customer service that the boat containing a fraction of my order has not arrived from Holland and is expected next month. I called several times to inquire about my order and was coerced into believing that "Rush Shipping" would have my order shipped A. S.A. P. Finally a representative at Burgess told me the truth and I decided to cancel the order. I will take my refund and purchase plants locally. Please, do not shop at Burgess.

Ordered about 100 bucks worth of stuff. All brown dry dead plants sealed in plastic bags after about 2 months waiting. Molly at customer serves tells me they arrive in a "dormant state" and only need 6 weeks to rise from the dead. Hysterical.

What a horrible experience with customer service today. Good luck trying to get satisfaction when they mess your order up. 2 different reps told me 2 completely opposite things. I'll never order from this place again

I came back to do an update on a review I left here awhile back for the 5 in 1 PLUM TREE. People on here were upset they received a stick verses a grafted tree with branches. As stated before, upon inspection, I recognized they're using the bud grafting method. 3 of the 5 grafts grew into long healthy branches plus a few branches from mother plant. I'm ok with this. Enough for cross pollination. We've had weird weather since early spring so I expected a bit of damage.
I'd still order from this company despite their shortcomings. They might be rough around the edges but anything I've ordered has ultimately been fine and customer service has helped me in the past.

I had to contact the Better Business Bureau to get the company to send my order after two months of waiting, emails to the company & several phone calls which never go through. It's always "busy". The order arrived with yellowed plants at best and some were dead. Their business practices are deceptive and customer service is HORRENDOUS. Do not order from them. They are a huge rip off. I asked to cancel an order they haven't sent yet, but charged me for. They did not even acknowledge that request. I don't expect to get my money back, but I will do my best to be sure nobody else gets taken advantage of by this company by leaving reviews..

Don't order from Burgess! Last year I wasted almost $200 for plants that did not arrive until well after the planting season for them passed. When they did arrive, they were in very poor condition, with a good bit of mold and slime. No one answers the phone, and their customer service email results in an auto reply, so it is clear no one monitors it. I sent my plants back, but never received a refund. Save yourself some heartache, and order from a reputable company.

I placed an order on 2/15/22 (46 days ago) and still haven't received it. Every time I check the status, the shipping date is pushed farther back. It's currently 4/18-4/23, more than two months after they charged my credit card. I've chatted with their support several times and each time they promised to expedite the shipping but still nothing.

Placed an order over a month ago. Based on their information the items were ready to ship and would be shipped in 5 days. Every week I check on the shipment and every week the dates get pushed back another week or two. Customer service is none existent. They just take your money and ignore you.

Don't order from this company! My order was placed on 4/24/2020. Credit card billed. Repeatedly tried to call for shipping information but their line was always busy. Sent 4 emails and noone ever replied to me. Received shipment today on 6/13/2020. Plants were dry. Mosquito geraniums were dry and broken (pic added). Some of the roots had mold on them. Substitutions to my order were made that I didn't want for two items that I ordered that definitely were not of equal value. Save yourself the hassle and DO NOT order from Burgess!

I have placed an order for over $750 with e Burgess and I'm sorry to say that it was a total loss. I received rotten products, the survival rate of what I have received is about 40%. What's advertised as trees are twigs ready to die. After more than six months they have not filled my order. No one with an iota of brain would buy anything from this outfit. They must be shot down. The customer service sucks, their phones are off the hook must of the time and they are very rude if you can talk to them. Never buy anything from this scam outfit. BAD, RUDE, IRRESPONSIBLE, and Complete waste of time and money. Save yourself the anguish and frustration and don't believe anything they say. Their Catalog looks nice but it does not represent anything you would receive from those people