EbonyOnline

I personally believe that they are a great company and their customer service is wonderful, especially Patti, she was so nice and sweet as she helped with my order. The only thing was wasn't great for me was the fact that I did not get an email with my tracking information for both of my packages, I had to call them to get that information. Other than that, I would highly recommend them!

Hello hello ladies you must continue to support ebony online I have been a loved with an Account member for over 7 years and absolutely loved my lace fronts the daily andvmosel model collection I have collected all the colors at least three of each and thats alooot of hair lolol... simply amazing and quality hair. Beautiful. You guys five stars thank you ebony online :)

Ebonyline never disappoints. Desiree always provide the best in customer service which keeps me coming back!

I been a customer of ebonyline for years. I can no longer order from ebonyline because fed ex delivered my package to the wrong address. So therefore I had to go through the company which was ebonyline to get a refund. Now I don't think that was fear because fed ex delivered my package to the wrong address, so I feel fed ex should have to pay. Ebonyline got upset and when I placed a recent order they regret to inform me that I can no longer order from them because of that situation. How is that my fault? Why am I being punished for being a customer for years and fed ex delivering my package to the wrong address. Never happened before. It's cool.

They are very responsive and legit! Wigs are amazing quality! They do respond fast and will you give you other choices of hair colors if one is not available.

Fast shipping and great customer service. Thanks ebonyline and Larissa. They have the cheapest shipping around. I Paid only 2.99 for my Outre Julianne that was shipped within 2days if purchase.

Reviewed by Chevanese Billings-Reid

Great customer service, I was emailing a customer representative ZAHID who let me know immediately after I emailed them about an product that was not available in there warehouse to ship it out and ZAHID informed me they had to get the product from the manufacturer but instead ZAHID informed me that I can replace my product with a different product that was already available in stock. I am really appreciative of there great customer service.

These reviews must be bought because they are terrible! Unprofessional customer service and some of their products are some type of replica/bootleg quality that is not consistent with well established beauty supply stores with the same products. Save your money and time!

Omg?! I'm so happy, this is the only site tha I found the Manhattan Girl wig color 3T/613! This wig is absolutely gorgeous! I hope they'll re stock with more soon, so I can purchase more! Aneliz from Ebonyline is very professional, and very friendly! She always got back to me with answers to all my questions!

I am someone who spends thousands of dollars a year on hair and hair products. This company had quick shipping and an easy to navigate site. What stands out the most is Customer Service. Larissa was very friendly and made me feel valued as a customer. I wish everyone could be as professional and friendly as Larissa. I have now set up an account and look forward to my next shipment. Thank you Larissa <3

When your health condition results in the requirement of wigs/hair pieces, it is important to deal with a wig/ hair supply company that understands and is very sensitive. EbonyOnline is that company. They are professional and fast.
Larissa is a very sympathetic employee skilled in dealing with customers who are wig wearing patients.
I will always use Ebonyonline to satisfy my hair care needs.
Thank you sincerely.

I would like to give a shout out to Zahid. He gave me great customer service and got back to me in a timely manner. He was very professional and very helpful.

This is a great site to get beautiful and affordable wigs. Customer service is great, Zahid was helpful and polite.

Ellie was my virtual assistant and was Very Knowledgeable of the Products and Services! I love it here the wigs are AMAZING and very Good Quality even the synthetic hair is Great Quality. I have told my friends and Family to order from Ebonyline … I highly Recommend their products and customer service. My order came pretty fast too! I will Definitely order More styles in the near future. The colors are very vibrant as well! FYI 5 STARS FOR EVERYTHING!

I placed an order over a week ago almost two weeks, I reached out to Ebony.com to ask about my order it was my first time ordering from them. Every day since the Day I ordered my order has been with their shipping department! They Reps are sooo unprofessional u can tell they are very young! They went back and forth with via emails. Just to much I would not recommend anyone to order from this sit it is not reliable and customers are not taken serious.

Reached out today for assistance and Ellie was very responsive and solved my issue quickly. Great customer service is always deciding factor for me when choosing to do business with anyone. I was pleased with my services today.

I LIKE ORDERING WIGS FROM EBONYLINE THEY ARE NOT AS EXPENSIVE AS OTHER STORES AND THEIR WIGS LOOK NICE.

Thanks so much. Customer service was great and very helpful. Daejonna D was the person that helped me. Thanks for your patience

I'm very impressed with their service and delivery was made days before date they had estimated. The hair came well packaged and without bad odor. I will definitely be doing a repeat purchase from this site. *******@gmail.com

Hi there, yes we've all heard the horror stories, not receiving orders,etc I recently placed an order, with ebonyline, my order was shipped to me and I received it which felt like a matter of hours after, i even emailed them saying i cant wait to do business with them again, in the future, i know in my heart those guys wil continue to give great services to their consumers.

They charged my CC 5 times & only refund 4 charges. Forced me to use store credit! Never again!

It looks very nice and fast shipping. Customers would be happy to shop here. I'd shop here again. I'm writing this review

The image from the shipper showed a TV instead of the package. Ebonyline refused to file a claim for the shipper to investigate. Terrible service! Do not ever buy from this site...