EbonyOnlineReviews 828

I ordered a few pieces from them and after waiting like 3 days I got a message from them saying because my address and billing address is different that they needed to see a picture of my ID, and a picture of my credit card front and back. So I sent this and waited more days until they sent a message back saying we don't even have the color you ordered. So I ask for a refund and they processed it. Now why would a company take my payment, and then ask me for extremely personal documents just to tell me they were out of the hair I had already ordered? I call scam. Be careful.

Ms Larissa was amazing w assisting me love ebonyline been shopping for years all their wigs are great quality

I have been a satisfied customer for over 3 years now, best experience with Larissa and their WIGS! They email you and let you know regarding your status of your order. If its going to take longer of be late in any way. If they don't have your order, they offer other similar products.

How are u taking peoples money and have no tracking available for the product they purchased… felt like a scam but they refunded my money after I had already waited the full processing time the email said to give them time to do. Order placed on June 24th and still no confirmation by July 5… smh if u have patience gone ahead and see what u get.

Great hair. Always have many options never have had any issues with orders. I love when they have shipping discounts. ZAHID was great with helping my order.

Been shopping with them for a couple of years love them! I have never had to return hair or make a return. I've always loved the quality and texture of every week that I bought from them the half up half down are my favorite wigs

This company is very prompt and professional when answering questions and keeping you updated with your order. Zahid was very patient and was very quick with response, not only that but Zahid helped me to make sure my order was correct and even switched out a few items for me without any problems.

I had a series of questions and larrisa answered them to the best of her abilities. She was also very patient with my concerns

The item was as described. The shipping was very fast. The quality of the item was better than expected.

In the past this company was great now it's trash. On one of my orders it took 3 weeks for me to receive my order. They didn't send out an email or call to let me know the delay. The reasoning behind the delay was because they were out of severe items I ordered. Which wasn't sold out when I ordered the items. The very next time I ordered, I once again patiently waited two weeks before contacting them only to be disappointed my order was canceled. Customer service personnel Larissa was no help and have no compassion for customers, may need to find a new carrier.

I have been a customer of Ebonyline for years & I have always been happy with my purchases & the received items in a promt manner. They are the best place to order wigs.

I like ordering from ebony other places wigs don't look like the pictures the quality is good and pretty

I love the wigs I ordered from your company everyone thinks it's my real hair and I feel an air of important

Ellie was my virtual assistant and was Very Knowledgeable of the Products and Services! I love it here the wigs are AMAZING and very Good Quality even the synthetic hair is Great Quality. I have told my friends and Family to order from Ebonyline … I highly Recommend their products and customer service. My order came pretty fast too! I will Definitely order More styles in the near future. The colors are very vibrant as well! FYI 5 STARS FOR EVERYTHING!

UPDATE: TO ANYONE DOING A REVIEW TO RECEIVE POINTS DON'T BECAUSE YOU WON'T RECEIVE YOUR POINTS THEY ARE JUST USING YOU FOR FREE GOOD REVIEWS WHILE HAVING BAD SERVICE

Ellie was incredibly unprofessional and ended my chat because she didn't want to answer my question. I've ordered here before and received great quality hair but this order was under false advertisement and that's such a shame because it used to be really good hair. Joyce made it seem like she fixed the issue and she did not. The colors I ordered were NOT what I received and they literally replied saying the color chart is just a "reference" and that they are not accurate. What's the point of having the colors shown when that's not what you're going to receive?

Their return policy is also horrific, y'all. You have to PAY to return an item AND they'll take 20% of what you paid as a "fee" so you won't get a full refund if you do return. Absolutely unethical and terrible.

You will wait at least 2 weeks for your order regardless of whether you pay for shipping or not. They are quick to take your money but at their slow pace to send out the merchandise. Use best hair world they are awesome! The customer service at this company is terrible at best! You will sadly disappointed!

Every time I order from Ebonyline they are always out of stock AFTER I buy the item. The last item that I bought was purchased on Thursday. I didn't hear from them at all so on Monday I had to check on the status. That's when I was told that one of my purchases was not in stock so if I were to wait for the item to be in stock that will delay the delivery by up to 7 days UNLESS I choose a different color from what I had originally ordered.

I choose priority shipping, which was a lot more than standard shipping so the fact that I paid the extra money only for me to not only have a delay but to also not be able to get my full order is aggravating.

In conclusion, there are plenty of other sites that keep up with and let you know up front what they have in stock. Skip the hassle and avoid shopping here!

I was very satisfied with the associate Larissa, She was very efficient, and seem to care about resolving my issues

Items were great. Arrived on time and as described the first time, I love shopping here. Items are a good quality for their price. So far I have been getting good costumer service but the only thing I would like them to improve is their stock inventory that they show on their website. It's the 2nd and 3rd time I ordered a few wigs and they reply that they are out of stock unless I want my order to be delayed 7 days. I would just wish they would be transparent in letting us know what is out of stock from the get go and then maybe let us know when it's back in stock? That's just an area i think they can improve on. Otherwise great products.