EasyCanvasPrints

It's like playing Russian roulette with this company's printing process. I ordered two canvas prints, the first one a sepia-colored image which was reproduced correctly. The second one unfortunately was delivered with an orange tint throughout the image. When I opened the box, the first thing I saw was orange. Even the bright white pants from my original submission were tinted pink. After sending photos of the orange-tinted canvas, Allen from the "Customer Love Team" at Easy Canvas Prints agreed that "the lighting in the pictures is very orangy/hazy."

He blamed it on the original image. However, I have had the image reproduced in large scale before and never had this problem. I use photoshop at home where I can blow up the image to detect for these flaws.

He said the retouching fee would be around $20 to have their "art team edit photo to counter act the orangy nature." He later wrote, "To have us correct this photo and reprint the canvas you would be looking at a total charge of $29.30 which would include a retouch fee for our art team to edit your photo, as well as a shipping fee to send the canvas back out."

Despite repeated attempts to also draw attention to the fact that my signature at the bottom of the right hand of the image had been cut off, Allen never addressed it.

Allen said the second option, reprint with a new image, would be at no cost except for a shipping fee of $14.30.

However, after about five emails, and no attempt to even address the other issue of my signature cut off at the lower right hand corner, I hesitated to risk another Russian roulette, a hit and miss of getting a quality print, so I chose to forego having to deal with their unreliable printing process. If they couldn't get a simple color image done correctly or deal with a signature placement, I hesitated to even pay 14 bucks in shipping and risk another similar situation.

Not only did they ruin the canvas print, but a special gift I was to give someone. I will never use this company again and I suggest you don't either..

It is very blurry... i have ordered before & was happy with picture... this was a collage & there wasn't mentioned a issue w pixel.

I was looking to get some recent, some old and some scanned photos made into canvas prints. After searching online I came across Easy Canvas Prints. I was amazed at the pricing and was a little hesitant to order thinking quality might not be very good at these prices. I wasn't willing to pay 3 or 4 times more at other sites so I dug deeper. After reading lots of negative reviews on Easy Canvas I became very concerned so I decided to call customer service. Some reviews said customer service was non existent but I was able to reach someone right away. The woman I spoke to was very helpful and answered all of my concerns. She walked me through the process and waited until I had uploaded the prints and sizes I wanted. Then she accessed my order and sent me an email with my prints so that I could proof them. We talked about complaints regarding the mirror image wrap and she explained that there are different options that you can access online, which I did with her help. I ended up going with the black edge as I didn't like the mirror wrap either. I placed my order, for 11 prints ranging in size from 11" x 14" and 8" x 10", on January 10,2023 and received my order on January 18th (shipped to Canada). I was excited but a little anxious to open and view my order but when I did I was very happy. The prints look great. The frames and edging look great. Some of the photos I used were scans of photos from 1998 and 1999 and they turned out better than I had expected. All in all I am very pleased with the quality, the customer service and the timely delivery of my order and I am extremely pleased with the price. I will definitely be ordering from Easy Canvas again. I would recommend calling customer service for help in choosing the options and to have them send you proofs so you can see the finished product before ordering. Cheers

I've used Easy Canvas Prints for years but may not use them again. Ordered an 11x14 print at the "special price plus $9.99 for shipping. Fine. They even sent me a new offer to order another 11x14 free, just pay shipping. I responded to this offer and ordered the 2nd print. However they charged me the regular "special price" plus $9.99 shipping. I was unable to change my order,,, their website would not accept my attempt to change my order quantity to "0". So my order was processed. I immediately contacted customer service and they apologized and promised to credit me for the difference which I deemed to be $14.99, the price they charged me for the print. Turns out they only credited me $6.85. When I asked why they said that shipping on the "free" print was $17.99. Here's their response:
"The offer for your free 11x14 canvas just pay shipping+tax has a shipping fee of $17.99 & tax of $0.99 for a total of $18.98 for a cost difference of $6.85 from the $25.83 you paid. The current promo applied on your order is for up to 87% off canvas with $9.99+tax shipping, each promo has a different offer for shipping along with a different offer for the canvas cost."

Seems to me their free print wasn't free after all as they jacked up their shipping price by $8.
Granted $8 isn't a huge sum of money but the business practices employed by Easy Canvas Prints -- first charging full price on the "free" order, not allowing an order to be changed on checkout, and increasing freight charges on the free item all add up to a lot of inconvenience and second thoughts on using their service in the future. Too bad, I was happy with their product.

Great customer service to reprint my order which was much too light. Charged for shipping AGAIN though.

Love these so much! The price is soooo worth the quality and the finished product is absolutely stunning

Absolutely beautiful canvas prints! Wouldn't shop anywhere else! Quality products, great prices! Thank you.

I was worried my image would Pixelate when blown up but it's fantastic. Quality work with the gallery wrap as well.

As a professional, I was initially pleased with the color and overall look of their canvases (despite being printed on polyester canvas instead of cotton/cottonblend. But that's where the satisfaction ends. It turns out that on closer inspection the frames are made of pressed paper-like fiber, their stretching is sub-par, inconsistent, and prone to significant sagging in less than a year of hanging. The larger the canvas, the greater the sag, even in a climate controlled environment. Their basic hardware, a simple sawtooth, is inadequate and pulls loose from the cheap frame. I have had to replace all of my hardware. One pulled loose randomly and hit the floor.

When the sagging problem became significant (4 canvases in my studio deteriorated to an unacceptable level, and one frame actually began to wobble, indicating that the canvas was holding the frame, not the other way around) I contacted the company, sharing photos and videos of the defects. They looked them over and merely concluded that they could do nothing because the canvases were "out of warranty"(90 days) and suggested I use a blow dryer to shrink them. Really. I explained that sagging is a structural problem and that I cannot sell a product to a client with instructions to blow-dry it once the defects start to show up, but that was their FINAL word. So my final word to the wise is: RUN, don't walk from this company! The canvas is polyester, the frame is paper fiber, the hardware is dime-store quality, stretching is amateur, their shipping prices are excessive, and their customer service is an insult. (By the way, they call it customer love - don't be fooled. Management doesn't empower their customer service staff to fix problems, only tell them nicely to shove it. Use a blow dryer. Really? It is the automotive equivalent of putting sawdust in the transmission.

I spent a LOT of money with this company - 40 canvases - and am now waiting to begin hearing from unhappy clients when their canvases begin to fall apart as mine have. Lesson learned. Stay away from EasyCanvasPrints unless you enjoy being taken for a ride. By the way, when I got a third customer service person on the line, she answered the phone "Banners on the Cheap" (apparently they outsource "customer service" to a company that handles complaints for more than one company. When I was bumped up to their senior level person, he basically said too bad. Yes it is.

Could not beat the price the whole ordering process easy. The quality of the pictures were awesome

Exactly what I wanted and ordered. Great quality for such a low price. Will use them in the future!

High Quality with Low Cost and from Large Size to Small - EasyCanvasPrints is worthy for displaying the beauty of your Art.

Poor quality. Customer service is literally repeating the same thing over and over and we're getting nowhere. The canvases were blurry but two specifically were BEYOND unacceptable. Same camera from same photographer so it was not the image quality at fault The solution is to blame the canvas texture and refund me for two of the canvases MINUS 20% and MINUS shipping?!? I am literally looking at all 6 and there's clearly something wrong with 2 of the 6. How would I ever be responsible for production and shipping fees when the error was 100% the companies fault? Why would I have to fork over money for something the company promises to offer? And then to be told they cannot reprint them? It's been a very frustrating experience. I have been asking for a solution and none yet after days of back and forth. I will never use this website again. Many others out there with higher quality product and customer service agents. Do not use this site.