I was a satisfied customer until very recently. All ran smoothly with my subscription. Then an item was previewed that I desired and so I placed a pre-order in November for the item due to be released in mid-December.
It is now March and I have still seen no sign of the item and customer service has been absolutely atrocious, with the item now even having gone out of stock - had they refunded me sooner I could have ordered it!
On top of this, it has been routine to wait up to 15 days between emails from Eaglemoss and today they finally got back to me to say they're issuing a refund - for an item that I did receive as a part of my now cancelled subscription and that is under half the cost of the missing item!
Not one of the people (half a dozen now) who have engaged with me via email have provided a direct contact number for me to discuss this case with, so I am once again reduced to waiting potentially days for a reply, despite responding myself within minutes.
Even ordering something brand new all you get is excuses why they can not ship. Can never tell you when it is going to ship. 2 years later and they are still waiting for a pin to come back in stock. They really need to shut down service to the US all together. Just get it through a 3rd party if you must have it otherwise AVOID dealing with them because they really don't care about the customer. Just take your money and give you nothing.
If you place an order you won't hear anything for weeks and when you ask for an update they'll send you a fake tracking number and say it shipped. The tracking number starts with "em" for eagle moss - so essentially it's a lie when they say "it shipped". I'm in the middle of a dispute to get my money back. $127
Do not do one of the car build subscriptions. I got their first kit and then never heard anything on the next shipment. Its been months and ive still not gotten it. I emailed them and they said the next kit was on back order. Not what you want to have happen on only the second shipment of the build. Don't waste your money with them just read through all of the other reviews. I looked through them and thought my experience would maybe be different than everyone else's... It was not. Stay away from Eaglemoss!
No tracking provided, never got my order. I'm currently waiting for a refund. I wouldn't recommend eaglemoss to bad because they have a nice product but a bad business ethic.
Purchased 9 items on their website on 11/7/20. Called their customer service 2 weeks later to check on my order, they could find no record of it. Called several times the next few days as well as sent numerous e-mails, they finally found my order, said it was sent to USPS, provided tracking number, to be delivered on 12/7/20. Never received it, called again on 12/14/20, they said it must have been lost, would re-ship it. Called on 12/18/20 to see if it had been re-shipped, they said they were out of stock on 4 of the 9 items and could not tell me when the rest of the order would be shipped. Working now with Paypal to cancel my order and get a refund, as Eaglemoss appears to be a completely scam operation. Do Not purchase from them!
Totally agree with other complaints about this company. I subscribed to Knit & Stich several months ago and still have not recieved my 'free gifts' as they say they are out of stock! For over 3 months?! Have cancelled my subscription. Will definitely not join Eaglemoss in future.
After taking my order and my money they gave me a fake tracking number. I contacted their support a number of times only to be lied to each time. The USPS tracking website says "Status Not Available
The tracking number may be incorrect" weeks have gone by and no package has arrived contradicting their 5 to 7 days delivery time. It will never show up so I lost my money and they will probably keep charging me and sending nothing despite canceling my subscription. This company is a complete mess. Either a scam or completely incompetent.
The company offers awesome products but I wish I never heard of them. They don't promise what they offer. They are quick to take your money but slow to ship your items. I have no clue why it takes them so long to ship. I was so pumped to do ECTO-1 build but now so disappointed in how they do things. It's like a bad relationship. Now with a partial built car I'm lost at what to do. Im a honest person and would tell you to think twice before participating in there build up programs. I would buy the 1:6 scale that's already built. I fell sorry for the customer service reps because I'm sure they are not getting the training they need. Come on Eaglemoss! Get your act together.
It was so hard to get any info about tracking
Placed an order in October now December still no order
Called multiple times after 5th call got a replacement but still no order and no tracking info
Took about 8 months for Canadian site to come back up
It's a nightmare
Order, pay by card do not subscribe
This company will keep taking money from your account and never send the items you have paid for
When you call them they say wait, if you send an email they never respond to them
Overall the items are okay, I will never purchase from them again and forget completing the set
SH*******
Untrusted and truly scam eagle moss
We have tried to call them and email with no replie at all from them totally ignoring us.
They have send some broken, some damaged, some second hand toys and in unsealed open damaged boxes.
Very unreliable and when we complained they demand the hole thing to be returned and we must pay the postage and that is more than 75% of the price. Totally dishonest un fair. Please be a ware from them.
I ordered my Delorean model back in April and was quick to receive my first package. Now I can't seem to get my next order even though I have been billed for it. No response to emails to them. I will say that whenever I call I get a friendly representative, however all they tell me is that parts are not available and I'll e my package when I get it. Unacceptable. They have my money, send me my parts.
Tried both Astin Martin and Willy Jeep. Both models are now in backorder on kits with no date for fulfillment. YOU WON'T GET YOUR MONEY BACK EITHER. I have asked for shipping labels on the jeep to send it back for refunds. Even though they are at fault by not having inventory to send customers, it is your fault for not being satisfied with a half built model.
Without a doubt Eaglemoss is the worst. I'm at part number 50 on the James Bond DB5 and haven't received anything from them I a while. They don't answer emails and when you call you never get the same answer twice. Missing parts, back ordered parts, never goin got, es that I was supposed to get, and on and on
Stay away from Eaglemoss! You'll be glad you did
I ordered a Dalek Parliament Set from the company's website, the website told us that we would receive a confirmation email on our purchase, after 24 hours we did not receive any confirmation email. So we sent an email asking them if their was a problem and where the confirmation email was, after 24 hours again no reply. We got worried that it was a scam so cancelled the order at the bank. We then notified them of our order cancellation. We did not look at reviews of this website beforehand and looking back at it we should have. This website and company is a SCAM. Do not buy from here. They do not respond to emails and are probably fake. If this does happen to be a legitimate website, please respond and explain and we might replace our order.
I saw their ad in a magazine for a subscription service to learn to knit. Every month you would get materials and instructions that would teach you to knit and then in the end you would put all the squares together and have a sampler blanket. Problem was half way threw it the decided they didn't want to do it anymore. I've spent all this money to make part of a blanket and they refuse to give me information on how to finish the other half! Don't wast your money with them.
Do not use this company, they repeatedly take your money for subscription, but do not send out the items that are part of said subscription. Worst company ever. Cannot attach a photo as proof of purchase as they don't send you your items.
Been trying depesperately to cancel my magazine subscription and yet no option allows me to do this. Impossible to get through on phone. Online tells me I can only cancel by phone. I just want them to stop taking my money for something that I never even open the delivery of. I'm not asking for my money back I just want to cancel.
I have a premium subscription to the Eaglemoss DC Comics Graphic Novel collection. I am supposed to receive two books per month -- but Eaglemoss has not sent me any shipments at all for FOUR AND A HALF MONTHS now.
When I asked Eaglemoss customer service about this, they replied that they stopped sending my subscription shipments because a "Green Lantern premium book has regrettably been unavailable".
That, of course, is not an answer at all. Needless to say, it is absurd to suggest that the unavailability of one single book is an acceptable or logical reason to completely stop sending any other books in my subscription -- for over four months (and counting). This is utterly ridiculous.
When I asked, they refused to give me an answer as to when they intend to start sending me books again.
Overview
Eaglemoss has a rating of 1.1 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eaglemoss most frequently mention customer service, tracking number and credit card. Eaglemoss ranks 58th among Comic Books sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members