Michael S.

The setting: 3 IN STOCK ITEMS that were ordered on Dec 5th.

At the time of the order, the website stated 2-3 business days for processing, and 7-10 days for standard shipping. After 6 business days of the website order status showing as processing, I emailed customer service on 12/14 for a status update. I received a generic response that my order had been sent to the warehouse for fulfillment. Unsatisfied with this response, I called customer service on 12/18. The representative informed me that my order had been sent to the warehouse on 12/7, and should have been shipped no later than 12/12. She could escalate the issue, but nothing more. Less than 4 hours later, I received an email with an Eaglemoss tracking number. Basically, an "in house" tracking number from Pitney-Bowes assigned until the actual USPS accepted the package.

On 12/21, I received an email from "escalated" customer service stating that eaglemoss had no control over shipping via USPS, and that I should have my package by 12/29. All well and good, but that didn't explain why my order sat at their warehouse for two weeks prior to being fulfilled. So much for the plan of Christmas presents!

The last update? My package allegedly arrived at a Pitney Bowes in Alanta, GA on 12/23, and left the next day on 12/24 in route to a USPS facility. As of 12/29, the USPS still has no record of it.

In summary, I wouldn't recommend eaglemoss to anyone, and in the future I'll be using a reseller or doing without. It's simply not worth the headache.