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  • DuckFishElectronics

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Overview

DuckFishElectronics has a rating of 3.15 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. DuckFishElectronics ranks 196th among Mobile Phones sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4
7
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What reviewers want you to know

Positive highlights

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Critical highlights

  • DUCKFISHELECRONICS.COM by far has given me the WORST CUSTOMER SERVICE EXPERIENCE EVER!
How would you rate DuckFishElectronics?
Top Positive Review

“This company satisfied me and I am happy.”

Anita S.
1/17/19

Wonderfull iPad and iPhone. Otherwise a great service, quality, prices. I think it's the best place where people can find a good product with such low prices. God Bless you, guys.

Top Critical Review

“This is a very dishornable business! Be careful!”

BandC C.
1/31/19

This is Chris from B&C Cellular. We have place a $6849. 23 order for phones They send us a lots of not working phone and some phone we don't even order. They call it substitutions but never ask if we need them. They give us 2 Samsung S7 for substitution 2 Samsung S8 we paid for order. And they call it fair substitution and never ask if we agree. At the end. We have $2008 dollar product missing for no reason. The "shipment 4" in attach don't even match what they said. It is not iphone6s+ but Samsung s6 and s7. We got some s6 s7 them don't even work for "Substitutions" We contact RMA department they don't even admit s6 s7 come from them even we do have the shipping list the Duckfish sales send to us. EVEN THEIR EMPLOYEE SIAD THAT. TOTALLY A SCAM! DO NOT BUY FROM THEM FOR YOUR SAKE!

Reviews (33)

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Reviews that mention popular keywords

customer service (7)
Thumbnail of user anitas130
1 review
1 helpful vote
January 17th, 2019

Wonderfull iPad and iPhone. Otherwise a great service, quality, prices. I think it's the best place where people can find a good product with such low prices.
God Bless you, guys.

Thumbnail of user raphaelq
1 review
0 helpful votes
October 23rd, 2018

Simply put, exceeded all of my expectations. Easy ordering system with quick delivery!
The iPad Air 2 I ordered looked brand new even though they said it was used!
Definitely made my day. Absolutely will order from them again in the future.

Thumbnail of user silvas2
1 review
1 helpful vote
October 27th, 2018

My iPads Air I ordered came on the next day and they were very well packed. I suggested this company for all my friends. It helped to save money, time!

Sincerely,

Silva.

Thumbnail of user meril1
1 review
0 helpful votes
October 27th, 2018

My goal was to get a good device before my long trip for my business. My friend suggested me Duckfish Electronics. They sent me iPhone faster than expected. Great functionality, fast delivery! Thank you so much guys!

Thumbnail of user paulm960
1 review
0 helpful votes
October 27th, 2018

Products I ordered came on time, were well packed, shipping costs were reasonable and the product was good quality. Order tracking helped me see package right to front door. If they have what I'm looking for in future I won't hesitate to place an order.

Thumbnail of user leej125
1 review
0 helpful votes
October 23rd, 2018

Great products and great prices. And fast shipping too! Thank you Duckfish Electronics, I will definitely order from you again!

Thumbnail of user davidm552
1 review
0 helpful votes
December 12th, 2016

I Have bought from this company multiple times and you always get what you pay for. This company deals with used devices so its understandable if a phone is sent out and ends up being defective, but they have stood by their products even if one or two devices needed to be returned.

You do pay for return shipping, but they are quick to give you store credit or an exchange in my experience.

My company has sold many of their devices over a couple years and we have not had any customer complaints. I would recommend this company to anyone in a re-sale business.

Thumbnail of user ff39
1 review
0 helpful votes
September 12th, 2016

We are wholesale company and we bought already 3 times from Duckfish Electronics in the past few months. Each time we increased the quantity of our order because we were very happy with the quality of what we received.
Their product have a very low defect rate, they are professionally packed and shipping is always fast. Payments are easy to make and their customer service is also very responsive.
Prices are just great, they have great deals going on all the times and we are able to sell the stock quickly. We are ready to make our next wholesale order this week!

Thumbnail of user bandcc
1 review
1 helpful vote
January 31st, 2019

This is Chris from B&C Cellular.
We have place a $6849. 23 order for phones
They send us a lots of not working phone and some phone we don't even order.
They call it substitutions but never ask if we need them.
They give us 2 Samsung S7 for substitution 2 Samsung S8 we paid for order. And they call it fair substitution and never ask if we agree.
At the end. We have $2008 dollar product missing for no reason.
The "shipment 4" in attach don't even match what they said. It is not iphone6s+ but Samsung s6 and s7.
We got some s6 s7 them don't even work for "Substitutions"
We contact RMA department they don't even admit s6 s7 come from them even we do have the shipping list the Duckfish sales send to us.
EVEN THEIR EMPLOYEE SIAD THAT.
TOTALLY A SCAM! DO NOT BUY FROM THEM FOR YOUR SAKE!

Thumbnail of user mikew243
1 review
1 helpful vote
May 9th, 2017

WE Buy Grade A send us Grade C with Reporting Stolen, And the signal keep searching, phones blank in and out, the screen not touch, Frozen

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryt61
1 review
2 helpful votes
January 1st, 2015

Great service and equipment, love the honesty and service of this company.
Their equipment is used and we share same values for our environment of Green and recyclable electronics. This company is helping the environment with great service. We have had consistent service and understand that sometimes used equipment may malfunction. They have great return policy.

Thumbnail of user erico18
1 review
0 helpful votes
December 2nd, 2015

I have purchased over 100 phones from this company. Shipping is same day or next day depending on my payment time. They are very fast to respond to emails. I have had a few defects. Returns have been pretty easy and I always received a refund or exchange. The only negative is their grading scale. Condition is stated as "A/B" condition but they are actually C/D condition, sometimes worse. If you want great condition, you need to purchase the "Grade A" phones which are more. Once you understand this, you just take that into consideration when ordering and everything is good. I wish they would update their grading scale. I will continue to purchase more every couple weeks. Very good supplier.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlosz7
1 review
2 helpful votes
December 3rd, 2015

I have bought several number of smartphones from this company, and they always ship the merchandise within a day. Their quality is good, it matches their price.
All the staff are kind, and they make it very easy to work with them. They helped me believe in myself and get closer to the person I want to be in a future.

Thumbnail of user esthelam1
1 review
0 helpful votes
December 9th, 2016

Just to highly recommend Duckfish electronics, I have purchased several times with them and their attitude towards me is highly proffesional, excellent service, and their orders have arrived just on time. Thank you so much for a excellent service!

Thumbnail of user charlesi8
1 review
1 helpful vote
November 19th, 2015

I bought the Apple iPod Nano 5th Generation for my granddaughter from Duckfish Electronics. She wanted one and I promised to buy her one for her birthday. I had purchased already from duckfishelectronics.com and I had a great experience with them so this was the first website I checked out. They had what I was looking for and price was excellent too, it was only 54.99 for a used iPod Nano 5th Generation. They also had the pink color my granddaughter really wanted. I immediately placed the order and 4 days later the iPod was delivered. How happy was my granddaughter when she saw what was in the package! The iPod was in great condition and the cable was also included.

I look forward to doing all my Christmas shopping on duckfishelectronics.com this year!

Thumbnail of user beuilt
1 review
0 helpful votes
December 2nd, 2015

I regularly order in duckFish
I receive very fast Items
-The Iphones are like new, works perfectly,
They respond very quickly via e-mail

Thank you

Thomas

Thumbnail of user jasons227
1 review
3 helpful votes
November 9th, 2016

I bought from them $6000 worth of phones. All were suppose to be A Grade but were C Grade. Bad imei and 30% were stolen. They were very dirty. They make the process for refund complicated and long. They sell on Swapp.com in the name John Frank and also have a second account with the name Quick wireless and have many complaints from customers. The law firm is collecting all complaints for our lawsuit which will be filed shortly with all other complaining retailer and customers.

Thumbnail of user larryh39
1 review
3 helpful votes
July 16th, 2014

Good Prices, Large Selection, Fast Shipping

Could definitely improve in customer service thought, email seems to be only way to get a hold of them

Thumbnail of user dv19
1 review
1 helpful vote
July 10th, 2014

I bought 12 iphone 4s unlocked from duckfish to take abroad with me for family and friends in Vietnam.

All units worked great and were immediately able to be used when I arrived there.

Will do business again,

Thumbnail of user maryl179
1 review
0 helpful votes
November 20th, 2015

I dropped my iPhone 5s in water last week and it never turned on again. I don't know how this happened but the damage was done and I was desperate. I tried to have it fixed but apparently there was nothing to do. So I went online looking for used iPhones on sale and I came across duckfish electronics online store. Prices were affordable and they had so many models on sale. I choose the same model I used to have and after 4 days it was delivered to my house. Only a few scratches here and there but the condition was great overall. Great quality and fast shipping: this was exactly what I needed. Thank you duckfish. I promise I will take good care of my iPhone this time.

Thumbnail of user yasirs
1 review
3 helpful votes
Thumbnail of user pennym24
3 reviews
4 helpful votes
August 26th, 2016

I ordered two Samsung Galaxy S4 phones and they said that they could be activated with sprint. But when I took the phones to sprint they told me they had been with another carrier and could not be activated. This was a terrible ordeal for me. I am not sure I will order from them again, their shipping is fast but how can they say that and it not work.

Thumbnail of user miladz1
1 review
5 helpful votes
November 19th, 2015

Had loss with more than 1K, that was an order to test the company if its good to deal with then proceed to order larger amounts.

They rip you off, send you garbage phones, totally garbage, they only dream about grade A or B phones, they only have grade Z.

Many broken phones, not tested, no returns, no refunds.

Managed by kids, no customer service.

Just be aware.

Thumbnail of user jacobm67
1 review
4 helpful votes
December 18th, 2015

As a phone company I have purchasing from this company a few times. Their is nothing positive to say about anything on this company. They lie on condition, they send phone reported stolen, dead, or wrong carrier. They make the return process as difficult as possible, the only way to get my money was to dispute the CC payment. Never buy from them.

Thumbnail of user spencerf10
1 review
5 helpful votes
November 12th, 2015

These guys will send you broken devices, refuse to take responsibility for their negligence, and then ignore you. They advertise their wholesale devices as "a/b stock" and it, simply, is not even close. Broken frames, air bubbles under glass/screen, devices with broken lcd have all been sent to me under the guise that they are a/b stock. Then they ask me to pay return shipping all the way back across the country and throw their joke of a warranty policy in my face. This company is what it is, cheap junk accompanied with terrible customer service and business etiquette. DO NOT do business with them if you value your time and money.

Service
Value
Shipping
Returns
Quality

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About the business

We deal with MacBook Pro, MacBook Air, iPhones, iPads, iPods, BlackBerry's, and more!

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