DSW has a rating of 1.9 stars from 512 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DSW most frequently mention customer service, order online, and wrong size problems. DSW ranks 766th among Shoes sites.
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Have an upcoming trip to Italy with my boyfriend and love the selection they have at DSW. Never shopped here before but glad I found it. Purchased some cute shoes for my trip.
Called store about Birkenstock's Arizona Big Buckle in white, giving full description and price of shoe. Was told there we 2 in my size. I arrived at store only to find what was advertised as white online was actually a pearl/off white yet the shoe shown online was white white! I am stuck with a purchased gift card for $170 that I cannot return to Kroger! I assumed if DSW sold Birkenstock they would be authentic and true to color. The person who identified herself as a manager had no answer excepted advertising department was responsible for photos online!
This was my first order with DSW. With all the introductory promotions, I got a pair of Bare Traps sandals for a great price. They were too big which didn't seem consistent to other brands I've worn. I quickly set up an exchange on there website and quickly had my smaller pair. I did not have any interaction with customer service, because the exchange was automatic, so I can't vouch for that area of company. That and the size problem are the only reasons for 4 star. Will recommend to others.
Tip for consumers:
Give DSW your email for $10 off coupon, then sign up for the free club free shipping on any order
Products used:
White Bare Traps women's sandals
Wonderful store! Quality at affordable and very attractive prices. You can always find something interesting and original!
I bought myself some sandals that wrap around the heel. Been wearing them for a week now and they are super comfy. I just wish there was an arc though, as i have a flat foot. However, still pretty good.
DSW has great and huge collection of shoes. They have almost all brands and are at reasonable price. Quality and service is good.
If you're looking for some affordable, stylish, and unique shoes, then check out DSW. I ordered three pair of sandals at a great price, plus I received free shipping. They are gorgeous! I've gotten loads of compliments on them. What I love most is that the styles I ordered aren't found in stores near me. Uniqueness is a plus for me. They send me discounts and coupons as well. The ONLY con is that the shipping takes a little longer than most I've ordered from to get here.
My first time ordering from this company and all went well. The price was absolutely great -- $200 boots everywhere else on the web. I purchased mine for $59.99 + tax. Can't beat that. Again, this is my first time ordering from this company online. Will re-review in the future if i purchase anything else.
So I've order from dsw.com several times, very happy with the products and service except for the fact that last time I ordered from them my order was shipped to the wrong address (previous address) even when I changed it so many times, when I called customer service (they mention this is something the app does automatically because it was set as my primary address) they helped me updating my address even tho I could not get my shoes and a free promo, they reimbursed the money. Love their customer service but hate the app!
Last year when I visited Columbus, I visit DSW for buying new sandals for me. The shoes were too gorgeous and were made of good material + the prices were too awesome. I would recommend everyone who visit Columbus in future please visit DSW for your footwear shopping.
Going in to the store is always a fun time. I never know what shoes are
Marked down on clearance, as I am a bargain shopper. The colour codes for
Discounts are a bit time consuming... but otherwise a nice clean, organized
Store.
So I finally had a moment to purchase some shoes from DSW online and I have to say it was easy and what made it even better was I had coupons saved that I thought expired and I was able to use all of them. I've purchased shoes before and they did not fit so I brought them back to the actual store in NJ, Paramus and let me tell you the cashier was wonderful polite etc. I will continue to shop at both the store and online. Good work DSW!
I was very impressed with the service I received from Ruby at The DSW shoe warehouse in Elk Grove, California. She went above and beyond to help me find the exact shoes I was looking for. She was very pleasant and knowledgeable. I found the perfect place to go when shopping for shoes. Thanks Ruby.
Darlene
This site has a lot of variety in shoes and quality, the prices are affordable and they also have discounts and clearance. For these times where the economy isn't great. I recommend this site. Just make sure you have the right measures and sizes before ordering to avoid any kind of situation with returns and/or refunds. Other than that, it is a pretty cool site to buy from...
I am writing regarding the outstanding customer service I received from Essence S. And Janun at the DSW Castleton Store, 4619 East 82nd St, Clearwater Village, Castleton, In.
They were very helpful and patient with me. I left with two pair of shoes that I just love, without their help I probably would have given up and left. Thank you.
I only bought one pair so far for my wedding and I must say the shoes were affordable and good value for my money. There was a slight issue with my billing information but the customer service rep was very friendly and she dealt with it within minutes my shoes was shipped and I received it very quickly within a matter of days. I would definitely shop there again
I love shopping at DSW they have little bit of everything there, however the prices are bit high though!
Perfect for every shoe whore - I love this website! It's so easy to shop for shoes here. You can narrow it down by size and color and style of shoe, or you can just browse around in general if you're not looking for anything specific.
Nice easy to use website and cute shoes. Always the nicest shoes! I am coming back a lot more. Good buying experience.
Free shipping and great prices for shoes, boots, sandals, handbags and other accessories at DSW.com!