Dshop

Avoid buying anything here unless you enjoy grief in your life. They will readily take your money but don't expect to receive the goods any time soon... or not at all. They like to play the blame game. They will blame the couriers who say they have delivered the items, so it will be virtuallly impossible for you to get your money back. Stay as far away from this place as you can. I give it a one rating only because there are no zero ratings available.

Do not trust this company. Do not trust any photos of products. Quality is CRAP & they will not provide any refunds regardless. No management will call you & they hide behind a false customer support service. I will dump their rubbish at the door of their outlet once I've cost them more than I paid for the rubbish originally delivered. Jokes on them :)

Bought a shoe rack and the images showed multiple pairs of different types of shoes on the shoe stand. The images also show that the shoes fit with space to spare, when I bought the stand only half the shoe fits onto the display squares. They have really slow customer support and refuse to pay for return shipping which is expensive because the stand is large and heavy.

I wouldn't waste your time and money with this company. There advertisements are misleading with incorrect photos and correct colour descriptions of their products. When my items arrived, it was chipped and scratched and came in packaging that looked like these items were returned products repacked into the box.
Customer service is very bad with no resolution in sight.
They deserve a rating of D which is fitting for its name, D Shop where products and Customer service are of D quality.

I ordered high profile luxury pillows, but when they arrived looked nothing like photos and were no where near high profile and stuffed with minimal cheap rubbish. They told me to put them in the dryer, which I refused as no pillow needs to be put the dryer to achieve their profile.
They either come with a high profile or not! I have ask repeatedly to return them for a refund, but was told I would get a credit for their business and they would be returned as a change of mind. I do not want credit as I won't be purchasing from this store again and the product was not as advertised, not a change of mind. They are now giving me the complete run around saying it has to be logged as an issue with their quality control and haven't heard anything for days. Won't ever use this shop again!
Further to above, Dshop are now trying to tell me in their fine print that the pillow 'Boasts a high profile of 7 to 9 cm", and want me to take a photo measuring it, FFS! An ACTUAL high profile pillow is 7 to 9 INCHES (17.78 to 22.86cm), so their garbage isn't even close and false advertising! I'm now being put through all this nonsense rather than them accept their product is not what was advertised or expected and provide return details and a refund. Ive now lodged a formal complaint with Fair Trading. STAY AWAY from this business and check the many poor reviews they have, not just the BS ones they put on for 5 stars themselves. They only sell cheap garbage that looks nothing like their photos!

I bought the side sleeper pillow, which took ages to arrive, and when it did it was just as thin as one of those cheap throw pillow fillings. It completely buckled under the weight of my head and I paid close to $40 for it. The customer service was atrotious! They took days to answer each email and asked the same questions every time. It took 2 weeks to organise a return, and a month after I returned it I'm still waiting on my refund. Looks like I'll be going to consumer affairs about this.

Purchased a magnifying mirror that came with no instructions and broke within 24hrs. When I contacted customer service to request instructions, she wasted my time because she kept asking for a photo. I just wanted instructions, must have been classified! She gave me attitude and wasted a lengthy amount of my time. It was a $20 mirror, it should have been an automatic and easy resolve. Then when I wrote a bad review for the item they deleted it. Shady cheap Chinese rubbish with poor service! Also, I'm not sure I even got an invoice because I can't find it anywhere.

I bought a plant stand from them. The quality of the product was appalling. The item was faulty the legs were welded on an angle. The screw thread was on an angle and they're refusing to refund my money for an unusable product! Do not purchase a thing from this site. They're are an absolute rip off and scam.

I would rate this no stars if I could. I ordered a desk from them and after 3 months of waiting, over two dozen emails back and forth with them, and requests for a refund I still don't have the desk, and the only reason I have the money is Pay Pal as DShop refused to refund me until they could find the desk they lost. Absolutely terrible and a complete waste of time! Save yourself some grief and don't use them.

My first experience here and was so regretting that i should have read reviews before i went away paying money to these people. Ordered a queen size fitted sheet and a blanket and when i receive the parcel, it comes out to be a baby size blanket and fitted sheet does not fit. Resolution i get is a resend.
Please READ the reviews before you get swayed by the pictures.

I bought a dollhouse for my niece. When it arrived I opened it and noticed one of the corners were crushed, the box was filthy and it had Asian writing on the front which was not like that when I was looking at it online.
I continued to open the box and found most of the house attachments with brown stains these were meant to be green. The cardboard backdrops for the house we're crushed and the instructions weren't in English!
I paid $65 for rubbish, it was also supposed to be free delivery and when I contacted customer support they told me it was a minor fault and they could refund me $30 and keep it or return it at my expense which I have now done for an extra $20!
I have been emailing them for weeks and they just play dumb and it's so frustrating.
I will never buy anything from Dshop ever again

I bought a desk and chair from these people and they are both seriously defective. The desk is only suitable for a child, and a small one at that. The picture does not even go close to a true representation of the product.

Terrible service was sent a faulty item arranged to send back takes two weeks for a response to email them another week for an answer. No courier turned up to collect item waiting another week to get an answer as to why etc. been a month! Just want my money back. There's no contact number for this place

I was excited to receive the LED vanity. After the very long wait (1 month, in stock and same country?) I received a less than perfect box taped with sticky tape.

I opened the box and couldn't believe my eyes.
This was by far the worst thing I have ever received. The quality and craftsmanship is absolutely appalling. Gold thin aluminium like legs with a dodgy welding job, paint scuffs. The table top of the vanity had a big mark on it and also chipped. Every mdf panel was either dented or chipped. The mirror was cracked and poorly finished. The gold trims on the rest of the pieces were bright yellow, not gold.
Looks nothing like the picture online. I think I've been punked.
Unhelpful customer service. Still trying to get a refund for something completely rubbish.

If I could give zero I would. Photos on website are photo shopped. Screws etc are taken out of photo. Desk was very poor quality tact welded and chipped. Returned as defective, they would not accept trying to argue change of mind would not refund until I dumped the product back at Browns plains store. Then still ran with change in mind and charged a 25 restock fee... ACCC compliants have been lodged. Worse company I have ever dealt with!

We bought a clothes rack from them that when out together simply did not hold together. It is poorly designed and keeps toppling over even with a couple of pieces of clothes on it. Easy return you think? WRONG!

I have spent almost a week sending videos and photos to them, each set got me a request for more videos and we are now at the stage where they want me to send them a video of me assembling the whole thing! (really)

On top of that their staff do not seem to like you telling them straight how sick you are of getting the runaround and they threaten to stop communicating with you, despite them being the only way to rectify the situation. They also threaten you with extra costs to return your stuff to you if THEY decide you are wrong

Im straight off to fair trade queensland and my bank this morning to take these con artists to task

DO NOT BUY FROM THEM

Despite there being no mention of self assembly anywhere on the advert or on my invoice. After pulling everything out I looked at the instructions. I was absolutely disgusted. They were the worst instructions I have ever seen. Literally 8 lazy-$#*! drawings to put together a 56 piece cabinet with no indication where each panel went or what the screws were for. I have put together many items of furniture and have in fact built some of my own furniture, but I could not for the life of me figure out where anything went. I emailed them the next day complaining about it and they did not have the decency to even write back. I will now report them to the ACCC. It has now been over 8 days since my first complaint and I have complained 2 further times and nothing. I will also report them to my bank for fraud. Worst store ever - DO NOT BUY ANYTHING FROM THEM. The product is still scattered all over my living room floor, I don't even know what to do with it - it's just a pile of useless junk.

I ordered a coffee table on the 8/12. I was advised because of a derailment this put the delivery back which I understand. Then a month further down the track I now keep been given lies. Australia Post advised they have never received the coffee table only a manifest after Australia Post advised this I was once again back on chat with them and they gave me a story that because of bad weather this was the hold up...lies... I have been on their chat line every day asking for a Manager to contact me which doesn't happen they just email me their ridiculous standard email. This is now a matter of principle I have paid for the item and they will not refund me or resend the table. Totally frustrating as there is no contact phone number they will not give me an answer. I feel I have been stolen from. This has been going on to long